The CSR was very professional helpful thorough and made signing up easy. He explained the what I get covered for again when I asked and I understood everything he said meaning he didnt talk in gibrish... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was Dealing with Awa from Sydney NSW and was impressed with her bubbly personality ,her attention to getting all of my requirements true and correct, and her practical aproach her confidence instil... See more
He Nick was quick. No manipulation. Loved his personality. Nick was honest yet interesting. I'm not prone to enjoy these calls. I pay 6 bucks a fortnight for 50 grand. 23 a fortnight for... See more
We compared quite a few companies and found Golden suited our needs best. They were very helpful and professional over multiple contacts over a few weeks. Our contact was with Nic, who was very patien... See more
Company details
- #1 of 5 best companies in Life Insurance Agency
About Golden Insurance
Written by the company
Golden Insurance was born to meet the needs of Australians aged 40 and older who want to keep helping their loved ones financially – even after they’re gone.
Choose a life insurance benefit of up to $250,000 depending on your age, helping you to enjoy some of the best years of your life with one less worry.
Contact info
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful and precise with…
Friendly helpful and precise with conditions
Knowledgeable didn’t rush
23 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Freddie was well spoken and…
Freddie was well spoken and knowledgeable of the product he was selling 👏 he answered and explained in details all the questions I asked.
20 August 2026
Unprompted review
Reply from Golden Insurance
Hi Dragosavka, thanks for sharing your review! We're so pleased to hear that you had a great experience with us. We really appreciate your support!
thank you so much
me very happy the Lady was very helpful understanding of what i needed for which policy of life insurance cover suited me, thank you so much.
13 August 2026
Easy to complete the product that i…
Easy to complete the product that i purchased. Person i spoke to was very helpful and straight to the point and cost, which i appreciated very much. I would recommend this company for insurance.
27 May 2026
Everything was clear and easy to…
Everything was clear and easy to understand and it was good to hear from another
Aussie as some foreigners are hard to understand over the phone. Very glad I joined knowing that my funeral and debts will be covered for my family when my time ends on this 🌎.
10 August 2026
Golden insurance really care
The consultant I spoke with was very helpful. I now feel more confident my children will be properly cared for if anything happens to me.
19 August 2026
The person who assisted me in…
The person who assisted me in purchasing my insurance was very friendly and kind and explained everything clearly. The entire process was easy and reassuring. Thanks.
21 August 2026
Insurance made easy for older people
Customer service very good easy to understand, answered all questions clearly…Nice
21 August 2026
I recieved fast polite helpful staff
The gentleman that called me was fast polite and efficient. I am seriously happy with how fast i was able to get my insurance sorted
21 August 2026
A pleasant interaction
Shaun was always pleasant- he explained the product well to me and interacted well for a young man and an older person. I gave a 9 as there's always room for improvement. 🌟 *********
21 August 2026
Mr Diew
The first one is the conversation that I had with Mr Sean it was very helpful in life insurance cover various things that he explained everything very well to me and give him a big thank you very much 🙏.
21 August 2026
I think it's better for people to know about life insurance
I think it's helpful for individual's especially indigenous people like myself to know about life insurance.
21 August 2026
I have not had a great experience with…
I have not had a great experience with insurance companies before but I have found your company to be down to earth and with real knowledge to make it easy to deal with. The customer service gentleman was extremely helpful and easy to communicate with.
21 August 2026
I was very happy with the questions I…
I was very happy with the questions I was asked and the lady that I spoke to was very helpful and coutious. I was 100% satisfied with the way everything was explained to me and joined up immediately.
21 August 2026
I found Joshua to be very friendly
I found Joshua to be very friendly , helpful in every way , explained everything thoroughly, very professional . He listened to my every question and answered accordingly. Thank you , Hazel Austin ☺️
20 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.