Goicelandtours Reviews 98

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and accommodating nature when planning holidays. Many people highlight the excellent customer service, noting the team's ability to answer all questions and provide a seamless experience. Reviewers frequently mention the outstanding service and quick response times, appreciating the personalized approach and the effort taken to create customized itineraries. People are particularly impressed with the flexibility and attentiveness shown throughout the planning process, making them feel confident and excited about their upcoming trips.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff's... See more

Holidays

Reviewers highlight positive aspects of holidays. Many customers express excitement and satisfaction with the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise various agents for... See more

Service

People report positive experiences with service, highlighting the helpfulness and professionalism of the... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kevin did an amazing job of planning a 5 day tour of Iceland for me and my 14 year old granddaughter. He even put together a video so my granddaughter could have a visual of some of the beautiful plac... See more

Rated 5 out of 5 stars

Sophie, our tour guide was very flexible & accommodating. She was very good at following up & at the same time she was not overbearing. We decided to postpone our trip to Iceland so we are not utiliz... See more

Rated 5 out of 5 stars

Kevin was very helpful and timely in providing the itinerary/cost for an Iceland ring road tour. While the total cost of the tour he provided didn't fit our budget, he was understanding and did share... See more

Rated 5 out of 5 stars

Sophie was very helpful. She explained the areas where we would visit. What we could expect to see. Then included the other areas I had heard about. Told us to keep looking for other things that in... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

98 reviews

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Rated 5 out of 5 stars

Kevin was awesome!

I started working with Kevin to plan an Icelandic trip for my daughter and I. While we were unable to complete our plans due to a conflict, the support that Kevin provided was stellar and I would definitely recommend working with him if you are planing a trip to Iceland.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Kevin to arrange an Icelandic driving tour

I worked with Kevin to arrange an Icelandic driving tour. He was very accommodating, patient, and always kind and followed through on all questions that were posed. He was very accommodating, patient, and always kind and followed through on all questions that were posed. It was definitely one of the easiest transactions that I have experienced, even though we ended up, deciding not to do the tour this year. In moving forward, he will be the person that I reach out to to complete our trip.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Kevin was so helpful

Just booked my honeymoon. Kevin made it very easy and was flexible when plans changed. He changed call times to accommodate my busy schedule. The activities and hotels he booked look great. And he was always trying to find savings for us. And he kept us informed every step of the way. I appreciate all the work he did.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Diarmuid offered over-the-top service!

Diarmuid offered over-the-top attention and service

He was professional, timely, positive, understanding, knowledgeble, and came across as a good person. We had to change our plans because of issues that arose for us, but would seek him another time! Thanks!
Patrick

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Kevin did an amazing job of planning a…

Kevin did an amazing job of planning a 12 day, self-guided tour for my wife and I!!

I had just started trying to plan a trip when I ran across an add for Goicelandtours.com on social media and simply requested additional information. Kevin was prompt, but not pushy. He requested some basic data from me and built an itinerary that was far better than anything I could have done on my own and my wife and I are extremely excited about the upcoming trip!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Kevin was great

Kevin was great. Very personable and knowledgeable on the different areas we wanted to see. Thanks a million! Highly recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Planning a trip to Iceland

Planning a trip to Iceland. Our rep was/is Kevin. During the planning we had 4 or 5 phone calls. 12-14 emails. We did have a slight problem with the billing but Kevin worked his magic and got it all straighten out for us. After we made our deposit I have a few more questions and he has continued to refine our trip. It is my hope when we actually take our trip in Aug 2026 it will all go smoothly. If not I'm sure I can call Kevin and get it straighten out.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Diarmuid was the most responsive travel…

Diarmuid was the most responsive travel agent I have ever worked with. He got back to me right away, had somehow figured out most of what I wanted in a trip and had it all organized for me. After one conversation, he tweaked it and added a few more things and I couldn’t wait to go to Iceland. He was excellent to work with.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with our agent Kevin

Very happy with our agent Kevin. He was very patient with our lack of knowledge of Iceland and helped us through getting our trip together. It’s nice when they listen to your concerns about your trip. Highly recommended!!!!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Kevin for the win!

Kevin was great at listening to my family's needs and helping to tailor a trip that met them! He was easy to talk to, attentive, and enthusiastic. I highly recommend him!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Your phenomenal agent

Your phenomenal agent , DIARMUID WOODS, is a true asset to your company
He has worked closely, patiently& expertly on guiding us on our adventure to Iceland.
He has tailored our trip effortlessly in making it affordable & fun
I highly recommend him
Joann Schierberl- USA

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Kevin

Kevin, went above and beyond to help my wife and my self plan our Iceland trip.

25 February 2026
Unprompted review

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