The only problem I have is that you should start finding a driver earlier than you do. Sometime the driver can not get to the pick up point for the designated time because they are to far away
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Review summary
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What people talk about most
Reviews shaping this summary
The first day was excellent, my driver was on time and I promptly got to my job. On the second day, the first driver cancelled, which made me fifteen minutes late to work but my second driver was v... See more
Company replied
Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen.... See more
Company replied
The young lady who was My driver made me feel like she was a good neighbor giving me a ride home to My Assisted Living Facility in Winter Garden FL. I really appreciated that after My trip to the VA h... See more
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Company details
About GoGoGrandparent
Written by the company
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
Register Now
Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contact info
United States
- 1 (855) 464-6872
- gogograndparent.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The drivers are polite and really nice…
The drivers are polite and really nice especially Edith Mills the driver. They are on time the cars are clean I love it
2 March 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re delighted to hear the driver we matched you with was courteous, on time, and that the ride felt clean and comfortable. Your membership also gives you access to grocery and pharmacy deliveries, and we’d love for you to join our virtual senior fitness classes whenever it suits you.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. We’re glad the driver we matched you with arrived quickly so you didn’t have to wait long—reliable pickups are what we aim for. Your membership also gives you access to groceries, pharmacy deliveries, and home services when you need a hand.
Warm regards,
The GoGoGrandparent Team
Polite friendly respectful patiently
3 March 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it’s wonderful to hear everything felt polite, friendly, and patient. Knowing that tone came through means a lot to us. Your membership also gives you access to on-demand rides, help with groceries, and coordinated pharmacy deliveries whenever it’s convenient.
Warm regards,
The GoGoGrandparent Team
Never tells you it's a subscription…
Never tells you it's a subscription until after you give them your credit card information! Then they charge your card $1 saying they will deposit it back. They never put the $1 back into my card. I would never trust this site for anything!
2 March 2026
Unprompted review
Reply from GoGoGrandparent
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify a few points.
Your account was created through our online registration process, where the membership options and terms are displayed before completing enrollment. During that process, customers select the membership plan they wish to use in order to access GoGoGrandparent’s services.
Regarding the $1 charge, this is not an actual charge but a temporary authorization hold used to verify the card on file. According to our records, this authorization was released on February 25, typically within 24–48 hours. Because it is only a hold, it often does not appear as a finalized transaction on bank statements. If you are still seeing it pending, your bank will be able to confirm that the authorization has already been released.
We apologize if any part of the process was unclear and appreciate you bringing your concerns to our attention.
Sincerely,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. We're glad the driver we matched you with arrived right on time—it’s great to know the coordination worked smoothly. With GoGo, you also have access to groceries, pharmacy deliveries, and home services when you need an extra hand.
Warm regards,
The GoGoGrandparent Team
This company exploits uber drivers with…
This company exploits uber drivers with extra labor while taking their cut and not compensating drivers or tipping
4 March 2026
Unprompted review
Reply from GoGoGrandparent
Dear Driver,
Thank you for sharing your perspective. We’re sorry to hear that your experience working with rides arranged through our platform has been frustrating.
GoGoGrandparent partners with third-party transportation providers such as Uber and Lyft to arrange rides on behalf of older adults and individuals who may not be able to use smartphones.
Many of the people who use our service are seniors. Some receive subsidies through local community partners, while others live on fixed incomes, which can sometimes affect their ability to tip. At the same time, we absolutely recognize that drivers often go above and beyond while assisting our members, especially when additional help is requested or needed.
We always encourage our customers to tip drivers. We let them know they can tip in cash or contact us within an hour after the ride so we can add a tip to the ride on their behalf.
We also hear the feedback from drivers and are actively working internally on ways to better encourage tipping from customers. We are currently testing different approaches to make tipping easier and more consistent for drivers who provide that extra assistance.
We appreciate you taking the time to share your concerns and the work you do helping our members.
Sincerely,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—so glad to hear our representative was such a help. We’re sorry to hear another member of our team didn’t feel as supportive, and we’ll use your feedback to keep coaching for a more consistent experience. With GoGo, you also have access to rides, groceries, and pharmacy deliveries whenever that makes life easier.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking a moment to share this—it's great to hear everything moved quickly and that the driver we matched you with was friendly. Your membership also gives you access to grocery delivery, pharmacy pickups, and home services whenever you need them.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
Thank you for sharing, and we're so glad the driver we matched you with made your Sunday ride to church feel kind and courteous. It means a lot to know you felt well cared for. With GoGo, you also have access to grocery and pharmacy deliveries, plus virtual senior fitness classes—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking a moment to share your experience. We're glad the driver we matched you with arrived promptly and got you to your appointment on schedule. Your membership also gives you access to grocery and pharmacy deliveries, plus virtual senior fitness—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
I love this service
I love this service, I’ve never had to wait very long for a ride and so far all the drivers I have encountered have been very nice.
27 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re thrilled to hear you’ve had quick pickups and that the drivers we matched you with have been so kind. Keeping wait times low and rides comfortable is exactly what we aim for. Your membership also gives you access to grocery and pharmacy deliveries, and we offer virtual senior fitness classes—we’d love for you to join.
Warm regards,
The GoGoGrandparent Team
A good start to a good day
Your ability to listen when I speak my needs and open to helping me feel safe and well taken care of
1 March 2026
Reply from GoGoGrandparent
Dear customer,
It means a lot that you shared this, and we’re so glad that being heard helped you feel safe and looked after to start your day right. Being there in the way you prefer is exactly what we aim for. Your membership also gives you access to rides, grocery delivery, and pharmacy support if you ever need them.
Warm regards,
The GoGoGrandparent Team
Great service, reliable with good communications
Great service, really good communications with several forms of contact, voice, text & Email. Good follow up. Reliable with current information. Little bit of a time lag between concierge contact and the actual driver to be expected as there are two entities. All is good, great experience and great follow through and follow up with this organization. Professional, courteous expedient and reliable. A good choice for consumers
1 March 2026
Reply from GoGoGrandparent
Dear customer,
We truly appreciate you taking the time to share such thoughtful feedback about your experience. It’s great to hear that the clear communication through calls, texts, and emails helped you feel informed and supported, and that our team’s follow-through made the process reliable even with the small coordination delay. Your membership also gives you access to rides, grocery delivery, and prepared meals to help make everyday errands and appointments a little easier.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it’s wonderful to hear our service is making you happy. If there’s anything we can do to make things even smoother, please let us know. Your membership also gives you access to rides, grocery delivery, and pharmacy support whenever you need them.
Warm regards,
The GoGoGrandparent Team
The driver was very pleasant.
28 February 2026
Reply from GoGoGrandparent
Dear customer,
Thank you for sharing your experience — we’re delighted to hear the driver we matched you with was so pleasant and made the trip feel easy. We appreciate you taking the time to let us know it went smoothly. Your membership also gives you access to rides anytime plus help with groceries and pharmacy deliveries if you ever need them.
Warm regards,
The GoGoGrandparent Team
I was very satisfied with the rides I plan on using them always
I was very satisfied with the rides I have gotten drivers were professional and very friendly
I would recommend GoGo grandparents to all my friends
27 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it’s great to hear the drivers we matched you with were both professional and friendly. Knowing you plan to keep using GoGo and would recommend us to your friends means a lot; we’ll keep working to make every ride just as dependable. Many members like you also enjoy grocery and pharmacy deliveries, plus prepared meal options.
Warm regards,
The GoGoGrandparent Team
It is convenient and notifications are…
It is convenient and notifications are very important. I am greatful for the experience
27 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad to hear the service feels convenient and that the notifications help you stay informed. Knowing those updates make a difference means a lot to our team. Your membership also gives you access to rides, grocery delivery, and pharmacy pickups whenever you’d like a hand.
Warm regards,
The GoGoGrandparent Team
Disappointing Experience
This company failed to register our parents phone numbers and every time we called to test the service we are asked to confirm our names, birthdays, and address. Multiple representatives attempted to assist but none could set up the account properly. Given this service is to help seniors, it is a frustrating experience. One representative advise for our parents to set up a trial account when we had already registered and paid for the service. It does not work senior parents or the caregiver. We do not recommend this service.
1 March 2026
Unprompted review
Reply from GoGoGrandparent
Dear Alfred,
Thank you again for taking the time to share your experience. We truly understand how frustrating this must have felt, especially when your goal was simply to set up something helpful and reliable for your parents.
After carefully reviewing everything, we were able to identify the source of the confusion. Two separate accounts had been created through our online registration process, which caused overlapping and conflicting information in our system. To be transparent, even during our internal review this created some confusion on our end as well. Once we located both accounts, we were able to consolidate and properly update everything.
The account is currently closed, as requested. However, we have corrected and updated all information so that:
• The account is now properly structured under your parents’ names.
• Their correct phone numbers are listed as the primary contact numbers.
• You have been added appropriately as the loved one/contact.
• The pickup pin has been adjusted to the correct roundabout/canopy location to ensure accurate driver arrival.
We also confirmed that two complimentary rides (up to five miles each) remain available on the account. In addition, the membership fee was refunded as a courtesy, even though memberships are typically non-refundable.
If you decide to test the service again, those two rides are still available for you to use. We genuinely hope that if you choose to try it again, the experience will feel much smoother now that everything has been properly structured.
To make things even easier moving forward, we highly recommend adding saved locations. Saved locations significantly reduce confusion when ordering rides. We can assist with this by phone, email, or through Facebook Messenger. Messenger can be especially helpful because we’re able to share screenshots and confirm map pins in real time to ensure the pickup location is placed exactly where it should be.
Beyond transportation, your membership also provides access to grocery and meal delivery coordination, prescription pickup assistance, home services, and our virtual fitness classes held twice a week via Zoom.
We sincerely regret that your first experience felt complicated. Our goal is always to make things simple and dependable, and we appreciate the opportunity to review and correct what happened.
If you’d like to revisit the service, we’re here and happy to help.
Sincerely,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—so glad you got home safely and that the driver we matched you with took good care of you. With GoGo, you also have access to grocery and meal deliveries, plus pharmacy support if you ever need it.
Warm regards,
The GoGoGrandparent Team
Excellent service fpr new member
Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen. Ride pick-up drivers (both from Uber) were prompt, polite and drove clean, comfortable cars.
27 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience as a new member. It’s wonderful to hear our representative clearly explained how everything works and set up your reservations smoothly, and that each driver we matched you with was prompt and made for a comfortable ride. As part of your membership, you can also arrange grocery and pharmacy deliveries and even book trusted home services through GoGo.
Warm regards,
The GoGoGrandparent Team
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