The only problem I have is that you should start finding a driver earlier than you do. Sometime the driver can not get to the pick up point for the designated time because they are to far away
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The first day was excellent, my driver was on time and I promptly got to my job. On the second day, the first driver cancelled, which made me fifteen minutes late to work but my second driver was v... See more
Company replied
Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen.... See more
Company replied
The young lady who was My driver made me feel like she was a good neighbor giving me a ride home to My Assisted Living Facility in Winter Garden FL. I really appreciated that after My trip to the VA h... See more
Company replied
Company details
About GoGoGrandparent
Written by the company
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
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Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contact info
United States
- 1 (855) 464-6872
- gogograndparent.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely
Timely. Told me when driver would arrive, name , , described car. Arrived within 3”.
2 May 2026
I appreciated that they came very…
I appreciated that they came very quickly. The drivers were kind and professional.
4 May 2026
I truly appreciate, awesome 👍 booking rides and…
I truly appreciate booking rides and getting to where I want to go.
6 May 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It sounds like our team was able to provide you with the support you needed to reach a positive outcome. As part of your membership, you can also use GoGo for grocery delivery, meal services, and home assistance whenever you need them.
Warm regards,
The GoGoGrandparent Team
The pick fellow was on-time
The pick fellow was on-time. While driving he mentioned he was originally from Mass. So am I! We had a great conversation while riding. - bfb
5 May 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It sounds like you had a wonderful connection with the driver we matched you with, and those conversations that happen naturally during rides often make the journey so much more enjoyable. Many members like you also enjoy our grocery delivery, meal services, and home assistance options to help with daily needs.
Warm regards,
The GoGoGrandparent Team
Jean Mae was so kind and so helpful
Jean Mae was so kind and so helpful. Benjamin and Stephen, my drivers were great! Thank you again.😊
5 May 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that our representative was so kind and helpful, and that the drivers we matched you with provided such great service. With GoGo, you also have access to grocery delivery, meal ordering, home services like cleaning and handyman work, and pharmacy pickups whenever you need them.
Warm regards,
The GoGoGrandparent Team
Excellent customer service
3 May 2026
This trip was one of my best…
This trip was one of my best experiences. Ease if scheduling, promptness, professionalism of the drivers, care and concerni for my comfort.
3 May 2026
Reply from GoGoGrandparent
Dear customer,
We're so grateful you took the time to share such positive feedback with us! It's wonderful to hear that your experience was fantastic, and we're thrilled we could provide the level of service you deserve. As part of your membership, you can also access grocery delivery, meal services, and our virtual senior fitness classes where you're welcome anytime.
Warm regards,
The GoGoGrandparent Team
Elderly RIderly
Entire trip was great. My timely ride. Staff, and ride was so easy to book.
5 May 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with our door-to-door service! It's wonderful to hear that you find the value worthwhile for the convenience we provide. Many members like you also enjoy our grocery delivery, meal services, and home maintenance support to make daily life even easier.
Warm regards,
The GoGoGrandparent Team
Driver arrived exactly when I was told
Driver arrived exactly when I was told. Got me home safely. Good job!
5 May 2026
And all around pleasant experience
And all around pleasant experience, the driver was very professional and a good driver and got me there and plenty of time his name was Richard.
5 May 2026
Your enrollment is very deceiving
Your enrollment is very deceiving; you say one thing to make it sound real so people will sign up. Then you go ahead and change things so people have to pay more for less.
1 March 2026
Reply from GoGoGrandparent
Dear customer,
We’re sorry to hear that you felt disappointed with the enrollment experience. We understand how important it is for pricing and membership details to feel clear and transparent from the beginning.
We would like the opportunity to review your account and go over any concerns regarding the enrollment, pricing, or services discussed.
We have requested a supervisor callback, and a member of our team will be reaching out to you directly to review the account in more detail and answer any questions you may have. If they are unable to reach you, they will leave a voicemail. You are also welcome to call us anytime and ask to speak directly with a supervisor.
Thank you for bringing this to our attention.
Warm regards,
The GoGoGrandparent Team
The agent was very helpful
The agent was very helpful. He answered all my questions and was very polite.
1 May 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us. It's wonderful to hear that our representative was able to address all your questions with such care and professionalism. Many members like you also enjoy our other services including meal delivery, grocery shopping, and virtual senior fitness classes where you're welcome anytime.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and are glad you found our service helpful when you needed it. We understand that cost is an important consideration, and we're always working to provide the best value for the comprehensive support we offer. We invite you to contact your local Office for the Aging, as we often partner with them for subsidy. As part of your membership, you can also access grocery delivery, meal services, and home maintenance assistance to help make the most of your investment with us.
Warm regards,
The GoGoGrandparent Team
The first driver never showed up they…
The first driver never showed up they had to send a second driver and I was 30 minutes late. Hopefully it will be better than next time.
1 May 2026
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry for the delay and the inconvenience this caused. We understand how frustrating it is to be ready for a ride and have things not go as planned.
We reviewed your account and can confirm that a driver was initially dispatched. However, it appears that something went wrong on the driver’s end, which is why a second driver had to be sent, leading to the delay.
We are following up directly with Uber to better understand what happened with that first driver so this can be addressed.
We have also requested a supervisor callback so your account can be reviewed in more detail. A member of our team will reach out to you directly to go over everything.
We appreciate your patience and truly hope your next experience is a smoother one.
Warm regards,
The GoGoGrandparent Team
This company continues to charge my card.
This company continues to charge my card although I was out of state and use their service one time. I've contacted them several times to remove me from their billing from their emails from their text messages and have not gotten response. Other than oh, we'll do that and it has not been done. Bad service takes advantage of elders. I've spoken with them several times to remove me and they keep saying there's nothing they can do so they keep charging me for services I've not use, this is why online stuff doesn't work especially for us older people. Please remove me and do not use this service. Bad service. very dishonest.so I have been charged 29.99 for something I don't use in another State. Very displeased and I feel taken advantage of.
3 May 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry to hear about your experience and understand how frustrating and concerning this must feel, especially when you believe you’ve already requested cancellation.
We would really like to look into this and help resolve it, but we were unable to locate a unique account based on the information provided, as there are multiple accounts with the same name.
Please contact us directly and ask to speak with a supervisor so we can locate your account using your phone number or other details, review the billing, and make sure everything is properly handled for you.
We appreciate you bringing this to our attention and are here to help get this resolved.
Warm regards,
The GoGoGrandparent Team
I've never had any real problems with…
I've never had any real problems with this company. Yes every once in a while the drivers go to the wrong place to pick me up. The drivers might cancel on me. But I'm always guaranteed a ride as soon as they find me another driver. The people I talk to are always kind. Always asking me if they can do anything else for me. All in all I'm so grateful for finding this company to help me get around. Two thumbs up 👍👍 Karen
30 April 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and are so glad to know that you feel supported by our service! It's wonderful to hear that our team consistently provides you with kind assistance and that we've been able to help you get around reliably, even when the occasional hiccup occurs with ride logistics. As part of your membership, you can also enjoy grocery delivery, meal services, and home assistance for tasks around the house.
Warm regards,
The GoGoGrandparent Team
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