Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m thankful for finding Go Go Grandparent for my transportation needs. I always have had a positive experience with Go Go. Their telephone operators are always very pleasant & efficient in m... See more
Company replied
The young lady who was My driver made me feel like she was a good neighbor giving me a ride home to My Assisted Living Facility in Winter Garden FL. I really appreciated that after My trip to the VA h... See more
Company replied
My name is Charles Wilson. The error and misunderstanding withGoGoGrandparent was on me. On 5/I/26 I thought I was being charged unfairly and I was not. I do apologize for my impatient assumptions wit... See more
Company replied
Company details
About GoGoGrandparent
Written by the company
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
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Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contact info
United States
- 1 (855) 464-6872
- gogograndparent.com
4.1
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Drivers were wonderful
Drivers were wonderful. Very pleasant and most were Christians which was imported to me.
13 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear the drivers we matched you with were so pleasant and that their demeanor aligned with what matters to you. Your membership also gives you access to groceries, home services, and virtual senior fitness classes—we’d love for you to join whenever you like.
Warm regards,
The GoGoGrandparent Team
The drivers were reliable and friendly
The drivers were reliable and friendly. I especially appreciated knowing that I would always have a ride.
12 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re delighted to hear that each driver we matched you with was reliable and friendly—having a dependable ride whenever you need it is exactly what we aim for. Your membership also gives you access to grocery and pharmacy delivery, plus virtual senior fitness classes—we’d love for you to join.
Warm regards,
The GoGoGrandparent Team
Driver was friendly and helpful.id use…
Driver was friendly and helpful.id use again , now I don't have a vehicle at this time.
14 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. We’re glad the driver we matched you with was friendly and helpful, and we’ll be here for rides whenever you need them while you’re without a vehicle. With GoGo, you also have access to grocery and pharmacy deliveries, plus help with home services if you ever need it.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear your trips were on time and that you felt supported throughout. Your membership also gives you access to groceries and pharmacy deliveries, plus home services if you ever need a hand around the house.
Warm regards,
The GoGoGrandparent Team
A Nana’s perspective
The first day was excellent, my driver was on time and I promptly got to my job.
On the second day, the first driver cancelled, which made me fifteen minutes late to work but my second driver was very courteous and kind.
I was disappointed that I thought when you scheduled rides in advance that they would be on time each day. I think that you should explain to new customers that their ride is not guaranteed to be there on time on appointed time. Overall it is a good service which I will use again, if needed. Thank you
11 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad the first day got you to work on time. We’re sorry for the cancellation on day two and the delay; while scheduling in advance helps us plan, pickup times can be affected by real-time driver availability, and we are working on resolving this issues for our customer in the future. We’re also glad the driver we matched you with was courteous, and we’ll keep working to make each ride as reliable as possible. Your membership also gives you access to grocery and pharmacy deliveries, plus help coordinating home services.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and we’re glad to hear the ride itself went very well. We do apologize for the mapping confusion, and we’ve now updated the map pin to the main entrance based on where you were last dropped off on January 14; if that spot isn’t quite right, please give us a call so we can adjust it. For your privacy, we also highly encourage you to edit your review to remove any personal information, as we weren’t able to flag it on our end. With your membership, you can also use GoGo for rides, grocery delivery, and prepared meals to make day-to-day errands easier.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s great to hear your ride arrived right on time and that the driver we matched you with was courteous. Your membership also gives you access to groceries and pharmacy deliveries, plus help scheduling home services.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it’s great to hear the driver we matched you with was punctual and courteous. Your membership also gives you access to groceries and pharmacy deliveries, as well as home services like light help around the house. We look forward to helping with your next ride whenever you need it.
Warm regards,
The GoGoGrandparent Team
This was the first time I had used a…
This was the first time I had used a car service. Everyone was very polite and personable. Explained the process very well.
12 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your first experience using a car service with us. It’s wonderful to hear the driver we matched you with was personable and that a member of our team made the process easy to follow. With GoGo, you also have access to grocery and pharmacy deliveries, plus virtual senior fitness classes—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
Thank you for sharing — it means a lot to hear your experience was so enjoyable and that our customer support made a great impression. With GoGo, you also have access to rides, grocery delivery, and prescription delivery.
Warm regards,
The GoGoGrandparent Team
Great Experience
Being able to make an appointment & the driver getting there on time. Helped us a great deal with the situation we were in.
8 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — we’re so glad scheduling an appointment was simple and the driver we matched you with arrived right when you needed. Knowing our service helped during a tricky moment means a lot to us, and we’ll keep aiming for that kind of reliability every ride. With GoGo, you also have access to groceries, pharmacy deliveries, and home services if you ever need a hand.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your first experience—so glad the ride arrived quickly, everything went smoothly, and the price felt right. Your membership also gives you access to grocery delivery, meal deliveries, and pharmacy pickups if you ever need a hand. We’re here whenever you need a reliable ride again.
Warm regards,
The GoGoGrandparent Team
I have found all of the drivers except…
I have found all of the drivers except one early on which I reported, to be courteous and friendly and very helpful if needed. I recommend this service to all of my friends. It is a comfort to have this service available to me. Thank you
8 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and are so glad your rides have mostly felt courteous and helpful; thank you as well for letting us know about that early hiccup. It means a lot to hear that having GoGo gives you comfort, and your recommendations to friends truly encourage our team. With GoGo, you also have access to grocery and pharmacy deliveries, as well as home services for help around the house.
Warm regards,
The GoGoGrandparent Team
You kept me informed days in advance…
You kept me informed days in advance and there is always a human answering the phone.
9 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re so glad the proactive updates and being able to reach a real person made things easier for you. It means a lot to know our communication helped you feel prepared. With GoGo, you also have access to rides, groceries, and pharmacy deliveries if that’s ever helpful.
Warm regards,
The GoGoGrandparent Team
This was my first ride with GoGo…
This was my first ride with GoGo Grandparent. The two drivers, Ladae and Donald, were true professionals, kind, polite and smooth drivers. GoGo Grandparent gave us good information, kept us informed of arrival and departure times, and we arrived at our destinations on time. GoGo Grandparent provided detailed receipts after the rides. Everything worked well. GoGo Grandparent lived up to its promise.
10 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it’s wonderful to hear your first ride went smoothly, with timely updates and clear receipts, and that you arrived on time. We’re also glad the drivers we matched you with were professional and kind throughout. Your membership also gives you access to grocery and pharmacy delivery, and virtual senior fitness—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
Failure to get the courtesy call for…
Failure to get the courtesy call for the pick up with the details of the driver time of the arrival and the driver‘s name. Cancellations due to surges drivers canceling my call for a pick up with no call back to reschedule a call skyrocketing prices due to surges.
10 January 2026
Reply from GoGoGrandparent
Dear Customer,
Thank you for taking the time to share this feedback. We understand how frustrating it is not to receive timely pickup details, especially when rides are affected by driver cancellations or surge-related delays.
We’ve reviewed your account and can confirm that automated courtesy calls have been active. We’ve also just updated the account so that driver details are now sent via SMS as well, including arrival time, vehicle, and driver information.
Regarding surge pricing and cancellations: surges are set by our ride partners (such as Uber and Lyft) and are based on real-time factors like high demand, limited driver availability, traffic conditions, or time of day. These changes are outside of our direct control, but we do require confirmation anytime a price increases before proceeding with a ride.
We understand how disruptive this can be, especially when reliability matters most, and that’s why we’ve requested a supervisor to review your account more closely and discuss any adjustments that may help improve your experience moving forward. If you miss their call, please be sure to contact us directly at (855) 464-6872 and ask to speak with a supervisor.
We appreciate you taking the time to let us know what’s been happening.
Sincerely,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad the driver we matched you with arrived when you needed them. If there’s anything we can do to make things even smoother next time, please let us know. Your membership also gives you access to grocery and meal deliveries, as well as pharmacy pickups, whenever that would be helpful.
Warm regards,
The GoGoGrandparent Team
Company is very helpful in finding me a…
Company is very helpful in finding me a driver that fits my needs. I can not get into big suvs.
9 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we're glad the driver we matched you with could arrive in a smaller car that was comfortable for you. We know how important it is to avoid larger SUVs when they don’t work for your situation. With GoGo, you also have access to grocery and pharmacy deliveries, and you’re welcome to join our virtual senior fitness classes anytime.
Warm regards,
The GoGoGrandparent Team
Your personalization and great drivers
6 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience; it’s wonderful to hear our personalized approach hit the mark and that the driver we matched you with made a great impression. With GoGo, you also have access to groceries, meals, and pharmacy deliveries.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it’s great to hear everything ran on time and that the driver we matched you with was friendly and courteous. We’re glad we could make things smooth from pickup to drop-off. Your membership also gives you access to grocery and pharmacy deliveries, plus help coordinating home services.
Warm regards,
The GoGoGrandparent Team
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