GOAT Reviews 55,785

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 25,519 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, often noting that items are authentic, in great condition, and exactly as described. Many people appreciate the reliability of the service, with orders frequently arriving on time or even earlier than expected. The tracking process and communication are also highlighted as positive aspects, providing transparency throughout the delivery. However, some customers expressed dissatisfaction with the pricing of shipping, finding it to be expensive, especially for certain locations. There were also occasional issues with delivery, including delays, items being shipped to incorrect or old addresses, and damaged packaging. A few people also mentioned concerns regarding product authenticity despite verification, or problems with missing parts and the return process.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express satisfaction, praising... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast shipping, with some... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the quality of the... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction, praising the quality of... See more

Price

Users describe ambiguous interactions with price. Many customers appreciate the great prices and deals,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The checkout process was quick and easy. The pre verified feature provides ease as to knowing your shoes are authentic beforehand and not having to wait and possibly be disappointed. Just wish the pri... See more

Rated 4 out of 5 stars

Shipper was taking a very long time to get the shoes delivered to goat for verification for my most recent purchase. Once they receive the shoes they are very fast shipping it to you .Overall goat is... See more

Rated 4 out of 5 stars

Shipping is god awful expensive. But otherwise I am satisfied. You guys really need to make shipping affordable to the Hawaii people.

Rated 3 out of 5 stars

My issue is when customers have issues, there’s only one way to talk to anyone; EMAIL. More than half the time I am happy shopping at Goat, but I have had to return a few pairs or open disputes. When... See more


Company details

  1. Shoe Store

About GOAT

Written by the company

GOAT is the global platform for the past, present and future. Since its founding in 2015, GOAT has become the leading sneaker platform, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms, while delivering products to more than 60 million members across 170 countries.

Contact info

3.9

Great

TrustScore 4 out of 5

56K reviews

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Rated 1 out of 5 stars

My shoes were flagged as defective…

My shoes were flagged as defective (discoloration.) I looked up other photos of my shoes and that’s the original color. There was no defect. But my sale fell through and I had to pay return shipping. Worst experience I had. Never had this issue with StockX, which is why it is CLEARLY THE BETTER PLATFORM.

15 May 2026
Rated 1 out of 5 stars

Return difficulty

It’s absurd the website makes it so difficult to return a shoe. It’s very annoying that there is no return shortcut and we have to email support. I hate it and it makes me want to use the product less.

15 May 2026
Rated 2 out of 5 stars

Wrong size

I ordered a shoe that was supposed to be a 9 us men's after placing the order it said that I ordered a 4.5 Men which is impossible cause men's size start at 7 So once I saw that I instantly tried to go and cancel. They said that I could not cancel because the person who was selling the item had accepted and shipped it off which was impossible Also because I had just placed the order. My issue is that they should give me the option to cancel within at least 30 mins and then it took forever for the seller to actually ship the item to them. Long story short is I had to wait probably 2 weeks or so just to get the item so that I can return it because I already knew that it wasn't the shoes that I ordered. Unfortunately I had to take a loss because I don't have the time or the patience to send it back. I'll just reorder the shoe and the right size from a different site.

15 May 2026
Rated 5 out of 5 stars

Even though this was my first time ever…

Even though this was my first time ever purchasing something from the GOAT and it not passing the check up I am pretty excited that it is in place. The purchase this time was for my teenage son and if he would have went to school with a fake as a freshman in high school he would have been royally embarrassed. I don’t know how to figure out if something is fake or not so I am so glad that they did! This was a gift for my son but I will try again and I will continue to shop with the GOAT

15 May 2026

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