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GOAT Reviews 55,768

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TrustScore 4 out of 5

3.9

Shoe Store
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Review summary

Created with AI, based on recent reviews

Evaluating 25,519 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, often noting that items are authentic, in great condition, and exactly as described. Many people appreciate the reliability of the service, with orders frequently arriving on time or even earlier than expected. The tracking process and communication are also highlighted as positive aspects, providing transparency throughout the delivery. However, some customers expressed dissatisfaction with the pricing of shipping, finding it to be expensive, especially for certain locations. There were also occasional issues with delivery, including delays, items being shipped to incorrect or old addresses, and damaged packaging. A few people also mentioned concerns regarding product authenticity despite verification, or problems with missing parts and the return process.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express satisfaction, praising... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast shipping, with some... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the quality of the... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction, praising the quality of... See more

Price

Users describe ambiguous interactions with price. Many customers appreciate the great prices and deals,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The checkout process was quick and easy. The pre verified feature provides ease as to knowing your shoes are authentic beforehand and not having to wait and possibly be disappointed. Just wish the pri... See more

Rated 4 out of 5 stars

Shipper was taking a very long time to get the shoes delivered to goat for verification for my most recent purchase. Once they receive the shoes they are very fast shipping it to you .Overall goat is... See more

Rated 4 out of 5 stars

Shipping is god awful expensive. But otherwise I am satisfied. You guys really need to make shipping affordable to the Hawaii people.

Rated 3 out of 5 stars

My issue is when customers have issues, there’s only one way to talk to anyone; EMAIL. More than half the time I am happy shopping at Goat, but I have had to return a few pairs or open disputes. When... See more

Company details

  1. Shoe Store

About GOAT

Written by the company

GOAT is the global platform for the past, present and future. Since its founding in 2015, GOAT has become the leading sneaker platform, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms, while delivering products to more than 60 million members across 170 countries.

Contact info

3.9

Great

TrustScore 4 out of 5

56K reviews

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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. they shipped the wrong size and charge you for restock fees. also they never sent the shipping label . they dont have phone number. I would say looks like a scam. I will dispute it with credit card.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Bought my sneakers

Bought my sneakers, the shipping took forever. I reached out to see the issue. Seller cancelled and then placed them back up for sale for double the price. Ruined my birthday present.

1 April 2026
Rated 5 out of 5 stars

Goat is the best authenticator

Goat is the best authenticator! I even like the fact that if a shoe arrives to them and they find flaws they contact you to report it to you and they also let you choose if you want the shoe or if you prefer them to find you a replacement shoe. It shows that they have your best interest in mind when you are using them. This is the only app I use when I can’t get a shoe for retail. FIVE ⭐️’s with me!!

13 May 2026
Rated 5 out of 5 stars

My son in High School gets all his…

My son in High School gets all his shoes from Goat. Always has what he wants. We did have to send shoes back 5-2026 that didn’t fit him but it was so easy and they gave us a credit. Delivery service to my front door and they always knock on my door to let me know they delivered the shoes. Very Happy. Thank you

15 May 2026

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