Glue Home Reviews 

They have extremely bad customer service and refuse to replace defective locks.

I contacted support because the lock was malfunctioning. At first they ignored the problem description several times and asked again and again what the problem was. Then I had to insist maybe 10 times that I had repeatedly given them the problem description before they started trying to solve it.

They asked me to test a bunch of different solutions, and when everything failed they came up with the excuse "there must be something wrong with your phone, find the problem and try again".

I tried with a different phone instead, and when it didn't work, they asked me to once again try all those solutions which had already failed.

When that failed, they asked me to film myself performing even more tests and sending them the video. That is, after giving me the world's worst customer service experience, they wanted me to work for free to help them develop their product.

Naturally I refused and demanded a new lock, and suggested that they could test the lock themselves if they would only pay for return shipment. But I got no new lock and they didn't want my lock to test with. Apparently they do not care about their customers nor for their product.

Glue Home does no longer work.
I'm afraid this company is bankrupt now. Their Glue Lock hub can't connect anymore.

Despite several attempts to solve my problem with my lock and dialogue with the support team at Glue Lock, it’s been effortless.

I’ve tried to solve my issue with my lock since February 21 and it’s the 4th of April now and the matter has still not been solved.

You can’t contact customer service directly and there is no phone call. Their response time is long and Daniel from customer service has no interest in listening to my complaints. I asked several times for him to call me so that a solution can be found but again - a waste of time.

I have sent images, several mails explaining my problems but he keeps responding by the same questions again and again.

the result is I have an ugly door lock attached to my door that’s NOT functioning and cost me a lot of money, and a system that was supposed to ease things for us as a family so that my children shouldn’t have to wait outside that doesn’t function.

I even wrote to Glue last night that I was deeply unsatisfied with their support and that I would make a review on Trustpilot but little do they care.

I have all my emails on screenshot (even though Daniel says he haven’t received any of them) I have my pictures.

My issue is simple:

My password can’t be resetted (seems like I’m not the only one according to the reviews)

I can’t install my lock because the app won’t allow me to scan the QR code or enter the serial number manually.

It super simple issues that could easyli have been solved within a phone call.

They just simply don’t care!

Absolute trash of a service. I was logged in when I launched the newly installed app??? And I can't reset the password

Unfortunately this company seems to be bankrupt. No comminication at all.

Terrible Customers Support

It’s absolutely impossible to get in contact with their customers services. My lock and hub hasn’t been functioning since June 14 and I’ve sent them an email with videos but haven’t heard from them yet. Today it all went offline and I can’t use my lock resulting in my kids waiting outside for hours. I am in truly in chock about how bad and little this company respects their customers. I’ve only had the lock for about a year and a half! And have already have had to change the hub 3 times due to the first two not having the correct software installed. The third hub I received that worked was back in January 2022 and now a year later I’m experiencing trouble again!!!!

If we were able to remove the lock and change the system i definitely would have but due to the cylinder system (which we had to change on our door to make it fit with the lock) buying a different product is not an option.

I really do hope to be contacted by Glue Lock ASAP

MARIA

No reply when I try to get support🤯
I have tried to contact them several times🤨
Is their products as bad as their support?

Ive been stuck behind my door 6 times because this lock doesnt unlock

So inpress of there customer service that they can scan whatsapp wrong and After two years i bougth get A new lock so I can use it again.

A really good company!

I've now bought two packages with a hub included now because I thought the first one was faulty. But no, the hub is initially impossible to update, just hanging and nothing happens. And when you then are asked to reset it and do that then you get a lot of errors like HubOperationException: TEST_CONNECTION: Problem: ERROR_ACCESS... etc. Now it's even more useless! Please fix that software and hub.

Works perfectly with Bluetooth but the wifi hub is a piece of crap. Think I got it to work first time but now how many times I try resetting the hub and the connection I never get it to work.
If I want someone to open my door I can just send them a temporary key and have them unlock it with Bluetooth and the app, which is what I prefer anyway.

Complicated and I don’t like giving access to strangers

Great smart lock. Haven't had any issues with it.

Not having to use keys is a welcome change, and I can let my girlfriend in remotely if she arrives at my apartment before I get home from work. Also pretty handy for letting the cleaners in on a limited key and I can track who comes and goes and when. I can see this being the future especially in cities like London, an absolute non-brainer!

excellent. no need for keys, which the added benefit to being resistant to hacks as bluetooth is need to unlock (for the time being). able to send encoded keys to the person but also track comings and goings from your phone.

I have been using glue for around 12 months now and have had no issues at all. The convenience of having a smart lock has got me out of many sticky moments. I don't need to worry about getting spare keys cut for our cleaner or forgetting my keys at work and having to take the hour long journey back to the office!

After 17 days of support tickets I still havn't received my refund after accidental purchasing 2 locks instead of 1 😔

The lock works perfectly, but getting more & more frustrated on customer service for holding back my money 😠