Glued to Music Reviews 

114
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally fast delivery service, noting that packages arrive promptly and securely across different regions. Shoppers are very pleased with the top-quality guitar components available, frequently discovering hard-to-locate items easily while enjoying free postage and great prices. Furthermore, buyers deeply appreciate the helpful and knowledgeable team members who communicate clearly, double-check order details for accuracy, and provide useful recommendations. However, some reviewers were not happy with receiving damaged components, dealing with inadequate protective packaging, or facing unexpected difficulties regarding product returns and exchanges. A few people also mentioned instances where orders arrived incomplete or featured incorrect fittings.

What people talk about most

Product

Customers had positive experiences with product, frequently expressing appreciation for the top high quality... See more

Order

Reviewers highlight positive aspects of order execution, noting very fast shipping and helpful staff who even... See more

Service

Users describe positive interactions with service, highlighting fast delivery and top quality products.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting that orders... See more

Staff

Reviewers express great satisfaction with the staff, frequently highlighting their knowledgeable advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from glued to music and as always when ordering from a new place I hope it will all work out ok. I purchased a Schaller Floyd rose through the website, it was dispatched the follow... See more

Rated 5 out of 5 stars

I ordered some guitar upgrades from Glued to music (bridge / tailpiece and knobs). The communications were great, i got an e-mail double checking if i had ordered the correct gear as there were some m... See more

Rated 5 out of 5 stars

I've emailed them with questions about a small accessory I had trouble finding (a certain size of strap buttons for my jazz bass). They emailed back within a day and took the issue as seriously as... See more

Rated 5 out of 5 stars

I couldn't find the specific type of pots I needed in the US and worried that it would take an eternity to receive them. They arrived lightning fast - faster than many domestic parts suppliers can shi... See more


Company details

  1. Musical Instrument Store

Written by the company

Glued to Music is a small and independent business based on the South Coast of England. We specialise in the highest quality tools and parts for luthiers, guitar techs and hobbyists.


Contact info

  • Unit 1E (S) Hamilton Business Park, Gore Road, BH25 6TH, New Milton, United Kingdom

  • gluedtomusic.com

4.5

Excellent

TrustScore 4.5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(114)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Bought some PRS ivory pick up rings from these guys, ordered Saturday delivered Monday. Adequately packaged, free postage. Perfect service as far as I’m concerned!

15 February 2021
Unprompted review
Rated 5 out of 5 stars

Great service and great solution 👍.

Just wanted to say thanks for the Graphtech adjustable nut for my 2015 les paul, I've had the brass one which failed and the Titanium one which had tuning issues. I've ordered another from you as I don't suppose they'll be around forever and they're the only real permanent solution. Thanks very much, Mark.

6 February 2021
Unprompted review
Rated 5 out of 5 stars

I ordered a Fender Hi Mass Brass Bass…

I ordered a Fender Hi Mass Brass Bass Bridge in Chrome.
I had spent a few days searching for this product, as there was a lot of adverts from Abroad or wasn't in stock in the UK. I came across Glued to Music, and saw the item was in stock, also at a fare price, as these are wildly fluctuating across a Web search. This was £33.95 Inc 2nd Class delivery.
I chose tracked 24 for £1.59 (bargain) extra.
The order was simple to make, once a quick account set up was made. At all stages, the order notified me of it's progress. It was through my letterbox, within 24hrs.
I can now have this conveniently fitted by my Guitar Luther, a week earlier than expected.
Excellent service highly recommended.
PS
I have no association with the Company, other than being a customer.
Thanks Neil and Team.

26 January 2021
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service from the team at Glued To Music. They were really helpful with a number of queries I had regarding replacement parts. Despite Covid, they shipped my items really quick too - I had what I ordered within a couple of days. Really happy doing business with them, and I'll gladly shop with them again.

22 October 2020
Rated 5 out of 5 stars

My new favourite guitar parts site

This is the place to go if you're looking to upgrade, repair or even build a guitar!!
Great line of products. Generous delivery costs (seriously! Most places charge £8 to ship a £12 pre-slotted nut?!)

Great communication too. Will definitely use again.

25 September 2020
Unprompted review
Rated 5 out of 5 stars

From the 1st time I purchased items…

From the 1st time I purchased items from Glued to Music their service has been outstanding each & every time since,answering any questions that I may have had whilst supplying top quality guitar parts & components for the professional & hobbyist alike,Buy with confidence knowing you will be getting a 1st class service from a trusted site ,

Thank you 👍

7 February 2020
Unprompted review
Rated 1 out of 5 stars

Review of fret press clamp.

This is a review, not of the company, but one of their products, the Elmer Guitar Handheld Fret Press Clamp. This clamp is unusable. The alignment of the upper fretting caul is so far off it causes the frets to be pushed over rather than straight down into the fret slot. This in turn chips the fret board, causing much more damage.
An expensive mistake that I won't make again.
I did contact the company to make them aware of the problem, but the have refused to reply.

8 November 2019
Unprompted review
Rated 5 out of 5 stars

Speed Knobs for CTS pots.

I bought a set of 4 Speed Knobs to fit brass shafted CTS pots that I had fitted to my Michael Kelly Patriot Decree. They fit perfectly, unlike a set that I had bought from another supplier. I think Glued To Music are going to be my first port of call when I am looking for guitar parts from now on!

7 November 2019
Unprompted review
Rated 5 out of 5 stars

Excellent and friendly service

Excellent and friendly service. Quick to respond and always happy to help and give their expert advice. Shall be using these guitars for all guitar parts from now on! 🤙🤘

25 June 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look