Glued to Music Reviews 

114
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally fast delivery service, noting that packages arrive promptly and securely across different regions. Shoppers are very pleased with the top-quality guitar components available, frequently discovering hard-to-locate items easily while enjoying free postage and great prices. Furthermore, buyers deeply appreciate the helpful and knowledgeable team members who communicate clearly, double-check order details for accuracy, and provide useful recommendations. However, some reviewers were not happy with receiving damaged components, dealing with inadequate protective packaging, or facing unexpected difficulties regarding product returns and exchanges. A few people also mentioned instances where orders arrived incomplete or featured incorrect fittings.

What people talk about most

Product

Customers had positive experiences with product, frequently expressing appreciation for the top high quality... See more

Order

Reviewers highlight positive aspects of order execution, noting very fast shipping and helpful staff who even... See more

Service

Users describe positive interactions with service, highlighting fast delivery and top quality products.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting that orders... See more

Staff

Reviewers express great satisfaction with the staff, frequently highlighting their knowledgeable advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from glued to music and as always when ordering from a new place I hope it will all work out ok. I purchased a Schaller Floyd rose through the website, it was dispatched the follow... See more

Rated 5 out of 5 stars

I ordered some guitar upgrades from Glued to music (bridge / tailpiece and knobs). The communications were great, i got an e-mail double checking if i had ordered the correct gear as there were some m... See more

Rated 5 out of 5 stars

I've emailed them with questions about a small accessory I had trouble finding (a certain size of strap buttons for my jazz bass). They emailed back within a day and took the issue as seriously as... See more

Rated 5 out of 5 stars

I couldn't find the specific type of pots I needed in the US and worried that it would take an eternity to receive them. They arrived lightning fast - faster than many domestic parts suppliers can shi... See more


Company details

  1. Musical Instrument Store

Written by the company

Glued to Music is a small and independent business based on the South Coast of England. We specialise in the highest quality tools and parts for luthiers, guitar techs and hobbyists.


Contact info

  • Unit 1E (S) Hamilton Business Park, Gore Road, BH25 6TH, New Milton, United Kingdom

  • gluedtomusic.com

4.5

Excellent

TrustScore 4.5 out of 5

114 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(114)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Small Business Great service, quality products.

Ordered locking tuners and string trees I need to upgrade my Tele. As stated on their web site, any order placed over the Christmas break would be actioned on their return, 3rd Jan and sent out the next day. Goods arrive at 10am on the 4th. Thank you guys.

4 January 2023
Unprompted review
Rated 5 out of 5 stars

Replacement Ultra bridge…

I needed to order a replacement bridge for my Fender Ultra strat as new bridge plates were not available. As in the past I have noticed some Fender bridge plates had inconsistent knife edges, Neil offered to select one for me to my requirements. The trem action on my Ultra is now shimmery and stays in tune perfectly. Not a service I would have received if I had ordered direct from Fender.

20 December 2022
Unprompted review
Rated 5 out of 5 stars

Glued to Music - excellent!

I recently bought some parts from 'Glued To Music' to repair a friend's Fender Stratocaster. The parts supplied were of excellent quality, competitively priced, and received well packaged by return of post. It doesn't get better than that! I am simply a satisfied customer, who will use Glued To Music again.

8 December 2022
Rated 5 out of 5 stars

Beyond tge call...

Super speedy dispatch, and even contacted me when they realised I had inadvertently ordered an incorrect part!

23 September 2022
Rated 5 out of 5 stars

I’ve used glued to music for a couple…

I’ve used glued to music for a couple of years now for when I’m doing guitar upgrades and need to source quality parts. The team always dispatch items very quickly and if I ever have any problems they’re always quick to help.

7 May 2022
Unprompted review
Rated 5 out of 5 stars

I recently purchased 2 Gotoh string trees

I recently purchased 2 Gotoh string trees through looking on the net and was recommended Gotoh , I happen to see glued to music site and ordered my two string trees. They came very quickly and are fantastic quality. I will definitely be using glued to music in the future 🙏🏽

28 April 2022
Rated 5 out of 5 stars

Faber hardware upgrades

All good. A great process with Glued to Music and quick delivery. The Faber tailpiece and posts fitted easily and they make just the little bit of a difference I was hoping for.

21 April 2022
Rated 2 out of 5 stars

Insanely expensive.

Insanely expensive.. I mean, I've paid 250 euro incl vat and customs.. for a bridge worth 160 euro. Never again would I buy here. No information on vat and customs cost too.

13 April 2022
Unprompted review
Rated 1 out of 5 stars

Hopeless communication

Tried to contact them regarding non delivery of nut files. No response to several emails and no contact telephone number available. Had to send a registered letter in the end! Didn't receive any form of sale confirmation or receipt - even though money went out of my bank account immediately.
Claimed via my bank and got a full refund in the end, but overall a bad experience and I will not be using this company again.

20 February 2022
Unprompted review
Rated 5 out of 5 stars

Great service

After I ordered several items over a couple of days, these were efficiently grouped together and promptly delivered. I had to return one thing (after not reading the description properly), and the return process was straightforward with quick and friendly communications. Great to be able to support a small business with the efficiency of a larger one.

5 November 2021
Unprompted review
Rated 1 out of 5 stars

Sent out a completely different bridge…

Sent out a completely different bridge than pictured. Then refused to take responsibility for it leaving me with a bridge that I could have bought for £15 cheaper elsewhere. Appalling customer service, appalling business practice, I will never use this company again.

17 May 2021
Unprompted review

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