not a great start, we just started using this company and already a customer couldn't find their delivery as it went to wrong place! No reply from customer service email in over 24 hours. This won'... See more
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Review summary
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Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
Company replied
The actual delivery was very good. The parcel was heavy, and the driver carried it down to my house for me. The only thing I would say was that GLS just gave me a day that the parcel would arrive,... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
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Great service
The items I ordered were in two separate parcels. Both of which were carefully taken care of, and delivered promptly.
Very pleased with service overall.
Thank you!
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are glad to hear that both of your parcels were carefully handled and delivered promptly, and that you are very pleased with our overall service.
Your kind words mean a lot to our team, and we truly appreciate your support!
Warm regards,
GLS Ireland
Delivery great
Delivery great
One comment I did email about delivery but got no reply. Otherwise everything OK
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the lack of response to your email, but we are glad to hear that your overall delivery went well. We appreciate you bringing this communication gap to our attention.
If you still require assistance with your previous inquiry, please feel free to reach out to our customer service team directly with your tracking details so we can assist you further. Thank you for your support!
Warm regards,
GLS Ireland
Drop and Run - No Knock!
I am disabled. GLS always knocked on the door until today. No one knocked. They dropped my packages outside my door and I have NO way to get them.
VERY DISAPPOINTED!!!! TERRIBLE SERVICE!!!
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the delivery driver not knocking and for the difficulty this has caused you in retrieving your packages. We appreciate you bringing this matter to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this delivery and address it with our local operations team.
Warm regards,
GLS Ireland
Lack of tracking information on courier website
Lack of tracking information on courier website. Ordered a week ago, Zooplus said dispatched but GLS said not received yet. Today I got emails saying the order was arriving today. The order has arrived but tracking the order progress should be better from GLS.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the lack of tracking updates and any confusion regarding the progress of your shipment. We appreciate you bringing this matter to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can review our tracking systems and share your feedback with our digital operations team for improvement.
Warm regards,
GLS Ireland
Parcel was left at the bottom of the …
Parcel was left at the bottom of the road when delivered, it was not brought up to the house as it should have been.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for where your parcel was left and that it was not brought up to your house as expected. We appreciate you bringing this matter to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this delivery and address it with our local operations team.
Warm regards,
GLS Ireland
GLS leaves deliveries outdoors on street despite safe place available
GLS Ireland has left my delivery outdoors on the public street where it could get stolen, rained on, covered in bird droppings, dog urine etc. All despite the fact that I left the front porch door open with a note on it saying the package could be left inside. They have done this twice and ignored my last complaint. I was at home the last time and they did not even ring the door bell so it was outside for some time before I found it. This time I was lucky that someone I know found it outside my house while I was at work.
Update: Reply with tracking details submitted
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the delivery placement and the fact that your instructions were not followed, especially after raising this previously. We appreciate you bringing this matter to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this delivery and address it with our local operations team.
Warm regards,
GLS Ireland
Gls Cavan I run a business
Gls Cavan I run a business, they kept leaving parcels outside without telling me, both when the shop was open and when we were closed. Neighbouring business were open so they could have left them with them or called me as I was inside the building doing paperwork just not open. Today the parcel has been stolen, our customers are waiting on these items and now they have to be reordered and I have to do the paperwork with the company to get credit for these undelivered items. It was reported before to gls that this was happening but no action was taken against the courier to make him stop doing this.
Edit the parcel wasn't actually delivered despite us getting a notification saying it was. We received it the next day.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We sincerely apologize for the inconvenience and frustration caused by this incident, as well as the previous issues with unattended deliveries. We appreciate you bringing this matter to our attention.
Please reply to our Trustpilot request with your tracking details so our support team can review this shipment and assist you with the next steps regarding your claim.
Warm regards,
GLS Ireland
Terrible service
Terrible service. Package was never delivered by the driver but marked delivered. Reported it . No response back from the driver after customer service told me he would. Asked for the manager to call me and they never got back to me. Customer support honestly sounded like they deal with complaints all the time but no apology, no sympathy, no training. Next time I see GLS as a delivery option I'll pick someone else or pick a different business. A horrible experience. Would not recommend to anyone.
6 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the experience you had with your delivery and customer support, and we appreciate you bringing this matter to our attention.
Please provide your tracking number in response to our Trustpilot request so we can review the details of your shipment.
Warm regards,
GLS Ireland
Quick delivery and friendly driver.
Quick delivery and friendly driver.
13 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are glad to hear that you experienced a quick delivery and that our driver was so friendly.
We always strive to provide a positive experience, and we will make sure to share your wonderful compliments with our local delivery team.
Warm regards,
GLS Ireland
I had a question about delivery
I had a question about delivery, my query was answered speedily and I was totally satisfied with the customer service
13 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are delighted to hear that your query was answered speedily and that you were totally satisfied with our customer service.
We always strive to provide prompt and helpful support, and your kind words mean a lot to our team.
Thank you for your support!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that you were happy with our service.
We truly appreciate your support!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that our courier provided friendly service and handled your packages safely.
We truly appreciate your support!
Warm regards,
GLS Ireland
It arrived but a few days later than it…
It arrived but a few days later than it should have and just dumped on my doorstep
14 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We appreciate your feedback and apologize for the delay in your delivery, as well as the manner in which the parcel was left at your door. We understand your frustration.
Please provide your tracking number in response to our Trustpilot request so we can review this delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you so much for the fantastic review! We are delighted to hear that you experienced a reliable, no-fuss delivery and that our driver was so helpful.
We always strive to make the delivery process as smooth as possible, and we will make sure to share your wonderful compliments with our local delivery team.
Thank you for your support!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thanks a lot for the lovely feedback! It’s fantastic to know that your delivery arrived safely and on schedule.
We truly appreciate your support!
Warm regards,
GLS Ireland
Quick and Professional Service
We purchased two large rugs from Kukoon Rugs in Belfast around 1pm on a Wednesday, and the two rugs were in our house in Dublin by 11am the following day. I was able to track our items at every stage. The person who delivered the rugs was very polite and professional, and took great care with our purchases. We were very happy.
13 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that your order from Kukoon Rugs arrived so quickly and that our driver provided such careful, professional service.
We truly appreciate you taking the time to share your feedback, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that our team provided such pleasant and polite service.
We truly appreciate your support!
Warm regards,
GLS Ireland
Missing box(s)
I did not receive the full order. Missing 2 box. This may be supplier issue but the consignment did not indicate number of box's so i have no way of knowing.
13 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand how frustrating it is to receive an incomplete order when the total number of boxes isn't clearly indicated on the paperwork.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate the shipment records with both our hub and the sender.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that your delivery was quick and that our team provided such friendly and helpful service.
We truly appreciate your support!
Warm regards,
GLS Ireland
Worse delivery company in whole…
Worse delivery company in whole Ireland, I don't understand why some business still using this company. Parcel sitting in local hub for 3 days, customer service is awful, for 2 days I was waiting on phone more than 20 minutes, being 3rd in the line. Finally got through and they don't even know when parcel going to be delivered.
13 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your feedback with us. We understand how frustrating it is when a delivery takes longer than expected and when you experience long waiting times on the phone.
Please reply to our Trustpilot request with your tracking details so our support team can look into this delay and assist you.
Warm regards,
GLS Ireland
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