not a great start, we just started using this company and already a customer couldn't find their delivery as it went to wrong place! No reply from customer service email in over 24 hours. This won'... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
Company replied
The actual delivery was very good. The parcel was heavy, and the driver carried it down to my house for me. The only thing I would say was that GLS just gave me a day that the parcel would arrive,... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick and efficient delivery
Very quick and efficient delivery, normally it takes longer, but this time i was pleasantly surprised. Thank you
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that your delivery was quick and efficient, and that you were surprised by how fast it arrived.
Speed and reliability are what we strive for every single day, and your kind words mean a lot to our entire team. We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Fantastic service and a lovely man…
Fantastic service and a lovely man delivered my package 📦 very pleasant and handsome.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s always great to hear when our drivers provide such friendly and pleasant service.
We truly appreciate you taking the time to share your feedback!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for taking the time to share your feedback! It’s wonderful to know you had such a positive experience with our service.
Have a wonderful day ahead!
Warm regards,
GLS Ireland
Very good experience
The driver rang - pleasant man to say that my delivery had arrived. I was 5 minutes away from my house and told him so - he asked if it be okay to leave at the door which I said was fine. Good service
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the fantastic feedback! It’s great to know our driver communicated clearly and provided a smooth, convenient drop-off for you.
We truly appreciate you taking the time to share your feedback, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
You delivered my package
You delivered my package, yet again, to the wrong house. This only ever happens with GLS despite the correct eircode being entered . Very disappointing
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear that your parcel was delivered to the wrong house, especially given that your Eircode was entered correctly. We completely understand how frustrating this experience is for you.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this directly and assist you further.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you consistently receive great service from us.
We truly appreciate your continued support. Have a wonderful day ahead!
Warm regards,
GLS Ireland
Delivered to the wrong address
Delivered to the wrong address, my neighbour had to tell me a parcel arrived at their home addressed to me!!
My parcel was in good condition tho in fairness.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the delivery error which resulted in your parcel being left at a neighbour's address while they were away. Although we are pleased the item arrived in good condition, we understand this caused inconvenience.
Please provide your tracking number in response to our Trustpilot request so our team can review this specific case for you.
Warm regards,
GLS Ireland
This is a review of the customer services representative
This is a review of the customer service representative Carolina Weffort so it is 5 stars, excellent customer services rep, sorted out the problem for me promptly and went above and beyond.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for taking the time to leave such a glowing review! It’s fantastic to know that Carolina provided you with excellent customer service and resolved your issue so quickly.
We’ll make sure to share your kind words with Carolina. Have a great week ahead!
Warm regards,
GLS Ireland
Great delivery service
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for taking the time to share your feedback! It’s great to know you had a smooth and positive delivery experience with us.
We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
The delivery man came to my car door…
The delivery man came to my car door with my parcel
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s great to know our driver provided such helpful and convenient service by bringing your parcel right to your car.
We truly appreciate your feedback and look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Great service as always
Great service as always. Fast & efficient deliveries. Lovely customer service too.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you consistently receive fast, efficient deliveries and great support from our team.
We truly appreciate your loyalty and support.
Warm regards,
GLS Ireland
Dropped package in wrong address
I had no issues so far, until today that they dropped my package in number 28 instead of 23, and I can't pick it up on my own because it's quite heavy. I find it a bit baffling as the address also had my eircode and I've been getting a package almost every month this year
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for this delivery error and the inconvenience caused, particularly with a heavy item. This is certainly not the standard of service we aim to provide, especially for our regular customers.
Please provide your tracking number in response to our Trustpilot request so our team can review this specific case and assist you with getting the parcel brought to your address.
Warm regards,
GLS Ireland
Arrived as planned
Arrived as planned, early in the morning. Courteous driver who offered to carry heavy item inside for me ( I did not need him to do this but it was kind of him to offer.)
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the fantastic feedback! It’s wonderful to know your delivery arrived promptly as planned and that our driver provided such kind and thoughtful service.
We truly appreciate you taking the time to share this, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
always perfect delivery
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that your deliveries are always perfect.
Consistency and reliability are what we strive for every single day, and your kind words mean a lot to our team. We look forward to continuing to provide you with top-notch service!
Warm regards,
GLS Ireland
Delivery guy knocked and left parcel at…
Delivery guy knocked and left parcel at door.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for taking the time to share your review!
We are glad to hear that your recent delivery went smoothly and that our driver made sure to knock and leave your parcel safely at your door.
We truly appreciate your feedback and look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are thrilled to hear that you always find our service reliable and quick.
Providing a smooth and dependable delivery experience is our top priority, and your kind words mean a lot to our team. We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Friendly driver who carried a large…
Friendly driver who carried a large package into the house
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the fantastic feedback! It’s always great to hear when our drivers provide extra helpful and friendly service, especially with heavier items.
We truly appreciate you taking the time to share your feedback, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
A good polite driver
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the lovely review! We are glad to hear that you had a great experience with our driver and appreciated their polite service.
We truly appreciate you taking the time to share your feedback, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
The worst
The slowest, worst, most unorganised company. Constantly misleading and lying.
The worst ever, i hope i dont have to deal with this bunch of geniuses ever.
Delivered today, package ripped open. The cherry on the top.
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for your experience with our company. We take customer feedback very seriously as we work to improve our services and delivery standards.
Please provide your tracking number in response to our Trustpilot request so our team can review this specific case for you.
Warm regards,
GLS Ireland
Delivered as promised …driver very…
Delivered as promised …driver very pleasant
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for taking the time to share your feedback! It's fantastic to know your delivery arrived on time and that our driver provided great service.
We truly appreciate your feedback and look forward to delivering to you again!
Warm regards,
GLS Ireland
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.