Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely and locally sourced sun catchers. The leading edge Perspex is so effective and almost looks like a light is lit. Beautiful both in the garden or as a fun interior detail. Thank you very much.
I ordered two sets of flickering lights to put amongst coals on my now defunct gas fire that no longer met safety standards. My gas engineer capped off the gas and ran the wires of the flickering ligh... See more
Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more
Company replied
Company details
Written by the company
'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.
Contact info
Unit 3 Faraday Close, DN11 8RU, Doncaster, United Kingdom
- 0345 5059090
- enquiries@glow.co.uk
- glow.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 24 hours
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Amazing
My son loves the changing colour cube, will definitely be getting more to add to the collection.
10 May 2026
Unprompted review
Great product at a fantastic price
Great product at a fantastic price. But even better was the amazing customer service. First-class all round. Thank you!
8 May 2026
Unprompted review
Decent product
Decent product, good coms and speedy delivery. All good.
24 April 2026
Unprompted review
Failure to deliver
I ordered a gift for my friends birthday. The gift wasn’t delivered but was sent back by Royal Mail saying no longer there. I contacted glow, and I paid for a courier to deliver it again the next day. They also failed to deliver, saying they no longer lived there. They do, it’s rubbish. I paid twice for delivery, and missed my friends birthday. They need to sort out their delivery system. Very disappointed in the whole thing. Won’t order from them again because of this.regarding your reply, they obviously tried to deliver to the wrong house. They’ve lived there for 20 years🤷♀️after 2 weeks I still havent received my refund. They are now saying it was delivered to the wrong address and they are waiting for those people to return it, then I will get a refund! It’s not my problem the courier delivered it to the wrong address, and what if it isn’t returned. No refund? This item cost £35 with delivery! Shocking customer service.
27 April 2026
Unprompted review
Reply from The Glow Company
Hi Michelle - We are sorry this did not get delivered to your friend. However, both Royal Mail and DPD tried to deliver to the address you supplied but were told by the occupant that the parcels were not for them
Super fast delivery and excellent quality
Super fast delivery and excellent quality lighting . Will definitely order more from the company !
20 April 2026
Unprompted review
Nordic Lantern
I ordered a light product but it proved to be faulty .
The way that "Glow" handled the replacement was faultless and much appreciated. Also the product was well designed and beautifully finished.
Many thanks, I will buy again.
Richard Bryant
19 April 2026
Unprompted review
Beautiful
Delivery on time, well packaged. Item as described Absolutley love it!
22 April 2026
Unprompted review
Great experience all round
Great pricing, product exactly as described, easy to assemble and fast delivery allowed it to be the garden centrepiece for my housewarming!
24 April 2026
Unprompted review
Wow!
Wow!
Easy to order, fast delivery, good communications and fabulous products at a great price. Thank you
4 April 2026
Unprompted review
Excellent!
Product was as described and it was delivered the very next day! Great service! Thank you.
14 April 2026
Unprompted review
Excellent quick service good price too9
16 April 2026
Unprompted review
Fantastic product
Fantastic product , amazingly quick delivery.will definitely shop again with them
10 April 2026
Unprompted review
Superb gift
Arrived promptly, well packaged. Recommended to me by a friend as a gift for family member moving to a new home with garden
19 April 2026
Unprompted review
Blob rocket lava lamp
Blob rocket lava lamp. Absolute rubbish can't put together as the holes to screw the fins on are all out of alignment. And the wax doesn't even move it just sits there Absolute cheap crap I'll get 1 from mathmos. At least you know your gonna get quality!!
18 April 2026
Unprompted review
Reply from The Glow Company
Hi - Please call us & we will resolve this
Great site…
I really like this site something are reasonably priced nice gadgets and novelty gifts will order more in the future
My luxa flame light looks great
10 April 2026
Unprompted review
Lovely pretty lights.
Lovely lights that were delivered super fast. So happy with them I’m going to order some more.
1 April 2026
Unprompted review
Fast delivery great service
Fast delivery, good price and customer service was brilliant
2 April 2026
Unprompted review
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