The Glow Company Reviews 1,924

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and excellent value, often highlighting the effectiveness and appealing design of items like lights and lamps. Many consumers also commend the swift and efficient delivery service, noting that orders arrive promptly and are well-packaged. The overall ordering process is consistently described as easy and straightforward, contributing to a positive customer journey. However, some customers also noted issues with product functionality, such as lights not working or items arriving with defects. A few people experienced problems with missing parts or products not meeting expectations in terms of effectiveness. There were also occasional mentions of delivery issues, including damaged packaging or undelivered orders, and some reviewers expressed dissatisfaction with the resolution of these problems.

What people talk about most

Product

People report positive experiences with product. Many consumers praise the quality and value of items, such... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Quality

Clients share positive opinions on quality, with many praising items like the windmill, LED motion sensor... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, fast... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more

Company replied

Rated 5 out of 5 stars

Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more

Company replied

Rated 5 out of 5 stars

The lamp I ordered was delivered promptly and was just as advertised. I was very happy with the level of communication I received around my order- thanked for my order and the order acknowledged and... See more

Company replied

Rated 5 out of 5 stars

Lovely items and had some of the best, and quickest customer service I have had in a long time, thank you (An item broke, not their fault they packed very carefully, sent them an email woth a pictu... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 82% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent!

Product was as described and it was delivered the very next day! Great service! Thank you.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Superb gift

Arrived promptly, well packaged. Recommended to me by a friend as a gift for family member moving to a new home with garden

19 April 2026
Unprompted review
Rated 1 out of 5 stars

Blob rocket lava lamp

Blob rocket lava lamp. Absolute rubbish can't put together as the holes to screw the fins on are all out of alignment. And the wax doesn't even move it just sits there Absolute cheap crap I'll get 1 from mathmos. At least you know your gonna get quality!!

18 April 2026
Unprompted review
The Glow Company logo

Reply from The Glow Company

Hi - Please call us & we will resolve this

Rated 5 out of 5 stars

Great site…

I really like this site something are reasonably priced nice gadgets and novelty gifts will order more in the future

My luxa flame light looks great

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Cheap tat. Save your money.

I recently bought a light up face mask and keyring torch. The mask arrived with no instructions or safely instructions. It is simple to use but i expected some form of instructions, how long to charge for. Care instructions etc.
The torch is barely a torch. Even though it has three LED bulbs, it is very dull and ineffective. I expected it to be much brighter. I would not recommend ordering from this company. Clearly they just sell cheap tat. I am not convinced all the positive reviews are from genuine customers. Avoid this company. I've seen better products at car boot sales.
UPDATE....
Apparently I am now banned from the Glow Company!! A response that firstly, oooh, why would that bother me. Clearly, I would not order again anyway. The products are garbage.
Secondly how absolutely childish is that response.... very playground talk. It gives the reader a good enough impression of what this unprofessional, childish company are really like.
Reader, save your money. There are far better companies that sell the same or close to the same that do not act like five year olds. 🤣🤣
Note, there is no defense of my criticism. No attempt to stick up for their products. Clearly they agree thst they sell tat. They couldn't even defend it! Also, no denial of potential fake positive reviews.

15 April 2026
Unprompted review
The Glow Company logo

Reply from The Glow Company

Gavin - you are now banned from The Glow Company

Rated 5 out of 5 stars

Excellent service.

I ordered this fun wall hanger in the afternoon, it arrived the following day. Wow, what a service, fantastic. My hanger was perfect, as described on the website. Can't fault the service. Thank you so much.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

This company is by far the best company…

This company is by far the best company I have ever dealt with,There customer service is amazing any issues I had they dealt with it very professionally and they go above and beyond. thank you so much to THE GLOW COMPANY

27 March 2026
Unprompted review
Rated 4 out of 5 stars

EXCELLENT & PROMPT customer service.

i purchased a firepit/bbq grill which arrived very quickly. sadly when i opened it & began to assemble, it became apparent that there were a few quality issues with the finish. i took photos & sent an email to explain. i received a VERY polite & prompt response with a definitive solution, no messing about. i would definitely buy from them again as i have TOTAL confidence in their customer service & values, thank you

1 April 2026
Unprompted review

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