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Glotech Repairs Reviews 

9,593
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,261 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff who arrive promptly and diagnose various household appliance issues quickly and efficiently. Many people genuinely appreciate the helpful advice, clear explanations, and polite demeanor shown by the technicians during home visits. Some reviewers were not happy with the unexpectedly high call-out charges and extremely expensive part replacements. A few other people also felt that certain repair diagnoses were completely incorrect, leading to unnecessary expenses, unresolved problems, or ultimately unrepairable appliances. Additionally, some consumers experienced poor communication and unhelpful responses when trying to resolve issues with customer support.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing the engineers as professional, polite,... See more

Service

Customers consistently note positive experiences with service, frequently praising professional and polite... See more

Product

Reviewers highlight ambiguous aspects of product performance, as some consumers praised professional... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the quick booking systems,... See more

Price

Users describe ambiguous interactions with price, noting high call-out fees and expensive parts quotes that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked to have my washing machine repaired and slots were available for this to happen from the next day. The booking was easy. The repair engineer, Ben Flynn, was very professional, polite and quic... See more

Company replied

Rated 5 out of 5 stars

I was told that to repair my appliance would be almost as expensive to buy new. Zack was very helpful and clear in his information. It cost me a call out charge but he took the appliance to pieces and... See more

Rated 5 out of 5 stars

I’ve just received fast and professional service from William, a very knowledgeable, professional and polite engineer who has fixed my leaking dishwasher. I live in Farnham. He first visited me a few... See more

Company replied

Rated 5 out of 5 stars

The engineer William was very good. He came as a follow up after the problem had been diagnosed, but seemingly with incomplete information. Yet was able to find a solution to provide a fix without hav... See more

Company replied


Company details

  1. Appliance Repair Service
  2. also in
  3. Refrigerator Repair Service
  4. Repair Service
  5. Washer and Dryer Repair Service

About Glotech Repairs

Written by the company

About Glotech Repairs

Our Services:

Washing Machine Repairs Tumble Dryer Repairs
Oven Repairs Hob Repairs
Fridge Freezer Repairs Cooker Hood Repairs
Dishwasher Repairs Cooker Repairs
Get A New Repair Quote
Find Out More

Glotech Repairs is a trusted UK brand carrying out thousands of domestic appliance repairs each month. Our accredited engineers offer same-day and next-day services nationwide at competitive prices.

Our Promise To Our Customers and Our Planet

Written by the company

Our commitment
At Glotech Repairs, we’re committed to extending the life of your appliances — reducing waste and helping the planet. Our expert engineers repair washing machines, dishwashers, ovens, and more with fast, reliable service and fixed-price repairs. With same or next-day appointments, we’ll get your appliances running again, saving you money and reducing unnecessary landfill waste.

6-Month Guarantee on All Repairs

Peace Of Mind - Guaranteed

At Glotech Repairs, we stand by the quality of our work. That’s why every repair comes with a 6-month guarantee on the same fault reported as standard — giving you peace of mind at no extra cost. Our expert engineers are here to get your appliances running smoothly again, and if the same fault reoccurs, we’ll fix it free of charge. Fast, reliable, and guaranteed service you can trust.

Contact info

Need Fast, Reliable Appliance Repairs?

Expert appliance repairs across the UK. Book your engineer today!

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(9,593)

2,159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

William gave a very professional job…

William gave a very professional job and was very polite and helpful. William came to me in Camberley.

8 October 2026
Unprompted review
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Reply from Glotech Repairs

Hi Michael,

We are happy to hear your repair went ahead smoothly in the Camberley area - thank you for leaving a review of William's polite and professional service!

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Thank you Glotech

William was helpful, friendly and professional. Recommend Glotech for anyone in the Aldershot area!

7 October 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Lottie,

Thank you for recommending our professional repair service to your peers in Aldershot! It's great to hear how pleased you are with William's friendly and helpful advice during your appointment.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

William (Aldershot) was super helpful…

William (Aldershot) was super helpful in diagnosing that our fridge/freezers compressor had packed up! 24 hour call out!

7 October 2026
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Reply from Glotech Repairs

Hi Jessica,

Thanks so much for sharing your great feedback of William's helpful advice and professional diagnosis of your fridge freezer! It's good to know you are pleased with our quick appointment slots available in Aldershot.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Huge thanks to William for getting our…

Huge thanks to William for getting our Miele induction hob back up and running. Super polite and professional service. We’re in Farnham so if you need an appliance repair I can highly recommend.

7 October 2026
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Reply from Glotech Repairs

Hi James,

It's so great to hear that your Miele hob repair went ahead successfully with our trusted engineer in Farnham, William! Thank you for complimenting his polite and professional service.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

We had a problem with our washing and…

We had a problem with our washing and William in the Godalming area was able to fix the problem within no time at all. He was a credit to the company!

7 October 2026
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Reply from Glotech Repairs

Hi Lisa,

Thank you for sharing such a kind review of William's quick repair to your washing machine - it's lovely to hear you are pleased with our smooth service in Godalming!

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Excellent Service

William was fantastic, sourced the problem and all working in less than an hour. A very good experience all round from booking to completion.
Sally - Farnham

7 October 2026
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Reply from Glotech Repairs

Hi Sally,

We are happy to hear how pleased you are with our smooth booking process and efficient repair work in Farnham! We'll be sure to pass your kind feedback on to our experienced engineer, William.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

James was very courteous and efficient

James was very courteous and efficient. Job well done.

6 October 2026
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Reply from Glotech Repairs

Hello,

Thank you for sharing a positive review of James' courteous and efficient repair service! We'll be sure to pass your kind comments on to him and the rest of the team.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

William was very efficient

William was very efficient, polite turned up on time to my house in fleet where he was able to fix my fisher&paykel fridge.

7 October 2026
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Reply from Glotech Repairs

Hi Roger,

We appreciate you sharing your positive experience with William's polite and efficient service in Fleet - it's great to hear he was able to repair your Fisher&Paykel fridge in no time!

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Nick came to Filey to fix our dryer…

Nick came to Filey to fix our dryer which had completely stopped spinning. Would highly recommend his service, he was quick, efficient and really informative.

6 October 2026
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Reply from Glotech Repairs

Hi Courtney,

Thank you for taking the time to leave a 5-star review of Nick's quick repair work in Filey - it's lovely to hear you would recommend his efficient and informative technical advice!

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Excellent efficient service from Matthew

Matthew called ahead to let me know when he’d be arriving. He was polite, chatty and worked efficiently whilst he was here.
Booking the appointment was easy and call handler helpful. Thank you.

6 October 2026
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Reply from Glotech Repairs

Hi Amy,

Thanks so much for leaving a 5-star review of Matthew's clear communication and polite service during your repair appointment! We're also glad to hear your experience with our office team proved to be easy and helpful too.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Excellent service

Matthew from Norwich has just given us very efficient and pleasant service while fixing our washing machine. We will definitely use this service again

6 October 2026
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Reply from Glotech Repairs

Hi Maeve,

It's great to hear your washing machine was repaired in no time by our trusted engineer in Norwich, Matthew! Thank you for complimenting his efficient and friendly service.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Very quick and easy booking system and…

Very quick and easy booking system and great communication. Engineer was polite and friendly. Would recommend

5 October 2026
Unprompted review
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Reply from Glotech Repairs

Hi Clare,

We appreciate you sharing your kind feedback of our quick and easy booking process, and our friendly technician! Thank you for leaving a 5-star review of your experience.

Kind regards,
Glotech Repairs

Rated 1 out of 5 stars

Avoid

On the positive side the engineer arrived on time and was polite. Unfortunately he was unable to find the part required and passed the problem to their tech department. After not hearing back from them I chased it the following day and was told that the part had been traced and would cost £409 which included the labour for an extra engineer as it was a '2 man job' on top of the £95 call out fee already paid, this for a 3 year old appliance which only cost £300 to begin with. This was to replace part of my drum. Alarm bells rang when the original engineer told me he had a friend who sells discount appliances if I chose to replace rather than repair. Very disappointed and suspicious about the whole encounter.

1 October 2026
Unprompted review
Glotech Repairs logo

Reply from Glotech Repairs

Good morning,

We’re sorry to hear that you were disappointed with your experience, and we understand why the cost of the proposed repair would have been frustrating, particularly given the original purchase price of the appliance.

Unfortunately, we’re unable to locate your repair on our system from the information provided in your review. If you could contact our office directly with your booking or reference details, we’d be more than happy to review the records in full and look into the concerns you’ve raised, including the comments made by the engineer.

In terms of the repair cost, some faults can unfortunately involve significantly more expensive components than others. Larger, more integral parts such as motors, compressors and drum assemblies naturally carry a higher cost, and replacing a drum can also require additional engineering time or two engineers due to the size and weight of the component. This can understandably make this type of repair uneconomical, particularly on a relatively inexpensive appliance.

We always try to keep our repair and parts pricing as competitive as possible, but we do have to work with the costs of the genuine parts and engineering work required. Where a repair is no longer considered economical, we can also look at offering a discount towards a replacement appliance through our sales team, where appropriate.

We’re sorry that the outcome left you feeling disappointed and concerned, and we’d welcome the opportunity to review your particular case properly so we can address any concerns you may have.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Thank you Danny for sorting out our…

Thank you Danny for sorting out our washer dryer. You were very knowledgeable and really helped us out. Danny quickly identified the issue and got the part ordered and replaced quickly. Highly recommend Danny & Glotech! Exceptional fast and quality service !!!

18 September 2026
Unprompted review
Glotech Repairs logo

Reply from Glotech Repairs

Hi Joseph,

We appreciate you sharing your great experience with Danny's knowledgeable advice on your washer dryer repair - it's so lovely to hear that you would highly recommend our smooth service to your peers!

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Very professional and excellent service…

Very professional and excellent service by Glotech and there representative Nick
Would have no problem in recommending for repairs in Scarborough area

1 October 2026
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Reply from Glotech Repairs

Hi Jackie,

We appreciate you sharing your excellent experience with our professional repairman in Scarborough, Nick! Thank you for recommending us to your peers.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Brilliant Company

Very Efficient booking in system and quick phone answering - no holding on for ages.
Engineer was suoerb .. definitely will use again.

1 October 2026
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Reply from Glotech Repairs

Hi Rae,

Thanks so much for sharing a 5-star review of our smooth booking system and efficient customer service! We hope to see you again in the future.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

William did an amazing job for us in…

William did an amazing job for us in Haslemere. Turned up on time as agreed and job well done.

1 October 2026
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Reply from Glotech Repairs

Hi Becky,

Thanks so much for posting a 5-star review of William's prompt arrival and expert advice in Haslemere!

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

The most congenial and helpful engineer…

William from Petersfield. The most congenial and helpful engineer and talked me through essential programmes on my dishwasher. Interestingly, there is no programme for holding the door open while away. Just a maintenance programme on ones return.

1 October 2026
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Reply from Glotech Repairs

Hi Gillian,

Thank you for leaving a positive review of William's helpful advice and efficient work in Petersfield! We're happy to hear he was able to sort everything for you in no time.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Fast and friendly fix, highly recommend!

I’ve just received fast and professional service from William, a very knowledgeable, professional and polite engineer who has fixed my leaking dishwasher. I live in Farnham. He first visited me a few days ago and diagnosed a faulty inlet valve and today returned to fit it. Job done very quickly. Dishwasher back up and running and no leaks. I’ll give a big thumbs up for William and the company for their great service. Once again many thanks! 🙏 👍

1 October 2026
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Reply from Glotech Repairs

Hi Doug,

We're so glad to hear your dishwasher is back up and running after William's fast visit and knowledgeable repair work in Farnham! We hope to see you again in the future.

Kind regards,
Glotech Repairs

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