Elyka P. with Glow Melanin chat support took excellent care of me. She responded to an inquiry I made about my facial scrub and determined that it needed to be replaced and immediately processed a rep... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ive been using for approx 6 months or more and I love their products, I see results and are happy with them. Takes consistency and patience as in everything else you care about with yourself. Love on... See more
Great customer service. I decided to cancel my Glo Melanin subscription primary because I had not had a chance to evaluate it before my 2nd order was due to ship. As directed I sent an email with my d... See more
I got my shipping problem resolve in almost record time. This has been one of the easiest order corrections I’ve experienced, I had informed informed the help chat that I had yet to receive my order i... See more
Company details
- Wellness Center
- Beauty Product Supplier
- Cosmetics Store
- Health and Beauty Shop
- Skin Care Clinic
- Skin Care Products Vending Machine
Written by the company
Custom products for Melanin skin that actually work. Natural ingredients that are safe for long-term use. Created by leading Melanin Skin Experts
Contact info
United States
- glomelanin.com
Breach of guidelines
Beware!
Beware!! This company forces you to purchase a subscription! When you add a product to your cart, it will automatically add the subscription and there is no way to remove it! It then states that you are "choosing" to subscribe and will be charged $.95 for the first month and $14.99 after with the option to skip or cancel at anytime. Why do this in the first place?!? There is no way I should be forced into a subscription or it should even be placed into my cart without me selecting to do so! I really believe half of these reviews are from the company itself! The brightening facial moisturizer cream broke my face completely out! Too heavy!! You know what it worked well on, my butt! lol Which is why I want to purchase it again. It completely smoothed my butt out, so for that I am pleased and would recommend for that purpose. It’s a no for the face and a yes for the body! Either way I wont be purchasing it again if I cant do so without being forced into a subscription!
Reply To Glo Melanin: I am editing my review and replying to Glo Melanin. Why put it in the cart in the first place?? I sent an email inquiring about this and stating this exact issue. I also asked how to remove the subscription from my checkout cart as I did not see an option to do so. I later received an email asking me to rate the response/feedback I received. I didn’t receive a response via email so I gave it a one star and explained that I never received any feedback. Later when I logged back into my account on your website to see if I was tripping and try to remove the subscription to purchase the brightening cream again (to use on my body) I saw that the feedback was sent via the website chat! That is ridiculous! Not only was it not sent via email (my original way of communicating) it also did not give me any instructions as to how to actually remove the subscription, which I asked for. Just the same generic response that it could be done from the cart before you move to the check out screen. This experience is highly disappointing! Stop adding the subscription to carts in the first place!!! Allow the customer to choose this option on their own! I also saw another review from a person who said the same thing! I know it is not only the two of us to have experienced this! I consider this a dark business practice/pattern! It’s unethical and deliberately confusing. You say it can be removed, but I have yet to receive clear cut instructions as to how to do so! Very frustrating!! This is exactly why I found a way to place a public review of my experience. In the end I ended up having to go ahead and pay the damn .$95 for a trial subscription that I didn’t want and went back in after the purchase to cancel it! Completely unnecessary steps! At the end of the day, I still wanted that cream for my butt that I like to show off in the summer (pool/beach) and privately with my man! I am happy with the those results which is why I will continue to buy it for that purpose! I also like supporting black business! However this issue needs to be fixed!! I bought 2 months worth of the cream, next time I come back to purchase I do not want to pay an extra $.95 then have to cancel the subscription! Don’t add it to my cart in the first place!

Reply from Glo Melanin
I really like Glo melanin because and…
I really like Glo melanin because and one month is help me a lot, my face is had acne and dark spot in December but in the second week of January I saw the change, so really recommended Glo Melanin.

Reply from Glo Melanin
Excellent customer service and care…
I took a chance on the Roller Remover but when the package came, product had leaked out! This product was, frankly, a splurge buy purchased on a shoestring budget so to have any of it wasted as quite disappointing. I reached out to notify Glo Melanin about this issue and Elyka got back to me promptly. She apologized for the leak and not only shipped a new roller but also sent a Tumeric Brightening Bar Soap. I was seriously just expecting a 10% off code and that hope was a HUGE maybe. She went above and beyond, in my opinion. It's been a long time since I've felt so cared for by a customer service rep. I've been happily using the roller under my arms to lighten the area and see about less irritation when shaving. I had quit shaving under my arms for all the irritation but am hopeful that this will help me have hairless underarms AND less color contrast!
I've not yet used the bar soap, which I plan to use in the next few days as my old face soap is running out.
I did buy a tube of the Turmeric and Lemon lip balm. I am not a smoker nor do I feel like I have overly dry lips BUT I love the feel, smell, and taste. I normally apply it after I wash my face and brush my teeth. Then, as I speak a lot or am on a mic, use it before that as well instead of lipstick or other balms. It provides lasting moisturizer, isn't too slippery OR sticky. Nor is it too shiny! I love most that it's not petroleum based and isn't minty or fruity.

Reply from Glo Melanin
They are scammers and thieves!!!!
Wish I can give them no stars!They are scammers and thieves.The face soap is great but it’s their tactics they use to steal money from customers .They trick you into a $14.99 subscription or you can’t check out to get items and they do it unknowingly. Their customer service is basically nonexistent. Once they do respond to the email because that’s the only way to get in touch with them, they give you a scripted email stating they apologize and giving a store credit that is not accessible. This is still top tier robbery and everyone needs to continue to apply pressure reporting this scandalous company so they can be stopped!

Reply from Glo Melanin
Amazing it does the job & the packaging…
Amazing it does the job & the packaging gets to you fast

Reply from Glo Melanin
I absolutely love the customer service
I absolutely love the customer service. Recently my orders were going to an address I'm no longer at and would be returned to sender. I realized on the site it has my actual address and the shop app another. Emailed customer service and they were so nice and shipped right away. I love all the products from these ladies. They'll have a life time customer with me.

Reply from Glo Melanin
Glo Melanin bundle ✨ Highly recommend
Glo Melanin bundle ✨ Highly recommend! 10 out of 10 so far! Customer service and the products will not disappoint you guys. I have taken before and after photos and will come back to show results !❤️

Reply from Glo Melanin
Thank you for this product
Thank you for this product. I have had an increase in complements about my skin and remarks on being pretty.
I am glowing with Glo Melanin.
Deir

Reply from Glo Melanin
I have been using Glo Melanin products…
I have been using Glo Melanin products for a few months and to my liking their products work. The lip balm, facial cream, and brightest soaps have been my top favs but I also enjoy their serum! The lip balm keeps my lips hydrated doesn’t cause irritation like other balms have in the past. Also, their products aren’t harsh to my skin for someone who has dealt with eczema flares. I use their facial cream on other parts of my body and it helps with moisture and brightening my pretty skin. I am very pleased with their customer service, exceptional! And I’m proud to be a continued supporter! Love y’all

Reply from Glo Melanin
I WOULD RATE IT 10 but that’s not an…
I WOULD RATE IT 10 but that’s not an option ms ELYKA P. Was responding to me an instance helping me find my lost package and made sure it returned safely to me I was going to get a refund but the way she helped through these 20 days was incredible my package finally here ALL THANKS TO HER MS ELYKA P.❤️

Reply from Glo Melanin
I had to wait months to replenish my…
I had to wait months to replenish my rose oil, but I absolutely love all the products I've used and I get constantly get complimented on my skin.

Reply from Glo Melanin
Great skin clarifier!
The product did arrive quicker than expected. Thank you! It seemed to work from the very first application. WOW! I will send before and after pics. Thank you for making such an outstanding product that really gets the job done. But in a such a little amount of time (at least for me). Yes, I will definitely keep using and will send another review after I complete my first jar. GOD BLESS!

Reply from Glo Melanin
The Rose Glo Oil is amazing
The Rose Glo Oil is amazing. It smells so good and my face thanks me everytime I apply it.

Reply from Glo Melanin
Now I’m convinced it works
Great customer service. The communication is very strong. This is my third time making a purchase and I love the results and I love the smell of the products. Definitely digging the new upgrade look.

Reply from Glo Melanin
Excellent customer service
I placed my order on a holiday weekend when I received my confirmation email it was incorrect it had that I ordered 1 lip balm when I ordered a 3 month supply. I sent an email and received a response on that Monday from Elyka. She quickly took care of it. Amended my order and shipped it out no problem! Thank you so much Elyka for your excellent customer service! I appreciate your time and effort! Can't wait to receive my products from Glo Melanin.

Reply from Glo Melanin
quality product
product always arrive late, but i love the product and the quality cannot be compared. I have not seen that much reduction with dark spots, but i believe with continued consistency i will. trying the serum to see if it makes a difference. I love the body oil, smells really good. i also love the idea that the monthly funds is being used to build and also you still can use it to place an order

Reply from Glo Melanin
The order processing was simple
The order processing was simple. The shipping was fast. When I had questions, Elyka responded right away and represented the company with grace, friendliness, and efficiency. The products are great. The lip balm really lasts. The soap is mild with a pleasant scent and doesn’t irritate my sensitive skin.

Reply from Glo Melanin
Customer Support that is second to none
Hey Fam! I ordered Glo Melanin…TWICE🤦🏾♀️. Once I realized I mistakenly doubled my order, I reached to customer support. Elyka P. was all over it. Not only did she immediately respond to my inquiry request, she immediately corrected my order. She is wonderful and I’m sure Glo Melanin will do wonders for my hyperpigmentation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.