Global Traveler customer support is nonexistent. I have been trying to get refunded for over two years. They continue to state that my bank has it on hold, but I have provided them emails and document... See more
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See what reviewers are saying
In a world where you can't get a person on the phone, i am pleasantly surprised how excellent Global Entry has been thus far. They communicate in a timely fashion and are polite, flexible and knowledg... See more
the good news is we finally got an appointment together. the fact that our last names are different probably complicated the scheduling. once we started to use email to state our situation and conti... See more
I booked a reservation online for TSA Precheck, and they responded right away with an appointment. I had a question regarding changing it, and they again responded, twice, within five minutes!! Grea... See more
Company details
Written by the company
Global Traveler is a company that help yours customers on the traveler documents application. We support all the steps and give to the applicant the best way for your type of situation. We are a Global Company and we have more than 14 years of experience in this area. Talk with us about your case, we are glad in helping you.
Contact info
6735 CONROY ROAD STE 309 , 32835, Orlando, United States
- (407) 641-3729
- immigration@globaltraveler.us.com
- globaltraveler.us.com
3.7
Average
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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This is a SCAM Don't waste your money!
19 October 2024
Unprompted review
Reply from Global Traveler
Dear Vivian Anderson,
We're sorry you got that impression and would like to clear up any misunderstandings. Our company's main objective is to offer a legitimate and quality consultancy service, helping our clients complete the TSA Precheck and Global Entry application process efficiently and without complications. We are an independent company, and we work to provide specialized support that can make navigating bureaucratic processes much easier.
We understand that your experience did not meet your expectations, and we are available to answer any questions or provide the necessary support. Our goal is to always offer transparent and honest service, never harming our customers.
If there is any specific aspect that you are not satisfied with, please contact us so we can resolve it as best we can.
Best Regards,
Global Traveler Customer Service.
customerservice@globaltraveler.us.com
(407) 641-3729
The service that I have received from…
The service that I have received from globaltraveler.us.com has been excellent. Their letter was professional, they gave me clear information as to what they needed from me and next steps. Keep up the great work you are doing. It is greatly appreciated!
16 October 2024
Unprompted review
My experience was great in scheduling…
My experience was great in scheduling an interview with the Global Entry team. I changed the date/time a few times due to conflicts and the response was immediate. Great service!!
15 October 2024
Unprompted review
E-mail support was great
9 October 2024
Unprompted review
This is not the global entry site. THEY WILL NOT REFUND YOUR MONEY
They made this seem to be the real site and its not. They says you can ask for a refund but when I did they would not refund my money. They charged me $300 but the correct government site only charges 120.
What a scam. I guess they make their money by scamming people. Please make sure you are on the government site before entering in your credit card.
12 October 2024
Unprompted review
Reply from Global Traveler
Dear Melissa,
Thank you for sharing your feedback and we apologize that your experience with us was not positive. It is important to clarify that Global Traveler is an independent company that offers consulting and support services for applications to programs such as Global Entry. We make it clear on our website that our service is not affiliated with the government and that the fee we charge includes personalized assistance throughout the process.
We understand that there may be confusion, especially regarding the fees we charge. The fee we listed covers the full support we offer, while the government fee for Global Entry is $120, which is paid directly to the government.
We are always looking to improve our services and the transparency of our communications. If you have any further questions or concerns, our team is available to help.
Best Regards,
Global Traveler Customer Service
good news finally renewal interview!
the good news is we finally got an appointment together. the fact that our last names are different probably complicated the scheduling. once we started to use email to state our situation and continue to try to set up appointments at close to same time, it was easier than using the portal.the phone #for customer support went nowhere, short wait, then a deadline.
11 October 2024
Unprompted review
I am an elderly female traveler
I am an elderly female traveler, and was fortunate enough to find this company to renew my Global Entry. I am not very technical and this was all completed on my cell phone in a very short period of time. I did have a few obstacles (my own lack of understanding the process); however, this agency was was very responsive to my needs and walked me through it. I was able to contact them through their customer service, and received a response in a few hours to help me. I did have trouble contacting on their phone line, and when I placed a call I was told that they would be with me the next available call; however, I was disconnected after holding a few short minutes. I tried this about 4 times to no avail, but got a response through messaging them on their web site.
I highly recommend this agency to you if you need to apply for or renew your Global Entry.
29 September 2024
Unprompted review
Horrible experience- it’s been a month…
Horrible experience- it’s been a month and I keep getting an email response asking for more information- that I already filled out in the initial form. And the phone number keeps disconnecting me. I was told this must be a 3rd party for Global entry! Which was not made clear when filling out the application.
5 September 2024
Unprompted review
Reply from Global Traveler
Dear Jacqueline Blohm
Thank you for sharing your experience. We are sorry that your application process was frustrating. Our priority is to provide effective and transparent support to all of our clients, and we are sorry to hear that you have experienced difficulties.
Receiving requests for additional information is part of the process to ensure that your application is processed correctly. This may occur if there are errors or omissions in the data provided initially.
In addition, we would like to clarify that Global Traveler is an independent company that provides support in the Global Entry application process. This information is available on our website, and we apologize that this was not clear to you during your application.
We are here to assist you and resolve any outstanding issues. If you are still having trouble contacting us, please try again or email us at immigration@globaltraveler.us.com. We are committed to ensuring that your experience improves and that your application is completed successfully.
Best Regards,
Global Traveler Customer Service.
I was super impressed by the speed and…
I was super impressed by the speed and rapid turn around I received after I applied for the renewal. It was super smooth and easy!
30 September 2024
Unprompted review
Two critical items made this a great experience
Two critical items made this a great experience
First the very timely replies to questions and
Second the very complete and accurate answer to questions or problems
This resulted in direct problem solving and absolutely no wasted time Honestly wish every support team was this great thank you all
1 October 2024
Unprompted review
I appreciate that when ever I need…
I appreciate that when ever I need update on status replies are quickly responded. Alleviates the frustration of the long wait the renewal of my global card
25 September 2024
Unprompted review
Appointments available but cannot schedule
Appointment are available at Charlotte Douglas International but I cannot click on them to schedule the time. It's a difficult site to navigate.
I took the advice offered by Global Entry and got an appointment. Thank you!
23 September 2024
Unprompted review
Reply from Global Traveler
Dear Michael Callahan,
Thank you for contacting us!
We understand that the website can be a bit confusing. The link we sent is only for viewing available times, so it is not possible to complete the booking directly there.
To finalize your booking, simply send us an email with the desired time and we will take care of everything for you! Our email is: immigration@globaltraveler.us.com
We are available for any questions.
Sincerely,
Global Traveler
Breached data
Good Morning,
Thank you for processing my recent renewal and approval for Global Entry. According to the email received, the new replacement card should be received in another week or so.
I am contacting you with an associative concern. This morning, I received an email with a bill (see attached PDF) from the Town Hall of Sao Paulo, Brazil (have never been there BTW) who is introducing another $172 USD fee. I am confident that this is a SCAM. What I find disturbing is that it does contain information that I recently shared with you for my re-application. It contains my name and address (easily found on Google) but also apparently has my correct email and the statement clearly identifies "Global Entry" on the body of the statement.
Can anyone from your organization provide me with a response to HOW this group came across my information I provided to you in trust for your required approval activities?
25 September 2024
Unprompted review
Reply from Global Traveler
Dear Customer,
Thank you for bringing your concern to our attention. We want to assure you that the email you received is merely a service note regarding the value of the service contracted with us, which we send to all our customers as tax receipt, and there are no additional charges or fees from the São Paulo government.
You can rest assured that all data provided to our company is fully protected and kept confidential, in accordance with our privacy policy. We strictly follow all data protection laws to ensure the security and confidentiality of your information, which is used only for your Global Entry registration and after the process is completed, all data is deleted.
If you need any further clarification, we are available to help!
Best Regards,
Global Traveler
DO NOT USE!!!
DO NOT USE this Global Entry service. Do yourself a favor! Go straight to government website to apply. Using this service is so cumbersome and does NOT accellerate your application time at all!! And ultimately, they have all access to your login and information. They should be shut down.
21 August 2024
Unprompted review
Reply from Global Traveler
Dear Debbie,
We are very sorry to hear that your experience was not as expected. Our goal is always to offer a service that facilitates and speeds up the Global Entry application process. We'd like to clarify that we created the login for your convenience, as described in the process, and always send all access details so that you have full control after approval. We see that your application was successfully approved, and that you already have your Global Entry in hand.
Regarding the processing time, it's important to note that delays are due to the government review, which can vary. While some applications are processed quickly, others, like yours, require non-automated review and can take anywhere from 6 to 24 months. In your case, the review took 4 months, which is above the average processing time. Most of the new applications we handle are approved within 1 month, and renewals often take less than a week.
Please contact us directly so we can resolve any further concerns. We appreciate your feedback and the opportunity to improve!
Our contact mail is immigration@globaltraveler.us.com and our contact number is (407) 641-3729.
Best Regards,
Global Traveler Customer Service
My request was answered immediately to…
My request was answered immediately to my perfect satisfaction!
19 September 2024
Unprompted review
Reply from Global Traveler
Dear Jill,
Thank you so much for your positive feedback! We're thrilled to hear that we were able to assist you quickly and to your complete satisfaction. Our team always strives to provide the best service possible, and it's wonderful to know that your experience reflected that.
If you ever need further assistance or have any questions in the future, feel free to reach out. We're here to help!
Best Regards,
Global Traveler Customer Service
My wife and I applied for Global Entry…
My wife and I applied for Global Entry memberships recently and were amazed with the incredible communication and service provided by the employees of the organization. They made the process much more efficient and were very gracious in their support. A+
18 September 2024
Unprompted review
Reply from Global Traveler
Dear Dennis,
Thank you for sharing your experience with us.
We are pleased to know that our services contributed to a positive experience in obtaining your Global Entry.
Our team is dedicated to providing exceptional support, and it's gratifying to know we've met your expectations.
If you have any further questions or need help, don't hesitate to contact us. Our schedule operates 24 hours a day, 7 days a week via email to better serve you.
Thank you!
Best Regards,
Global Traveler Customer Service.
iInability to connect with number provided in response to my renewal reqest.
You call the number, notified you are first in line, wait a long time, and then the hold just drops our without anyone coming online.
I provided all info for my partner and me to renew our GE but the response came back as if i requested a first time GE pass.
Ed Lanford
16 September 2024
Unprompted review
Reply from Global Traveler
Dear Ed Lanford,
We understand that your experience was not what you expected and we want to make it right. Your feedback is important to us and we are here to help.
We wanted to let you know that your Global Entry renewal is in progress. While it may seem like a new application, we needed some updated information to move forward, so we requested it via email. Your renewal is currently under government review and we will notify you immediately with any updates.
We will also be in touch via email and phone to ensure all of your questions are answered.
If you have any questions or if there is anything else we can do to assist you, please don’t hesitate to reach out. We are here to help!
Best Regards,
Global Traveler Customer Service
The Global Support Team
The Global Support Team helped me so much through every aspect of obtaining my Global Entry renewal card-their follow-up was amazing-professional, courteous and so knowledgeable-I highly recommend to everyone to use them during this process!! Thank you again!!
17 September 2024
Unprompted review
Reply from Global Traveler
Dear Susan Casper,
Thank you for your feedback regarding your experience with our Global Support Team.
We are delighted to hear that our team was able to assist you effectively throughout the process of obtaining your Global Entry renewal card.
Your recommendation means a great deal to us, and we are committed to maintaining the high standards of professionalism and support that you experienced. If you have any further questions or need assistance in the future, please feel free to contact us!
Best Regards,
Global Traveler Customer Service
Great communication; helpful officials
From the start, communication was great and helpful.
The process itself was very smooth and the officials at JFK airport when I landed last night were very supportive. Beyond my expectations, the human touch made all the difference in a process that is well run and organized. Thank you.
16 September 2024
Unprompted review
Reply from Global Traveler
Dear S Macleod,
Thank you for your feedback. We are pleased to learn that your experience was positive and that our communication and support contributed to a smooth process.
If you have any questions or require assistance in the future, please do not hesitate to contact us. We are here to help.
Thank you!
Best Regards,
Global Traveler Customer Service
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