Glasses.com Reviews 1,858

•

4.0

Glasses Store

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Review summary

Created with AI, based on recent reviews

Looking at 1,152 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of ordering and the smooth user experience, often mentioning the simple process of applying insurance and navigating the website. Many people are very satisfied with their purchases, noting that products often look exactly as pictured and the prescription is accurate. Reviewers also consistently praise the fast delivery service, with many receiving their orders much quicker than anticipated. However, some customers mentioned issues with the product not matching the online images, particularly concerning frame colors and appearance. A few people also experienced problems with order fulfillment, such as receiving incorrect items or products with manufacturing defects like loose lenses or flimsy frames. There were also occasional reports of delivery issues, including packages not arriving despite delivery notifications.

What people talk about most

Product

People report ambiguous experiences with product, with many praising the quality of the glasses, the accuracy... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the excellent process and... See more

Order

Consumers find order to be ambiguous, with many reporting easy and fast ordering processes, often praising... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the fast and quick... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting an overall smooth and... See more

Reviews shaping this summary

I liked the ease of ordering and applying insurance. Nice selection and great sizing information. Process was fast, I got my new glasses in about a week. I love my new frames, fingers crossed I will... See more

Very happy with my purchase! My glasses arrived quickly with regular shipping, and the prescription was spot on. The frames looked exactly like the pictures no surprises, no gimmicks. Great quality, f... See more

Company replied

I've purchased many pairs of glasses through glasses.com Great selection, latest styles, great prices, lots of options to choose from. Transitions available in a variety of colors. A detailed descrip... See more

Company replied

Perfection! I was so skeptical about buying prescription glasses on the internet. My glasses arrived within a week, fit perfectly, and look great. I got progressive transition lenses. These glasses... See more

Company replied

Company details

Information provided by various external sources

Shop designer glasses and sunglasses at Glasses.com. Customize your model, lenses are included! Free shipping and free frame adjustments.

Contact info

Luxottica Place 4000, 45040, Mason, United States
glasses.com

4.0

Great

2K reviews

5-star

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Asks customers to review

This company invites their customers to review, whether positive or negative

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

May 13, 2026

Fast and timely delivery with no issues…

Fast and timely delivery with no issues compared to their competitor. Price is good and plenty of options for different frames

12 May 2026

Reply from Glasses.com

May 19, 2026

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

May 13, 2026

Armani Exchange Coated Aviator…

Armani Exchange Coated Aviator Transitions under $200. Fast processing and shipping. Great job on the lenses. Insurance took care of almost the entire cost. Thank you.

11 May 2026

Reply from Glasses.com

May 19, 2026

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

May 13, 2026

I am very impressed with the glasses

I am very impressed with the glasses. Arrived super fast

12 May 2026

Reply from Glasses.com

May 19, 2026

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

May 12, 2026

Very easy to navigate the website and…

Very easy to navigate the website and review different frame styles. Easy to order and I appreciate the breakdown of estimated costs along with final invoice and updates as the order was being processed. Glasses arrive and everything was correct with the order. I will order from Glasses.com again and will recommend to friends and family.

12 May 2026

Reply from Glasses.com

May 19, 2026

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

May 12, 2026

Very unprofessional

Very unprofessional, place an order back in April 26( 21880618068621 ) I even paid to get it expressed delivery was supposed to receive by May 4, never got anything not even an email with a tracking number or anything. Reached out to Glasses customer service, after having in hold for 15mins they come back to inform me that UPS couldn’t fine my address so they shipped it back to the warehouse, that they would be more gladly refill my order or refunded me( yes but of course I want the refund back that’s why I ordered them so you can just refund me). So I inform the customer service rep that I don’t need the money that I would like to receive the glasses I order with them. Fast forward a week now 5/12 I have yet received a tracking number or email in there end. I reached out today to see if I could get a status since I haven’t heard from them, and the customer service rep puts me on hold for 10min while she figures out what’s going on, get comes back to inform me that there are now “OUT OF STOCK” now and she not sure when they will restock smh. This has been one of the worst experiences I’ve had with only shopping. Will never order from Glasses.com, definitely not recommending to anyone.

10 May 2026

Unprompted review

Reply from Glasses.com

May 12, 2026

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to GLSocialCS@Glasses.com.

May 12, 2026

Easy to order and fast delivery. Good pricing as well.

12 May 2026

Reply from Glasses.com

May 12, 2026

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

May 12, 2026

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