The customer service agent was just excellent. She was very thorough answering the questions that I had. She.gave me excellent direction to find just what Ineeded. It was great to be understood and ge... See more
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Review summary
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Reviews shaping this summary
Glamorise stands by their word. Returns are easy! Sales are great. I don't shop anywhere else except at Glamorise. If there's an issue about an order they are right there and communicate very well!... See more
Company replied
I ordered two bras during a big sale, then realized that I accidentally ordered the wrong size. I emailed the company on a Sunday to see if I could cancel the order (placed on Friday) and someone got... See more
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I have worn Glamorise bras for years, and ordered a new one in late February. While watching tracking for delivery, it stalled mid-March. I was in touch with Bernita/Customer Service who confirmed USP... See more
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Company details
Written by the company
Discover our Glamorise plus size bras and lingerie for full-figured women, designed to deliver comfort, support, and confidence! Order the perfect plus size bra!
Contact info
48 W 37th St #6, 10018, New York, United States
- +1 (929) 547 9432
- customerservice@glamorise.com
- glamorise.com
4.5
Excellent
88 reviews
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Customer service at Glamorise is EXCEPTIONAL
Customer service at Glamorise is exceptional. I contacted them with an issue concerning placement of the new tags on the back seam that was irritating. They LISTENED! They talked with their team, they MOVED the tags away from the back seam and replaced the 4 that I had purchased. Instead of asking me to return the original purchase, they asked me to donate those items to a women's shelter, which I did. I have no words to adequately express my gratitude for their response, except that I am DELIGHTED!
20 January 2025
Unprompted review
Reply from Glamorise
Thank you so much for your wonderful review and for sharing your experience with us! We are truly grateful for your kind words and for giving us the opportunity to address your concerns. At Glamorise, we strive to provide not only exceptional products but also a customer service experience that reflects how much we care about our customers' comfort and satisfaction.
Your feedback about the tag placement was invaluable to us, and we're so glad we could find a solution that worked for you. Hearing how delighted you are means the world to us! We also deeply appreciate your generosity in donating the original bras to women's shelter - it's a wonderful way to pay it forward.
Thank you again fir being such a valued part of the Glamorise community. If there's ever anything we can do for you in the future, please don't hesitate to reach out at customerservice@glamorise.com.
Warm regards,
The Glamorise Team
I Was Thrilled
I was thrilled, first to even find a company that sells bras for my mature, and "rearranged" figure, at age 71. They had my size, a 50B, which is uncommon. Usually I am a C cup, and they encouraged me to try a B for the bra I was trying, I ordered two styles first, neither of which fit well. I emailed the Co., and their team was immediately on the hunt to help me with a style or size which fit better. They found one for me! I have never experienced better online service, nor a company so true to their promises of free returns and exchanges---in such a timely way. I just love the PEOPLE at Glamorise, too. They describe themselves as a tight-knit team, and I believe that is why they are so effective with their customers. I am so pleased with my new bra now, because of their recommendation. I will order another one soon! Thank you, Glamorise! I now understand why you have been in business since 1921.
12 December 2024
Unprompted review
Reply from Glamorise
Thank you so much for sharing your thoughtful review! We're delighted that you found a style and size that works perfectly for you. It's truly rewarding to help our customers feel comfortable and supported, and we're so glad our team could assist in finding the right fit.
Your kind words about our customer service team means so much to us. We take pride in being attentive and collaborative, and we're thrilled that it made a positive impact on your experience.
We're honored to have earned your trust and look forward to assisting you with your next order. Thank you for being a part of our journey - since 1921, our mission has been to provide inclusive, supportive solutions for everyone, and your feedback reminds us why we do what we do!
Warm regards,
The Glamorise Team
Best Bras, Best Team, Best Shopping Experience
First off, Glamorise Bras are well made with quality materials, and beautiful designs for a real woman’s comfort, confidence, and beauty.
In support of this great Bra, is an AMAZING team, dedicated to superior customer service at all levels. I made an error in ordering and the customer service team went way above and beyond to make sure I received the right item. They also offered sizing help, shipped fast, and checked in along the way.
Next I must mention one of the most impressive things to me, they donate bras to those in need which I think is so wonderful. Often we don’t think of the importance the right bra can play in the lives of those less fortunate.
Glad to be part of the Glamorise community!
9 December 2024
Unprompted review
Reply from Glamorise
Thank you so much for your kind and thoughtful review! We're thrilled to hear that you appreciate the quality, comfort, and design of our bras, as well as the dedication of our customer service team. Ensuring you have the right fit and experience is at the heart of what we do, and we're so glad we could assist you.
Your recognition of our "Giving Back" program means the world to us. We strongly believe that everyone deserves access to a bra that supports their confidence and well-being, and we're proud to make a difference where we can.
Thank you for being such an incredible part of the Glamorise community. Your support and feedback inspire us to keep doing what we do best!
Warm regards,
The Glamorise Team
Great great product!
Great great product!
Found your product under kohls but had to order. No place to try on. Looked up on internet and found some, but had to try different sizes when ordering
You should advertise where more mature women buy, like Appleseed's, since we need more back support and front support without wires.just a thought. Woman who contacted me about order was right on top of me getting my order right away. thank you!
4 October 2024
Reply from Glamorise
Thank you so much for your thoughtful review! We're delighted that you discovered us through Kohl's and took the time to share your experience. We understand how challenging it can be to find the perfect fit without a place to try on, so we're glad you found a size that worked for you. Please know that you are always backed by our 40-day free returns and exchanges policy, so you can try anything you'd like and return what does not work for you.
Your suggestion to advertise in places like Appleseed's is a great idea - we always appreciate insight from customers who truly understand their needs. It's also wonderful to hear that our team was able to get your order to you so quickly!
Thank you again for your support and feedback. We look forward to helping you find your perfect fit in the future.
Warm regards,
The Glamorise Team
Bras Support; Company Doesn't
The workmanship is okay, but the hooks fell apart after about 3 months, and that's not even with consistent use. They boast about their support claims (regarding the product...in both ways I suppose).
I bought it through their Amazon storefront, and they will not stand by their exchange/replacement claim because of that.
(10/11) As you can tell via their response, they still don't claim responsibility for their own storefront. What benefit to them is this?
Take your chance with them but don't hold your breath.
18 August 2024
Unprompted review
Reply from Glamorise
Thank you for sharing your feedback. We're truly sorry to hear about the issues you've experienced with your bra and for any misunderstanding regarding the replacement process.
To clarify, while we do stand by the quality of our products, our ability to directly assist with orders fulfilled by third-party sellers is limited, as we don't have access to the order details or the ability to manage returns and replacements for those transactions.
Since your order was purchased directly through Amazon and not our storefront, we recommend contacting Amazon first for a resolution, as they handle returns and exchanges for orders placed directly with them and have their own processes in place to handle such situations. We understand how frustrating this can be and would still like to help where possible. If Amazon is unable to assist, please reach back out to our team with your order number, and we will do our best to find a solution.
We want to reassure you that when you purchase directly from us, we have full access to your order information and can provide the support and service you deserve. We take great pride in the quality of our products and the satisfaction of our customers, and we're confident that purchasing from us directly will give you the experience you're looking for.
We appreciate your feedback and value your business. Your satisfaction is important to us, and we hope to turn this experience around for you.
Warm regards,
The Glamorise Team
Great customer service and bras
Great customer service. Great product. I had one item shipped to me that was a craftsmanship defect. It was refunded for in full and no questions asked, including shipping cost and a label to ship it back. Bras are awesome - perfect fit, very comfortable and use great materials and well crafted.
1 August 2023
Unprompted review
I am not very impressed I have been let…
I am not very impressed I have been let down by j d Williams I ordered one of your Glamorise 1001 magic lift bra size 44 J Cup in cafe colour I booked next day delivery but it got changed to standard delivery and the reason given by them it is because you do not do next day delivery and it will not be coming until the 9th.of August
2 August 2021
Unprompted review
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