Glacier Insurance Company Reviews 

1,295
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being kind, helpful, and professional, making the process quick and easy. Many people highlight the affordable pricing, often finding rates significantly cheaper than expected or previously paid. The overall service and user experience are frequently described as fast, simple, and without hassle. However, some customers also noted dissatisfaction with customer service, citing slow response times and unacceptable wait times. A few other people also felt that the website was problematic, experiencing issues with online account access and printing documents.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Price

Customers had positive experiences with price, consistently finding affordable and competitive rates for... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and efficiency of the... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication skills, quick... See more

User experience

Consumers find the user experience to be positive, often describing it as quick, easy, and efficient. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I JUST purchased a vehicle. I was searching for quotes and many of them were simply unacceptable for even the richest. I was getting full coverage type quotes for only liability. Eventually, I came ac... See more

Company replied

Rated 5 out of 5 stars

So happy I switch my insurance. Price was great and the process was so fast and simple. So far no complaints I highly recommend. I'll come back and update after I renew my policy in a few months. Most... See more

Company replied

Rated 5 out of 5 stars

Very nice to speak to not bossy ask me what I needed and they made me the best rate been with three or four other insurance companies think I'll stick to this one nicest one so far

Company replied

Rated 5 out of 5 stars

Glacier is just awesome in every way never spoke with anyone there that wasn’t 100% helpful and kind and George is the best and no one can beat their prices I have been with them for years

Company replied


Company details

  1. Insurance Company
  2. Personal Insurance Company

About Glacier Insurance Company

Written by the company

At Glacier Auto Insurance, our name may be new, but we’ve been writing personal automobile insurance for the past 50+ years. Within that time, we have seen insurance companies come and go. However, here at Glacier, our core values have stood the test of time. We’re here to provide you with a hassle-free quick and easy quote, affordable insurance coverage, low down payments, flexible installment options, prompt claims assistance, and reliable service with ease of mind…getting you on the road to reaching your destinations.

At Glacier, you can choose to go directly onto the Glacier website and obtain a fast, easy, online quote. Or, through our call center (1-888-GLACIER) to speak directly to one of our helpful representatives. Or, you can access Glacier Auto Insurance through our network of trustworthy independent agents. You can find an agent near you by accessing our website.
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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(1,295)

288 reviews in the last 12 months

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Rated 2 out of 5 stars

Glacier is not good like they used to be …

I use to really love Glacier Insurance and would recommend to everyone I know, however, that has changed … The rates have increased for me and my husband, customer care has been lacking, and the lack of support and wait times are unacceptable!
Unfortunately, we are going to use them until our 6 months is up and then we are moving back to Geico as we chose not to renew with them. Do I recommend them? No, I can’t. Not right now. A once good company is now going to the toilet.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Company service was well my agent was…

Company service was well my agent was very politeful and helpful I would recommend her information to anyone else

3 December 2025
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Reply from Glacier Insurance Company

Thank you for taking the time to leave us a review, we are happy to know that you had a great experience with one of our agents!

Rated 5 out of 5 stars

You doing great👍 job.price is the best.

Good work and fast to attend to customer .experience is great👍.price better.

1 January 2026
Glacier Insurance Company logo

Reply from Glacier Insurance Company

Alice, we strive to provide quick and easy auto insurance, we're happy we are meeting your expectations!

Rated 3 out of 5 stars

Too high for liability insurance

Too high for liability insurance

23 December 2025
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Reply from Glacier Insurance Company

Marcelo, we are sorry to hear that your liability quote did not match your expectations. Many factors play a role in each individual's auto quote. If we can help clear up and confusion or questions, please feel free to contact us to speak with one of our helpful agents.

Rated 3 out of 5 stars

Because I was wondering why when my…

Because I was wondering why when my first name was spelled Valorie which was wrong spelled and when it was corrected as Valerie my rate went up

30 December 2025
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Reply from Glacier Insurance Company

Hi Valerie, thanks for bringing this to our attention, we are looking into this for you. In the meantime, please feel free to reach out to our customer support team for further assist.

Rated 1 out of 5 stars

No answer back

Customer service is very slow

20 December 2025
Glacier Insurance Company logo

Reply from Glacier Insurance Company

Hi James, we are so sorry to hear you were not able to reach someone, if you would provide us with your contact information at support@glacierinsurance.com we would be happy to have someone reach out to you directly.

Rated 5 out of 5 stars

Family friendly environment

Family friendly environment, kind, professional, very helpful and insightful, I always felt welcome and appreciated for my business!!!

24 December 2025
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Reply from Glacier Insurance Company

We are so thankful for your business, Ramon!

Rated 5 out of 5 stars

Very nice to speak to not bossy ask me…

Very nice to speak to not bossy ask me what I needed and they made me the best rate been with three or four other insurance companies think I'll stick to this one nicest one so far

17 December 2025
Glacier Insurance Company logo

Reply from Glacier Insurance Company

Thank you Mike, we are glad to hear we were able to help you find a great rate.

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