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G Johns & Sons Ltd Reviews 3,790

•
TrustScore 5 out of 5

4.9

Hardware Store
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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that items are exactly as described and even exceed expectations upon arrival. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders promptly and well-packaged. Reviewers appreciate the excellent service, finding the ordering process straightforward and the communication regarding delivery clear and timely. However, some customers also noted that while the products are of substantial quality, the satin chrome finishes varied slightly rather than matching completely. Additionally, a few people mentioned that delivery was postponed a couple of times, or that the delivery service itself was not as good as the product.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as excellent, great,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and substantial quality... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and prompt... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sent a request for advice on which Internal Flap Letter Tidy product would be the right one for my door. I received a very helpful reply in less than 30 minutes and I bought and fitted the flap... See more

Rated 5 out of 5 stars

Not only were the photographic depictions of the fittings first class ( it is easy to assume quality on just a photo) the items are 1st Class. I myself cast alloys, so i know a little about the proced... See more

Rated 5 out of 5 stars

Delivery was quick and well packaged, everything included that I ordered. I have managed to install the new brass letter plate and it looks brilliant. Looking forward to the new knocker and draught... See more

Rated 5 out of 5 stars

From the moment I unboxed this brass letterplate, I was impressed. The weight and feel of the solid brass are immediately apparent—this isn't some flimsy, coated metal. The craftsmanship is superb, wi... See more

Company details

  1. Hardware Store
  2. Door Shop

Written by the company

We have a huge range of products for doors, windows and more - handles, fittings, door furniture, hinges, closers, draught fittings, sliding doors.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quick service

Quick service. Very good quality. There was a mix up with a double order but I was advised to send the duplicate back and received a refund very quickly.

3 February 2026
Rated 5 out of 5 stars

Excellent human support

So if you think that modern online retailers are faceless, bot only with poor customer service think again. Having had issues with a high quality chrome letterbox twice, just outside of the return window, Jeremy at G Johns looked after me both times, no quibble return and replacement. The product is of great quality and the service her was nothing short of excellent. Well done G Johns

If you want great quality door furniture and worry about price / service / product quality, buy from these guys

21 February 2026
Unprompted review

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