GJ LOCKS Ltd Reviews 

823
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as robust, well-made, and effective in achieving desired results. The service is frequently highlighted as excellent, with many appreciating the prompt, reliable, and efficient customer support, including quick repairs and helpful advice. Reviewers also consistently commend the fast delivery service, noting that items arrive quickly and are well-packaged. However, some people were dissatisfied with the quality of certain products, specifically mentioning cheap plastic handles and an inferior product that did not meet expectations. A few other people also felt that delivery charges could be too high for low-value items, despite generally appreciating the choice of reliable couriers.

What people talk about most

Product

Consumers consistently express satisfaction with the products, often describing them as superb, brilliant,... See more

Service

Customers had positive experiences with service, consistently describing it as excellent, fast, and reliable.... See more

Quality

People report positive experiences with quality, consistently praising the high quality and robust nature of... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting its speed and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as superb, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

GJ is a great chap to do business with, his customer focus is second to none I broke a tool last week and sent it back to him arriving Thursday and it’s been retuned to me by Tuesday. His tools... See more

Rated 5 out of 5 stars

I'd been considering an EPG upgrade for some time so took the plunge and bought the GJ locks EPG MK4, the build quality is fantastic, it's a beast. Like a few on line say, it takes a bit of getting us... See more

Rated 5 out of 5 stars

First time experience with this company and I liked it. Perfect packing and well timed delivery. Though sometimes I feel the delivery charge is too much because I bought something that is of a low va... See more

Rated 5 out of 5 stars

As always, outstanding service, communication and tool. After buying the EPG few years back I then went on to buying a few of the mortice decoders and pin and cams. The obvious step was to start... See more


Company details

  1. Tool Manufacturer

Written by the company

Our tools are born out of a need to find a better easier way to non destructively open the many different locking systems that are in the UK today. Whether it's lock bypass, lock decoders or good old fashioned hand picking we have the tools to help today's Specialist Locksmith and members of the Security Services succeed in their goals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

823 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(823)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GJ is a great chap to do business with

GJ is a great chap to do business with, his customer focus is second to none I broke a tool last week and sent it back to him arriving Thursday and it’s been retuned to me by Tuesday.

His tools are brilliant and innovative, I can’t fault him and highly recommend him.

Thanks GJ!

7 April 2026
Rated 5 out of 5 stars

Excellent Service

Excellent customer service answered all questions quickly and supper efficient. Was kept updated when products were due to come into stock and was shipped as soon as they were available.

27 March 2026
Rated 5 out of 5 stars

Geraint at gjlocks is brilliant

Geraint at gjlocks is brilliant. This is how a company should be run. Prompt reliable service and he always goes above and beyond. I just had my epg serviced for a broken return spring and I have received back essentially a brand new epg. Thanks Geraint.

23 March 2026
Rated 5 out of 5 stars

Great service

I emailed about an out of stock item and was told it would be ready in a couple of days and to just let them know what else I wanted and it would be sorted. A couple of days later everything arrived (sooner than expected). Great communication throughout, great customer service and high quality tools!

16 March 2026

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