The ordering was easy and the products were in stock. Delivery was a bit odd as I got messages saying it was to be delivered but nothing turned up, then the next day got another message saying it woul... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just put my second order in to give me cosmetics because it’s the best scalp shampoo and conditioner I’ve used . My hair is always getting compliments since using these products . Also last time I... See more
Company replied
Just made my second order with GiveMeCosmetics and I suffer really badly with a sensitive scalp and bad migraines ( and some shampoos set my headaches off instantly after using ), so its nice to fi... See more
Company replied
Ive recently started using the pink shampoo and conditioner. After trying lots of other brands. Ive finally found the best products that actually do what they say they will ! My hair has never been be... See more
Company replied
Company details
Contact info
44 Evans Road, L24 9PB, Liverpool, United Kingdom
- info@givemecosmetics.com
- givemecosmetics.com
4.3
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mother's day gift from me to me!
Saw their advert for Mother's day special box £25 for almost £100 products and all the products looked amazing.
They've been recommended before as Cruelty free (the most important) and also SLS and paraben free. I wear hair extensions and can't use SLS.
The box arrived and it's gorgeous, so well packaged. I tried the lip liner on my hand and never known a lip liner to stay on even if smudged, this well!
I sprayed the body spray and it reminded me of the beach and ocean.
I'm not a mum but I'm a dog mom so I really think I qualified!
It was my birthday on end of march and was a lovely gift for me.
1 April 2026
Unprompted review
Reply from Givemecosmetics
Hi Zoe,
Thank you so much for leaving us a review!
We are so pleased you decided to treat yourself to the Mothers Day box, and it sounds like it was very well deserved birthday gift too. Dog mums absolutely count in our eyes 🐾
It means a lot to hear that our cruelty free approach and SLS and paraben free formulas are important to you, especially for use with hair extensions. We are so glad the products suited your needs
The lip liner staying power and that fresh beachy scent are definitely favourites for a reason!
Thank you again for taking your time to leave us a review, it's appreciated!
Give Me Cosmetics x
I love the mystery boxes
I love the mystery boxes, I ordered 4 Christmas ones, and I don’t use any other shampoo and conditioner since I first bought from here, £15, amazing prices, I actually had £5 of points aswell, but amazing quality stuff, there’s nothing i could get that i wouldn’t use, love my give me cosmetics 💄
2 April 2026
Unprompted review
Reply from Givemecosmetics
Hi Lesley,
Thank you so much for your lovely review!
We are so happy to hear how much you are enjoying our mystery boxes, and that our shampoo and conditioner have become your go to products. That truly means a lot to us!
Thank you again for your continued support, we really appreciate it!
Give Me Cosmetics x
Blown away !!!!
I saw an add on facebook. They were offering a mothers day box gift set 10 items for £25!!!. I decided to give it a try. I recieved the pink shampoo,conditioner and hair mask and honestly my hair has never felt so soft !!!!. The botanical breeze body spray and body oil smells amazing and last longer than any impulse spray i usually get. I am really impressed and i cannot wait to try more of there products it was very fast delivery as well.
29 March 2026
Unprompted review
Reply from Givemecosmetics
Hi Laura,
Thank you so much for this lovely review!
We are so happy you decided to give us a try and even happier that you loved everything in your Mothers Day box. Hearing that your hair has never felt so soft is exactly what we hope for and botanical breeze is definitely a favourite for a reason it smells amazing!
We cannot wait for you to try more of our products thank you again for your support it really does mean everything to us 💕
Give Me Cosmetics x
Love this brand
When i 1st saw the advert for give me cosmetics, I was sceptical. Im so glad I tried them!! From their shampoos and hair masks, to their skin care range, id recommend them to everyone, and all ages. Im obsessed, and I genuinely think I have all their range!! The customer service is excellent and very professional, any problems and they help you straight away. Highly recommend.
25 March 2026
Unprompted review
Reply from Givemecosmetics
Hi Joanne!
Thank you so much for such an incredible review! 💛
We completely understand the initial scepticism, so it means even more to hear that you gave us a try and ended up loving the products across both haircare and skincare. Hearing that you’re “obsessed” and have built up a full collection honestly makes our day!
It’s also fantastic to know our customer service team has been able to support you whenever needed — we always aim to be as helpful and responsive as possible.
Thank you again for your recommendation and for being such a valued supporter of the brand — it truly means the world to us ✨
Kind regards
Natasha
Shampoo and conditioner
Ive recently started using the pink shampoo and conditioner. After trying lots of other brands. Ive finally found the best products that actually do what they say they will ! My hair has never been better and I get so many compliments and people asking what I use on my hair. 100% recommend. Also quick hassle free delivery every time
30 January 2026
Unprompted review
Reply from Givemecosmetics
Hi Lia
Wow, thank you so much for this glowing review! 💖
We’re thrilled to hear that our pink shampoo and conditioner are giving your hair such amazing results — and that you’re getting compliments on it too! That’s exactly why we do what we do, to make hair care simple, effective, and enjoyable.
It’s also wonderful to hear that our delivery service is hitting the mark — hassle-free and quick is always our goal. Thank you for recommending us and for sharing your experience; it really means the world to us! ✨
We can’t wait to see what you try next from our range!
Kind regards,
Natasha
I love this brand
I love this brand, give me cosmetics. so much. Amazing value for money. I also have a fantastic hairdresser at rockabilly Dee’s hair salon. That uses fantastic products. Cudworth. Barnsley S72-8AY give me cosmetics helps keep my natural red hair/ vivid color creations. Nice and nourished. But doesn’t fade my colors. And is extremely good value for money. I love those pamper box/ mystery boxes that give me cosmetics do.
18 March 2026
Unprompted review
Reply from Givemecosmetics
Hi Kelly!
Thank you so much for this amazing review! ❤️
We’re so happy to hear how well our products are working for your hair, especially keeping your natural red and vivid colours looking fresh while still feeling nourished. That balance is so important, so it’s lovely to know we’re hitting the mark for you!
It sounds like you’ve got an incredible hairdresser too! There’s nothing better than a great salon routine paired with the right home care. And we’re thrilled you’re enjoying our pamper boxes and mystery boxes… they’re some of our favourites as well! 🎁
Thank you again for your support and for sharing your experience — it really does mean the world to us 💛
Kind regards
Natasha
Honestly I was drawn in by the scalp…
Honestly I was drawn in by the scalp soothing formula it's Poundland rubbish cheap horrible my hair is so static and dry
15 March 2026
Unprompted review
Reply from Givemecosmetics
Hi VeeH
Thank you for your feedback. We’re sorry to hear that the product didn’t meet your expectations, as this is certainly not the experience we aim to provide.
Our formulas are carefully developed and tested through professional laboratories to ensure both performance and safety. Each ingredient is specifically selected for its purpose within the formulation, including those designed to support scalp comfort and hair condition. The products also undergo stability, compatibility and safety testing before being released to market.
Hair can respond differently depending on factors such as existing hair condition, previous chemical treatments (bleach, colour, keratin etc.), water hardness, product build-up from other brands, or the amount of product used.
Many customers find the scalp-focused formula helps balance the scalp while maintaining softness when paired with the correct conditioning routine.
We do genuinely appreciate all feedback as it helps us continue improving our products. If you would like our team to help troubleshoot your routine or recommend the best products for your hair type, please feel free to reach out to us directly and we’ll be happy to assist.
Kind regards
Give Me Cosmetics
what an awful company
what an awful company! paid for next delivery and didn't receive my parcel until 5 days later, when I reached out to customer service they blamed ME, for providing an incorrect delivery address... pretty sure I know my own address, I have lived there for 9 years! Not even an offer of refunding the delivery fee. I am absolutely disgusted, and for the likes of GEMMA you need to sort your attitude out working in customer service having an attitude like your does you no favours. Only now I have left a review they have agreed to refund my delivery costs. Dont waste your time with this company
10 March 2026
Unprompted review
Reply from Givemecosmetics
Hi RaeLouise
We’re sorry to see this review and would like to clarify the situation for transparency.
Your delivery refund was actually processed at 1:26pm as a gesture of goodwill, prior to this review being posted (review posted 18 minutes ago). This was not issued as a result of the review.
In addition, the courier advised that the original delivery address provided could not be verified. The order was then redirected to a locker at your request, only the customer can redirect their parcel. When this type of change is made, the courier must pause the delivery while the shipping label details are updated, which unfortunately can cause delays that are outside of our direct control.
To clarify, we do not manually enter delivery addresses — the address details are provided at checkout and passed directly to the courier for shipping.
We always aim to assist customers as quickly as possible and are sorry that the delivery delay caused frustration. However, we do feel it’s important that the timeline and circumstances are accurately represented.
If you would still like to discuss the order further, please feel free to contact our support team again and we’ll be happy to help.
Kind regards
Natasha
Long time customer
I've been using give me cosmetics for years, way back when they only had 1 set of hair care available 😅 the skincare is the only skincare that doesn't ruin my skin, all the makeup and accessories are great quality too. Where they really shine is their customer service, it's outstanding, always had any issues resolved really quickly and effectively. I cannot recommend this company enough 100/10
25 February 2026
Unprompted review
Reply from Givemecosmetics
Hi Em!
Wow — this truly means so much to us! 💖
To have you with us from the early days when we only had one haircare set, right through to now, is incredible. Your loyalty and continued support over the years genuinely mean the world to us.
We’re so happy to hear that our skincare works so well for you, and that you love the skincare and accessories too. And your kind words about our customer service? That’s the biggest compliment we could ask for. We always aim to resolve any issues quickly and effectively, so it’s wonderful to know that’s been your experience.
Thank you for recommending us and for being part of our journey — 100/10 customers like you are the reason we do what we do! 🌿✨
Love,
The Give Me Team 💖
Gemma from customer service was fantastic
I had an issue with an order and was getting no where getting it resolved. I emailed in the end and Gemma took over my problem. She was professional and helpful throughout and resolved the problem.
19 February 2026
Unprompted review
Reply from Givemecosmetics
Hi Helen!
Thank you so much for your lovely review! 💛
We’re so pleased to hear that Gemma was able to step in and get everything resolved for you. Providing professional and helpful support is exactly what we strive for, so it’s wonderful to know she made a positive difference to your experience.
We’ll be sure to pass your kind words on to her — it will mean a lot! Thank you again for your support. 🌿✨
Give Me Cosmetics
Order a self care bundle got two…
Order a self care bundle got two conditioner should have been shampoo and conditioner contact them within 1 hour got email back to say there were sorry for miss up and sent me out shampoo and I got it next day 5 stars well done
13 February 2026
Unprompted review
Reply from Givemecosmetics
Hi Gail!
Thank you so much for your lovely review! 🌿 We’re really glad we could get that sorted quickly for you.
Mistakes can occasionally happen, but it’s great to hear that the replacement shampoo reached you the very next day and that you were happy with how it was handled. That’s exactly the level of service we aim to provide.
Thank you again for your support — it truly means the world to us! 💛
Give Me Cosmetics
Shocking customer service
I love the products , no doubt . But shall not be ordering again due to the dreadful customer service.
I ordered the wrong product, yes my fault , and immediately noticed so asked for the product to be swapped . 17.55pm I had an ai response saying, as I had just ordered this and it hadn't been fulfilled, they can forward my email to the correct dept for them to sort out .
No response. Nothing. Nada . Product shipped regardless of me cancelling the order .
72 hours response time give me customer service states .
3 days for a response ? Not good customer service .
I admit I ordered the wrong product, but I immediately cancelled the order . Therefore the product should not have been shipped . £3 deducted from my refund, plus another £3 to ship the correct product .
Sadly , we shall part ways . But seeing as customer service isn't a priority, what do U care anyway ?
**Order number 2880176**
16 February 2026
Unprompted review
Reply from Givemecosmetics
Hi Alana
Thank you for taking the time to leave your feedback. We’re sorry to read that you’re unhappy with your recent experience.
Unfortunately, no order details have been provided with this review, so we’re unable to locate your account or investigate what happened. If you could please send your order number via Trustpilot or contact our customer service team directly, we will happily look into this for you.
Our response times are stated as 24–72 hours depending on opening times, as we do not operate 24/7. While we always aim to respond as quickly as possible, especially during busy periods there may be a short wait.
We would also like to clarify that cancellation requests are not guaranteed, particularly if an order has already entered processing. Our system works quickly to dispatch orders, and once this process has begun, it may not be possible to stop shipment.
We’re more than willing to review this properly once we have your details and provide a full explanation.
Thanks!
Team Give Me
Excellent products 👏
Excellent products 👏
Great customer service,Had a faulty dry shampoo and was replaced straight away!
Came 2 days later
30 January 2026
Unprompted review
Reply from Givemecosmetics
Hi Hayley
Here’s a warm and appreciative reply you can post:
Thank you so much for your lovely review! 👏 We’re delighted to hear you’re enjoying the products and that our team could quickly sort the faulty dry shampoo for you.
We’re glad the replacement reached you so quickly too — providing helpful service and speedy resolutions is really important to us.
Your support means the world to us! 💛
Kind regards,
Team Give Me xo
The products are rubbish
The products are rubbish. I got the purple set and the conditioner made it static, the serum greasy and the hair defence sticky. Complained and got a patronising email stating to wash my hair properly. Avoid at all costs as you won’t get money back for terrible products.
12 February 2026
Unprompted review
Reply from Givemecosmetics
Hi Danielle!
Thank you for sharing your feedback. We’re sorry to hear that your experience with the Purple Set wasn’t what you expected.
Regarding the email you received, we always aim to provide helpful guidance on how hair can react differently due to texture, porosity, environment, or product layering. We sincerely apologise if you found our response patronising, we did not advise you how to wash your hair, but pass on information that may be helpful on how much product to use for varying hair types.
As stated in our Terms and Conditions, which are agreed to at the time of purchase, we’re unable to offer refunds for used or opened products unless they are damaged or faulty, rather than due to personal preference.
We appreciate your honesty, as it helps us continue to improve both our products and our communications with customers.
I hope you have a lovely day!
Team Give Me
Usually really happy with this company
Usually really happy with this company. Had the box I ordered delivered with totally different products inside. Went on to the online chat and advised to return… there is no option to exchange. I’d have to await a refund and in the meantime re order and hope the correct products come and pay delivery for this when I have no control over the wrong items being sent. Don’t need the inconvenience.. this has put me off ordering again.
12 February 2026
Unprompted review
Reply from Givemecosmetics
Hi Lisa!
Thank you for your feedback.
We’d like to clarify that our website clearly provides the option to either exchange or refund an order. If you had any difficulty selecting the correct option, the quickest way to resolve this is to contact our customer service team.
If the product purchased is out of stock, unfortunately we cannot exchange for obvious reasons.
If you haven’t already shipped the return, our team can talk you through the process step by step to ensure you get the correct products without any further issues.
Customer service is always happy to assist and guide you in these situations.
We appreciate you reaching out and hope this helps make the exchange process as smooth as possible.
I hope you have a lovely day!
The Give Me Team
This is such an amazing company
This is such an amazing company. I ordered some of the new shimmer lip oils and when I received them one of the applicators was broken so no product would come out. I contacted them by email and within seconds I had a reply. I’ve never known a company reply to a customer with an issue before so fast and when they did their customer service was amazing. It was literally maybe half an hour and they had sent a new one out. It’s things like this that makes me come back as a return customer as mistakes can be made at times but how a company deals with this makes all the difference. Not to mention their products are amazing. Highly recommend this company to anyone.
10 February 2026
Unprompted review
Reply from Givemecosmetics
Hi Michaela!
Thank you so much for your amazing review! 💖 We’re thrilled to hear that you love our shimmer lip oils and that our customer service could resolve the issue so quickly for you.
We completely agree — mistakes can happen, but it’s so important to us to make things right as quickly as possible. It means the world to us that this positive experience makes you want to come back as a return customer.
Your kind words and recommendation really mean everything to us, and we’re so happy you’re enjoying our products! 🌿✨
I hope you have a lovely day!
Team Give Me xo
Amazing brand
Bouncelab shampoo and conditioner is amazing. We got it at an event and I’d never heard of them before but it left my daughter’s hair so soft and shiny. Wish I could upload pics.
Also the girls in customer service were fab and it’s a Liverpool brand and as a fellow scouser makes us love it even more. ❤️
9 February 2026
Unprompted review
Reply from Givemecosmetics
Hi Adele!
Thank you so much for this absolutely lovely review! ❤️ We’re thrilled to hear how amazing the Bouncelab shampoo and conditioner worked on your daughter’s hair — soft and shiny is exactly what we love to hear!
It’s also wonderful to know you discovered us at an event and had such a great experience with our customer service team. And as a Liverpool brand, hearing love from a fellow Scouser really does mean the world to us 🥰
Thank you again for your support — we’re so glad you found us, and we hope you continue to enjoy our products!
Kind regards,
The Give Me Team xo
Brilliant products have used them for…
Brilliant products have used them for many years now! Always have fabulous offers, have had a few issues with products missing from packaging however has always been quickly resolved with missing items sent out with a quick delivery.. highly recommended 😊
9 February 2026
Unprompted review
Reply from Givemecosmetics
Hi Karen!
Thank you so much for your wonderful review! 😊 We’re absolutely delighted to hear that you’ve been using our products for many years and continue to enjoy them.
We really appreciate your understanding on the rare occasions something has been missing, and we’re glad our team has been able to resolve things quickly for you each time. Your recommendation truly means the world to us.
Thank you again for your continued support — we’re so grateful to have you with us! 💖
Kind regards,
The Give Me Team xo
Still waiting for my order and Give me…
Still waiting for my order and Give me cosmetics don't want to help.. if I had know they use yodel I would never have ordered..
They have £46 of my money but I have no order... if my order isn't with me by 07/02/2026 I will take this a lot further
6 February 2026
Unprompted review
Reply from Givemecosmetics
Hi Tracey
Thank you for your review. We’re really sorry to hear that you’re still waiting for your order and understand how frustrating that must be.
We haven’t been able to locate your order yet, as no order details were included with this review. We have asked for this information so we can look into it properly for you. The quickest and best way for us to help is by contacting our customer support team directly via email, where most enquiries are answered within 24 hours (excluding weekends).
Please be assured that we absolutely do want to help resolve this for you and will happily investigate the delivery with the courier as soon as we have your order details. Leaving a review doesn’t give us the information we need to take action, but emailing us will allow us to sort this much more quickly.
We look forward to hearing from you so we can get this resolved as soon as possible.
Give Me Cosmetics xo
Nice packaging for their products but…
Nice packaging for their products but that's about all. An absolute gimmick and I noticed no change in my skin at all after buying quite a lot of their products. Don't waste your money.
3 February 2026
Unprompted review
Reply from Givemecosmetics
Hi Howdy M!
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that our products didn’t meet your expectations.
We understand that everyone’s skin can react differently to different products, and sometimes it can take a little time to notice visible changes. That said, we always want our customers to feel confident and happy with their purchases, so we’re sorry that wasn’t your experience.
If you’d like, our team would be happy to offer advice on the products you’ve tried or suggest alternatives that might work better for your skin type. We truly appreciate your honesty and hope we can help make your next experience with us a positive one.
Kind Regards,
Give Me Cosmetics xo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.