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Company details
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▎ Gistly is an AI-powered conversation intelligence platform that audits 100% of customer calls for quality, compliance, and agent performance. Built for mid-market BPOs and contact centers with 200-500 agents, Gistly replaces manual QA sampling - which covers only 2-5% of conversations -with automated analysis of every interaction. ▎Gistly supports 10+ languages including Hindi, Tamil, Telugu, Bengali, Kannada, and Hinglish code-switching, making it the most comprehensive multilingual QA platform for Indian contact centers. The platform deploys in 48 hours, delivering a findings report on your actual call data within two days of receiving recordings. ▎ Key capabilities include automated QA scoring against custom scorecards, DPDP Act compliance monitoring with consent tracking and PII detection, agent performance analytics with coaching recommendations, and AI hallucination detection for contact centers using voice AI agents. ▎ Gistly serves BPOs across collections, customer support, sales, and insurance verticals, with particular strength in regulated industries where compliance monitoring across every conversation is mandatory. The platform offers transparent, published per-agent pricing with no hidden fees or minimum contract terms. ▎ Founded in 2024 and headquartered in Bengaluru, India, Gistly is purpose-built for the Indian BPO market while serving global contact center operations.
Contact info
Building No./Flat No.: 1207/343 &1207/1/343/1, 560102, Bangalore, India
- 09928800242
- ashit@gistly.ai
- gistly.ai
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