Girlings Retirement Rentals Ltd Reviews 

356
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Our experience with Girlings was appalling. They attempted to withhold an elderly tenant’s deposit to pay for what appeared to be the landlord’s refurbishment of already outdated décor. They... See more

Rated 2 out of 5 stars

I have been living In Girlings property for over a year and I certainly do not agree with the five star ratings. Our property manager is not very helpful at all. When visitors come and we are out he... See more

Company replied

Rated 1 out of 5 stars

Very sad during this Covid 19 crisis Girlings had offered help. I am key NHS worker and I temporary lost Job due to most of suspended Out patients Heart assessments. As I am in Limbo with my Furlough... See more

Company replied

Rated 1 out of 5 stars

Girlings service has gone seriously downhill since the move to Bath. Phone calls go unanswered and e-mails unresponded to. I have been trying to find out what is happening with the rent review on my p... See more

Company replied

Company details

  1. Retirement Scheme Provider
  2. also in
  3. Apartment Rental Agency
  4. Condominium Rental Agency
  5. Property Management Company
  6. Real Estate Rental Agency

Written by the company

Helping you to discover the freedom renting in retirement can bring…. Girlings is the UK’s leading retirement property letting agent, for over 25 years we have been specialising in letting age exclusive homes allowing people to continue to live independently in later life.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

356 reviews

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1.3

All reviews

(356)

1 review in the last 12 months

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Rated 5 out of 5 stars

excellent service from start to finish

excellent service from start to finish, very helpfully nothing to much trouble.

23 August 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Many thanks for your review Keith, we are so pleased you were happy with our service!

Rated 3 out of 5 stars

Helped my mum to move into a retirement…

Helped my mum to move into a retirement place which was hard but Girlings have been great and very approachable and helpful and anything I didn't understand were happy to clarify with me to pass onto my relative excellent advice and help

23 August 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Hi Claire, Thank you for your review. Happy that you found us approachable and helpful, I hope your mum is settling in well.

Rated 3 out of 5 stars

Lack of information

In the short time that we have been tenants, reaction times to one or two maintenance problems have proved to
be disappointing. Furthermore, when we considered accepting the tenancy of our 3rd floor flat, the provision of a
lift proved to be of utmost importance, Unfortunately we were not made aware of the limited use which has proved to be detrimental to our tenancy.

For future reference we suggest that your company inform future tenants of this anomaly.
Regards
Mr & Mts D Fagan

22 August 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your feedback Mr and Mrs Fagan,
The rules across most retirement developments is that lifts cannot be used for moving furniture but other than this restriction I have tried to investigate why you would not be able to use the lift in the development but to no avail? Please do feel free to get in touch with our team to clarify this issue so we can be clear to other prospective tenants in the future.
It's a shame to hear that this has hindered your experience and hope that apart from this you are settling well in your home.

Many thanks Girlings

Rated 5 out of 5 stars

Really helpful and great to work with

Really helpful and great to work with. It was a streamlined and efficient procedure which was so welcome in the circumstances. Thank you all

22 August 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your great review Ms Cornes, we are so pleased you found the process efficient. We are always happy to help - please call us if you need anything.

Rated 5 out of 5 stars

Girlings were tireless in finding me…

4Girlings were tireless in finding me the right property, finally putting up with me changing my mind over which property to take (the right decision) at the last minute.

20 August 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Many thanks for your review, we are glad you found your perfect home in the end!

Rated 4 out of 5 stars

No 16 Homecrest House Scarborough

The process of securing the property was excellent. The maintenance side needs some improvements.

16 August 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review and feedback Mr Rose

Rated 5 out of 5 stars

Just TRUST

Girlings from the very start have been totally professional. Trust is perhaps the most important part of any companies identity and Girlings has trust in bucket loads.

15 August 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Hi Mr Whatley

Many thanks for your review we are so pleased you were happy with our service!

Rated 5 out of 5 stars

Contentment in retirement.

Having previously rented with Girlings, I decided earlier this year to return to the same complex. The apartment was newly decorated, and with new carpeting throughout. The benefits are, having a Manager on site, secure entry system, lovely gardens with seating, a residents lounge which is nicely furnished and available for all to use, plus accommodation for family or other visitors to stay at a very reasonable cost, but best of all I have an assured tenancy which means I can stay indefinitely unless of course, I may need residential care. I am very content, feel safe, and would recommend.

26 July 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your fabulous review Jeanette, we are pleased that you are happy in your new home and the services available at your development.

Rated 5 out of 5 stars

Extremely helpful and knowledgeable…

Extremely helpful and knowledgeable staff who helped me through all the stages of moving to my chosen property. It couldn't have been easier.

26 July 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review Edmond, great to hear that you had an easy move. We hope you are settling in well.
Kind regards Girlings

Rated 3 out of 5 stars

Not good at repairs

Not good at repairs, I've been here 10 weeks and still waiting for a light switch to be repaired, rang maintenance on numerous occasions, they tell me they will sort it and let me know. Still waiting.
I completed all paperwork before I moved in, including standing order for rent, first month I had to ring Girlings to give them my rent, rent this month was due 9 days ago, still waiting for girlings to take.
I put in writing before I moved in, to ask if I could change lounge carpet as it is badly stained and, landlord wouldn't replace, I'm still waiting for a response.
On good points, flat is great, love it here 3 minute walk to sandy beach, very quiet, lots of social activities and friendly place to live.

26 July 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Hi Lyn
Thank you for your feedback, I've chased the departments to get back to you on the issues you have raised and I believe that the problems are now being addressed.
Glad to hear that you are enjoying the development and have settled in well.
Thanks Girlings

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Very professional staff throughout and caring approach. Could not have been more transparent with their communications. Everone involved in my dealings were efficient, friendly and informative. I highly recommend them.

20 July 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Hi Mrs Pritchard,
Many thanks for your fantastic review! I hope you are settling in well in your new home.

Kind regards Girlings

Rated 4 out of 5 stars

Overall the experience was frustrating…

Overall the experience was frustrating at times but thanks to the help of the staff at Girlings all went well.

19 July 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Hi Barry
Thank you for your review, we understand how unnecessary complex the application process can feel due to increased legislation requirements but pleased to hear that we were able to guide you through and hope you are settling in well in your new home.

Rated 4 out of 5 stars

Lovely place to live

19 July 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thanks for your review Maureen great to hear that you are enjoying your new home.

Rated 5 out of 5 stars

This is the second time I have rented a…

This is the second time I have rented a flat with Girlings and I have always and still do experience friendliness, professionalism and complete satisfaction.
I would not hesitate to recommend them to anyone I know.

19 July 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you so much for your lovely review Mrs. P Van der Merwe. Hope you are settling in well :).

Rated 5 out of 5 stars

amazing service

We could not have been happier with our dealings with Girlings. We are of course pensioners and they made everything so easy for us on the move from paying the deposit to signing the lease. The heating system was replaced for us very quickly for which we were grateful. Would recommend them to anyone. The people we dealt with at the office could not have been nicer. Brilliant.

8 July 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you so much for your review Mr. & Mrs. Smith. Hope you have settled in well into your new home!

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Any problems sorted out promptly.

28 June 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Hi Diane, thank you so much for your review. Glad we could be of help to you.

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