Giftbox Boutique Reviews 

14,290
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,971 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally beautiful packaging, the diverse and delicious product selection, and the wonderfully smooth online ordering process. Many people note that great care is put into every custom gift box, making it exceptionally simple to send memorable presents for various special occasions. Reviewers often point out that the shipping service is reliable and fast, even when sending items across different regions. However, some people mentioned issues with delivery timing, noting that parcels occasionally arrived a few days later than expected or missed specific requested dates.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items arrive promptly, look modern, and feature... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt and timely arrivals that make... See more

Order

People report positive experiences with order, highlighting the website as very easy to navigate and simple... See more

Service

Customers consistently note positive experiences with service, frequently praising prompt delivery and... See more

Quality

Reviewers express strong satisfaction regarding quality, frequently praising the beautiful modern... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Snack Attack along with the Chocolate Bundle add-on for my mum's birthday and I couldn't be happier with the service. The gift arrived right on time, which made coordinating her special... See more

Company replied

Rated 5 out of 5 stars

Giftbox Boutique put together an amazing gluten free giftbox which was well received. It brought so much joy… even the packaging around the beautifully packaged gift box was delightful to the receiver... See more

Company replied

Rated 5 out of 5 stars

Giftbox Boutique's website was easy to use and provided some nice swap-outs/upgrades for the wine, along with other packaging choices. The Giftbox was delivered promptly and the recipient loved it. We... See more

Company replied

Rated 5 out of 5 stars

The online ordering is easy to use. You can add a message, pick a card, ribbon, box and if you wish to add a beverage that option is there as well. I have used Giftbox Boutique a few times and the fee... See more

Company replied


Company details

  1. Corporate Gift Supplier
  2. Candy Store
  3. Confectionery
  4. Food Products Supplier
  5. Gift Basket Store
  6. Wine Store

Written by the company

Giftbox Boutique offer a range of gift baskets & hampers, sure to make a real impression. Our award-winning gifts are stunningly presented and delivered to their door!

Giftbox Boutique

Written by the company

Happiness Delivered
Giftbox Boutique offers modern gift baskets for all occasions. Thoughtful, affordable gifts we call everyday luxury. From our stylish packaging, to the unforgettable goodies within - we take care of every detail so you don't have to.

Great Service and Speedy Delivery!

Packed in a matte black gift box with a beautiful ribbon.

A memorable gift should start from the outside, setting the scene for all the goodness within! From the packaging and presentation, to the products inside, we believe a gift should evoke a happy-dance from your recipient.

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(14,290)

1,971 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The gift hamper was easy to order

The gift hamper was easy to order, and I hope the recipient enjoyed it. However, the delivery alerts and scheduling need improvement. I specifically selected September 4 as the delivery date for Father's Day, but the package arrived about a week earlier than requested. This affected the surprise and timing of the gift.
Since I did not personally see the delivered package, I cannot comment on the quality or presentation of the hamper itself. However, I would recommend improving delivery-date accuracy and customer notifications so that gifts arrive on the selected date.
Overall: Good ordering experience, but delivery scheduling and alerts need better reliability.

26 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi Yashwant

Thanks so much for taking the time to write us a review. We'll take responsibility for this and apologise. 100% our fault, we dispatched your gift early and missed the preferred delivery date on the order. Usually we dispatch a few days out to have the gift arrive on or just before the preferred delivery date and on this occasion we dropped the ball.
I am very sorry that this arrived early. I'm sure it was still well received.
Thanks again for your review.
Zac.

Rated 5 out of 5 stars

Great selection to choose from

Great selection to choose from, prompt service and good communication regarding the delivery of the package sent.

25 August 2026
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Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really glad you enjoyed the selection and found our service prompt and communication helpful. It’s great to know you felt well informed throughout the delivery process.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Fast, professional, and exceptional service

We were able to order a custom gift box quickly and easily. It was delivered safely and the presentation was excellent.

2 September 2026
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Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really glad you found it quick and easy to create your custom gift box. It’s wonderful to hear it arrived safely and that you were happy with the presentation.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Giftbox Boutique made sending a gift…


Giftbox Boutique made sending a gift easy and hassle free. They had a good range of products and the shipping was lightening fast!

2 September 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really glad we could make sending a gift easy and hassle free for you. It’s great to hear you enjoyed the range of products and that your gift arrived so quickly.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Fathers Day suprise

I honestly didn't think they would be able to get it packed and delivered on time for Father's Day but, somehow, they did. Box was perfect and made the day special. Awesome service

2 September 2026
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Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so glad we managed to get your gift packed and delivered in time for Father’s Day. It’s wonderful to hear the box was perfect and helped make the day a little more special.

Thank you for trusting us with your gift and for your kind words about our service. We really appreciate it.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Amazing quality items

Amazing quality items, receiver loved her gift. It was delivered with care, great communication.

29 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really pleased to hear the recipient loved her gift and that you were happy with the quality of the items. It’s also great to know the gift was delivered with care and that our communication was helpful throughout.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

The box was so beautiful and it was…

The box was so beautiful and it was delivered in time, I ordered a congratulatory box for a friend and she was so happy about it

1 September 2026
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Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so glad you loved the gift box and that it arrived in time for your friend’s special occasion. It’s wonderful to hear she was so happy with it.

Thank you for choosing Giftbox Boutique to help celebrate such a lovely moment. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Simple and easy

My customer loved it

25 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your review. We’re delighted to hear that your customer loved their gift. Knowing that we’ve helped create a positive gifting experience means so much to us.

Thank you for choosing Giftbox Boutique. We truly appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Wrapped beautifully and everything was…

Wrapped beautifully and everything was presented as expected. Great service.

1 September 2026
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Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so pleased to hear your gift was beautifully wrapped and presented just as expected. It’s wonderful to know you were happy with the service too.

Thank you for choosing Giftbox Boutique. We truly appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Beautiful gift

Beautiful gift; high quality products and beautifully presented.

1 September 2026
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Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re delighted to hear you loved the gift and were impressed with the quality of the products and beautiful presentation. We put a lot of care into every gift box, so it’s wonderful to know it was appreciated.

Thank you for choosing Giftbox Boutique. We truly appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Excellent and easy service

Excellent and easy service. The person we brought the giftbox for was very happy with the contents.

21 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re delighted to hear you found the service easy and straightforward, and even more pleased to know the recipient was so happy with their gift box. It’s always wonderful to hear that a gift has brought someone a little extra joy.

Thank you for choosing Giftbox Boutique. We truly appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Great Settlement Gifts!

Beautiful boxes carefully curated for different occasions. We purchased one for a first home buyer and it had a great mix of products, not to mention the service and delivery was super quick! Thank you for making settlement gifts easy :)

25 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear you loved the carefully curated selection and that the first home buyer gift box was a hit. We know how special those new beginnings are, so it’s lovely to hear the mix of products was just right.

We’re also so pleased you found our service and delivery quick and easy. Making settlement gifting simple and stress-free is exactly what we aim to do.
Thank you for choosing Giftbox Boutique. We truly appreciate your support.

Kind regards,
Georgia-Ellen

Rated 1 out of 5 stars

Did not arrive

I ordered with plenty of time. I requested it to be delivered on 4th September in time for Fathers day. As of today (8/9) it hasn't arrived. Tracking shows it was picked up but nothing since. I have contacted the courier company with no response.

21 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you for your review.
We are truly sorry that your gift did not arrive as requested, especially as you had placed your order well in advance and specifically selected 4 September so it would arrive in time for Father’s Day. We completely understand how disappointing and frustrating this must have been. Your tracking showed that the parcel had been collected from us, but unfortunately there were no further updates until you brought this to our attention and we contacted the courier ourselves. The parcel was eventually delivered on 9 September, which was well outside the usual delivery timeframe and, unfortunately, after Father’s Day.

We are genuinely sorry that this happened and that we let you down on such an important occasion.
We also apologise that you did not receive a response when you contacted the courier directly. We understand that placing an order in plenty of time should give you confidence that your gift will arrive when needed, and we’re very sorry that this was not your experience on this occasion.

Please accept our sincere apologies for the delay, the inconvenience and, most importantly, the disappointment this caused.
As a gesture of goodwill, we will refund the shipping cost on your order. We sincerely hope you will accept our apologies.

Warm regards,
Hine

Rated 5 out of 5 stars

Great experience every time

Have used Giftbox Boutique a few times now and can’t say enough about them, they are so easy to deal with, delivery is always on time and the boxes are so appreciated, the contents are really good and I believe are good value , overall a great experience every time

31 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review and for choosing Giftbox Boutique time and time again. It means so much to hear that you’ve had such a great experience with us each time.

We’re delighted that you love the contents of our boxes, find them great value, and that the recipients have appreciated their gifts. Knowing you can rely on us for easy service and on-time delivery is exactly what we hope for.

We truly appreciate your continued support and look forward to helping with many more gifts in the future.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

My brother received the giftbox in time…

My brother received the giftbox in time on the day of his birthday and he liked it
Everything was nice
Thanks Giftbox Boutique

25 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re delighted to hear your brother received his gift box right on time for his birthday and that he enjoyed it. We’re so pleased everything was to his liking.

Thank you for choosing Giftbox Boutique. We truly appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Great Service for a Gift Box for Loved Ones

Easy to navigate website. I made up my own box of goodies for my parents 65th Wedding Anniversary. It arrived in a very timely manner and the team communicated well with me. Excellent service. Thanks so much!

24 August 2026
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Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear you enjoyed creating your own gift box for such a special occasion. A 65th wedding anniversary is an incredible milestone, and we’re so pleased we could help you put together something meaningful for your parents.

It’s also lovely to hear that you found our website easy to navigate and were happy with the communication and delivery. Thank you for choosing Giftbox Boutique to be part of such a special celebration.

Kind regards,
Georgia-Ellen

Rated 4 out of 5 stars

The ease with which I could show that I…

The ease with which I could show that I cared for the gift receivers

24 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re delighted to hear that Giftbox Boutique made it easy for you to show your care and thoughtfulness through a special gift. We love being able to help make those meaningful moments a little easier and more personal.

Thank you for choosing Giftbox Boutique. We truly appreciate your support.

Kind regards,
Georgia-Ellen

Rated 4 out of 5 stars

The gift itself was great with lovely…

The gift itself was great with lovely packaging.
I ordered the gift online on 24 August & requested that it be delivered on 4 September (just before Father’s Day).
The gift was delivered on 26 August.
Why I haven’t given 5 stars is because I would have liked the gift to have been delivered on the date I requested.

24 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you for your review.
We’re pleased to hear that you loved the gift itself and the beautiful packaging.
We sincerely apologise that your gift was sent too early and arrived on 26 August instead of closer to your requested delivery date of 4 September. We completely understand your disappointment, especially as this was intended for Father’s Day.
While the date selected at checkout is a preferred delivery date, we should have timed the dispatch more appropriately to ensure the gift arrived closer to the date you requested. We’re sorry we didn’t get this right on this occasion.

We truly appreciate you taking the time to share your review and apologise again for the inconvenience.

Warm regards,
Hine

Rated 5 out of 5 stars

Yum quality products...best giftboxes

Yum quality products, great selection of giftboxes, easy to order and prompt delivery....best gift boxes I've found!

31 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really glad you enjoyed the quality of the products and found the selection of gift boxes easy to choose from. It’s great to hear ordering was simple and your gift arrived promptly.

And thank you for saying we’re the best gift boxes you’ve found — that really means a lot to us.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

A great experience

I used this company as I have had issues before sending from the uk to New Zealand so I decided to use a Nz company. The box that has been delivered is fabulous my friend loves it. It is well packaged and full of goodies! I’m so happy I will use the company again. Thank you

31 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really glad you decided to give us a try, especially after having trouble sending gifts from the UK to New Zealand in the past. It’s great to hear your friend loved the box and that everything arrived safely and well packaged.

We’d love to have you shop with us again. Thanks so much for choosing Giftbox Boutique.

Kind regards,
Georgia-Ellen

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