Taurus Logistics Ltd Reviews 252

We shipped a large boat and trailer from Canada to Australia (via Europe).
There was a prolonged (5month) hold-up enroute that was not the fault of Taurus. Nevertheless the staff did everything they could to keep us informed, arrange for photos and answer all concerns we had. We cannot speak highly enough of the professionalism and willingness to do everything in their power to get the load safely delivered.

Very responsive. Effective pricing. You can see that customers interest is at the best of their hearts.

Prompt knowledgeable service
Staff member was great - very easy to talk with and always got back to me with answers and information when asked.

Very prompt replies when sourcing quote information. Additional information supplied in regards to Insurance and process once car was to arrive in NZ

Taurus made a difficult process very easy. Thanks to Richard and his staff for all the help. Would use them again for sure.

Taurus Logistics provided excellent service from start to finish. Communication was clear, updates were timely, and every step of the export process was handled professionally. Nathaly was especially helpful and ensured everything went smoothly. I’m very satisfied and highly recommend their service.

Date of experience: 07 April 2026

Fantastic service
Great communication. Top people.

I would like to sincerely thank Barbara Redway and Nathaly Espinoza from Taurus Logistics for their outstanding service. From the very beginning, their communication was clear, timely, and highly professional, which made the entire process smooth and stress-free.

They demonstrated excellent customer service by being responsive, supportive, and attentive to every detail. What truly stood out was their willingness to guide and assist at every step, ensuring everything was handled efficiently.

Their pricing was also very fair and transparent, which gave us great confidence in choosing Taurus Logistics. It’s rare to find a team that combines professionalism, reliability, and genuine care for their customers.

I highly recommend Barbara and Nathaly to anyone looking for dependable logistics support.

Thank you, Taurus, and your team for your exceptional service!

Well I think Taurus Logistics is fantastic. They went above and beyond to help us. We had no idea what we were doing and they helped step by step.

Very professional and knowledgeable, very helpful and easy to understand

Whether it was Barbara in NZ or Sugandi in Melbourne, the Taurus staff were amazing. They kept me informed the whole way. Barbara came up with a solution when the ship my car was booked on decided to bypass NZ and Sugandi understood the issues I was having with my bank having just moved back to Australia.
I highly recommend Taurus.

Great communication and always responded to all questions quickly. Great team Thankyou

Had a great experience using Taurus. The team was most helpful and walking me through the process. Fees were reasonable and all arrived on time and intact. I would use Taurus again without question. Thanks to all.

Used Taurus Logistics NZ to ship my CRX from NZ to Australia and couldn't be happier. Barbara Redway was extremely helpful, assuring, and incredibly responsive throughout the entire process. She made what could have been a stressful experience feel very smooth. If I ever need to import a car again, I’ll definitely be using them. Highly recommended!

It was great dealing with Barbra who helped me out.
There was a lot of paperwork but she explained things very easily.

Sugandi was great and answered all my questions with prompt answers

EDITED AFTER RESPONSE.
you were not in contact with us a few times a day. Josh had to escalate to you Richard and HE called you! Our feedback in 100% accurate no need to explain more.

Review: Poor communication, currency and unprofessional conduct
Rating: ⭐

While our experience with Taurus Logistics started well in NZ, it deteriorated completely once the boat reached Australia.

The main issues:

Zero Proactive Communication: Once the boat landed, it was total radio silence. We had to constantly chase the Australian team for every single update. They either didn't understand the Australian customs process or simply didn't care to follow up.

Pricing & "Extra costs ": Check your line breakdowns carefully. We were also quoted in NZD but charged in AUD, Hmmmm Other reviews suggest this is a recurring pattern.

Unprofessional Conduct: We were accidentally CC'd into an internal email where our move manager (Sugandi) described us as "not easy to deal with" to the port. This was incredibly unprofessional given we were simply trying to get the information they failed to provide.

Contrast: We moved our furniture and our dog through Crown Relocations at the same time; they were professional, respectful, and proactive—the exact opposite of our experience here.

Recommendation: Look elsewhere! Or be prepared to do all the follow-up work yourself.

Barbara Redway

In New Zealand, Taurus’s communication was generally good. For most of my queries, I received swift responses. However, there were several issues that left me dissatisfied. The dates for dropping the car at the port were changed multiple times, which resulted in me having to pay daily storage charges for almost a week. In addition, the quote I received in New Zealand was not complete, as some items were missing from the original list.

My experience with Taurus in Australia was more disappointing. Communication did not meet expectations, and I was required to pay additional charges for items that were not included in the original quote. Although Taurus arranged for the car to be dropped at the garage, no one informed me about the car’s arrival. After waiting four days without any update, I had to contact Taurus myself to find out where my car was. Overall, it took approximately seven weeks for my car to be transported from Auckland to Sydney, which was longer than expected.

Very professional outfit. Communication was very prompt and any change to shipping schedule notified to us immediately. Importunately the companies they worked with in overseas ports were equally efficient.
Our overlanding trip with 2 vehicles to Europe and Africa was made so stress free I would have no hesitation on using them again.