Gielly Green Reviews 118

I get my extensions & cut with Ava & colour with Shona - they are the absolute best. Both so talented and lovely & fun to be around 💘

I would highly recommend both Tara and Laura. They are both lovely and excellent at what they do. They take the time to find out what you want and execute it exactly as you wish. Five stars for both!

I have never left a review in my life, but I feel compelled to after this experience because of the lasting impact it has had on my hair and how upset it has made me.

I visited Gielly Green in December as a one-off appointment while my usual hairdresser was away over Christmas. My appointment was with stylist Ondine, for which I paid £204. I simply wanted a trim. I was very clear with my stylist that I have naturally fine hair and had worked hard to build up thickness and length, so I specifically asked her not to go very short and my main aim is to make my hair look thicker not thinner. I am very low maintenance and not fussy, only real goal is not to thin my hair.
She repeatedly told me I didn’t have bad hair I just needed to trust her and she knew what my hair needed. I trusted her. I shouldn’t have.

I left with hair that was completely unbalanced, heavy at the top, but very thin, wispy and sparse through the lengths and ends. It looked like the weight and density had been deliberately removed from the bottom half of my hair. I have clear photographic evidence showing the difference before and after.

I gave explicit instructions that were ignored and came out with the opposite of what I asked for. When you pay premium prices at a high-end salon, you expect to be listened to or leave with a better haircut. What she did looks awful and so thin.

I subsequently had my hair assessed by my hairdresser at Trevor Sorbie, who was visibly surprised that anyone would use thinning shears on hair that was already fine.She said it was a very bad cut for my hair. I have been working on making my hair appear thicker for a very long time and all that work has gone after one cut and I have to start again. She encouraged me to make a complaint. I decided to do so and unfortunately the response is very disappointing.

When I did complain, the salon showed no interest in my experience or the damage caused. Their entire response focused on the fact that I hadn’t complained within their two-week window. using a technicality to avoid taking any responsibility, rather than actually engaging with my feedback. I would strongly caution anyone, particularly those with fine hair, before booking here.

Had a pre booked appointment with Alejandra at the four seasons branch. My requirements were clear and I had my price set out by the store in advance of my appointment. Alejandra kept me there all day for a colour and cut that usually takes 3 hours elsewhere. I realised that alongside the receptionist she was waiting for the store to be empty to try to get me to pay over £700. When I refused the receptionist became aggressive and demanded I pay. I refused and reminded both of them what my price was I agreed to when booking the appointment. My treatment had not changed. Observing Alejandra watched as the receptionist tried to haggle to down to £600, I refused and paid the amount I agreed at booking the appointment which was £430. I left there late in the evening, a rediculous amount of time to cut and colour anyone’s hair. Somethings not quite right with this salon and the strategic thinking on ripping people off.

A wonderful welcome and relaxed atmosphere. Jade, the colour queen, as always, produced exactly the result I wanted. She is knowledgeable, professional and a magician as are all the team at Gielly Green.

I go once a month with Lupe, she does an amazing job with colour, highlights, blow dry and everything! She's been doing my hair for almost two years now, her service is truly exceptional and she's a wonderful person. I highly recommend Lupe and Gielly Green!

I had a manicure and pedicure at Gielly Green in Marylebone with Kelly. I was seeing a lady at another salon in Central London and she had retired and it was quite challenging trying to find another person who would provide the same top-tier nail treatments. I was recommended to go to this salon and basically, Kelly did not fail me. She was so through and precise in her work and I would honestly recommend her to anyone who wants a meticulous manicure and pedicure. Thank you Kelly. 5 stars to you!

I have followed my Lee Radley for 35 years. This makes him the most important man in my life after my husband. He is so friendly and always gives me honest advice about what style will work best with my hair. I always receive many compliments and always look forward to my next appointment.

I always have a fantastic experience at Geilly Green. Laurent , my Hairdresser, is Amazing!!He is talented and I feel like a new person when I leave the salon.Outstanding service by Laurent . Thank you !!!

Best salon in London! Poppy does my colour and it is always amazing, everyone comments on it and Beryl cuts it, always immaculately. The staff are all friendly, lovely hair-washing experience too. An all-round luxury salon, highly recommend.

The wonderful Vaishali has been doing my brows/lash colour & shape for years. She works her magic every time & I always leave the salon feeling fabulous. She is also kind as well as being extremely talented.

Flavia at Gielly Green is an absolute star! She saved my hair color from a disaster in LA (a root touch-up that turned my hair completely black) and transformed it into the most beautiful, natural-looking balayage. I will definitely be coming back—she’s not only incredibly talented but also such a lovely person!

I have been going to Gielly Green and having my hair cut by Joseph for years. It is always a pleasure - the staff are friendly, the salon is clean bright and stylish and Joseph is an amazing hair dresser. I have never had a bad haircut!

carl is an amazing colourist
love the way he does my hair
trust him totally with my hair
always get great comments about my colour

💯AMAZING !!
I’ve been searching for years for a colourist that could meet my expectations give me that signature look .. and at last I’ve met him ! .. thank you CARL DAWSON AT GILLY GREEEN
I’m totally thrilled with my hair colour . Carls enthusiasm PASSION FOR HAIR . His warm professional approach made me feel at ease the moment I sat in his chair and excited for the outcome ! It has exceeded my expectations ! I LOVE IT 😍 highly recommended from me

Please avoid this salon. They are incompetent and will ruin your hair.

Visited Gielly Green today for highlights with Jade. After having had a few disappointing visits to other salons that previously coloured my hair, I was delighted at the precision of highlights and the shade of blonde that she blended in with my natural colour. I will definitely return and make it my salon to go! Jade took so much care to listen to my needs and I was impressed by Shy (not sure spelling of name), who was so honest with his recommendations that I knew I was in good hands instantly.

ABSOLUTE RUBBISH, and they keep deleting my reviews!! Still no refund!!! Paid for a full head permanent color and got only the roots, they are now dodging responsibility. Absolutely let despicable. Avoid KARL / CARL

I had my haircut by Ella Lee a few weeks ago, and I can confidently say she is an incredible hairstylist. From the moment I arrived, she took the time to carefully go through all the reference photos I brought in, really listening to what I was looking for. She didn’t rush the process at all — she was thoughtful, kind, and completely professional.

The initial cut was fantastic — beautifully done and blown out to perfection. It looked great for days. After I washed it at home, I realized I wanted a few more layers and a bit more shaping. I called the salon, and the front desk was super efficient in getting me booked back in quickly.

When I saw Ella again, she was just as warm and patient. She carefully walked me through every step of the adjustments, ensuring I felt confident and happy with the changes. She truly took her time, and I never felt rushed.

I’ve lived in Central London for over five years and have tried countless high-end salons in this city. Many of those visits left me disappointed — from uneven layers to a fringe cut far too short. Finding Ella feels like a real gift. I’ve finally found my go-to hairdresser, and I couldn’t be happier.

Thank you so much, Ella!

I love my hair but the frizz was driving me nuts and i’d tried everything! After watching an interview with Ondine I booked an appointment for Hyrolox. It’s a game changer for me. i’ve been able to keep my natural wave, my hair feels soft, looks shiny and there’s no frizz. Worth every penny. Thank you Ondine.