Really really lovely company, Nick from customer service was so helpful. Had a glitch with my app and Nick was able to help. The constant update during the process of sorting my account was very ad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great app for booking flights quickly and easily. Smooth interface, clear pricing, and reliable service. Highly recommend Vuelo for hassle-free travel planning!
Company replied
This company not only gives families/people opportunities to travel. They are real people behind the back ground who will go out of there way to sort any issues out for you. Gene and nick really are l... See more
Company replied
I had a really smooth experience using the Vuelo app to book our summer trip. The whole process was quick, intuitive, and easy to navigate. I especially liked how simple it was to compare options an... See more
Company replied
Company details
Written by the company
Travel with financial flexibility with Vuelo. Spread the cost over interest free instalments.
Contact info
222 Regent Street, W1B 5TR, London, United Kingdom
- +44 20 4587 9437
- support@getvuelo.com
- getvuelo.com
4.6
Excellent
462 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vuelo
Thank you so much for the great feedback 💜. We’re really glad you’re enjoying the app and finding it useful. We appreciate you choosing Vuelo and being part of our journey ✈️
Made my bookings easier
Made my bookings easier, cheaper and affordable . .great for credit score as long as you pay it
22 December 2025
Unprompted review
Reply from Vuelo
Thanks for sharing your experience 💜. We’re so happy to hear Vuelo made your bookings easier and more affordable. Managing travel while spreading the cost can make a big difference, and we’re glad it’s working well for you ✈️
It makes booking trips so easy and…
It makes booking trips so easy and removes procrastination
29 December 2025
Unprompted review
Reply from Vuelo
Thank you so much for the lovely feedback. We’re really happy to hear that Vuelo made booking trips easier for you and helped take the pressure off planning. That is exactly what we aim to do ✈️
We truly appreciate you taking the time to leave a review and we hope to be part of many more trips for you in the future. If you ever need help, we’re always here 💜
Easy to sign up and navigate the…
Easy to sign up and navigate the process of booking flights. Everything clear at time of booking and afterwards to see booking and payment plan. Highly recommend.
29 December 2025
Unprompted review
Reply from Vuelo
Thank you so much for the lovely feedback. We’re really glad you found the sign up and booking process clear and easy to follow, especially being able to see everything from booking through to your payment plan. That’s exactly what we aim for. Thanks again for the recommendation ✈️💜
Really easy booking experience
Really easy booking experience, great app. Was able to get a nicer hotel for my stay without the stress of paying massive amounts of money right away.
29 December 2025
Unprompted review
Reply from Vuelo
Thanks a lot for sharing your experience. We’re so happy to hear that Vuelo made booking stress free and helped you secure a hotel without the pressure of paying everything up front. That’s what we’re here for. Enjoy your stay and thanks for choosing Vuelo 💜✈️
So easy to book
So easy to use, after loosing my father in law and having a hard year, we really needed a holiday, Vuelo made this happen, Mexico here we come!!!
27 December 2025
Unprompted review
Reply from Vuelo
We’re really touched to hear how Vuelo was able to help during such a difficult year for you. We’re so glad we could play a small part in making that well deserved holiday happen.
Wishing you a beautiful time in Mexico and many happy memories ahead ✈️💜
Reply from Vuelo
Thank you so much for the lovely review. We’re really happy to hear Vuelo came in handy for you and that you found it easy to use. That’s exactly what we aim for ✈️
We truly appreciate you taking the time to share this and hope we can help with many more trips ahead 💜
I was at first confused with the…
I was at first confused with the process, then after reading all the information and terms, then I realised it was absolutely fine
27 December 2025
Unprompted review
Reply from Vuelo
Thank you for sharing your experience. We’re really glad to hear that once everything was clear, the process felt smooth and straightforward. That’s exactly what we aim for ✈️ Thanks so much for choosing Vuelo, and we hope your next booking is even easier 💜
Very straighforward booking experince.
25 December 2025
Unprompted review
Reply from Vuelo
Thank you for the lovely feedback. We’re really happy to hear you found the booking process straightforward. Making travel simple and stress free is exactly what we aim for. Thanks for choosing Vuelo 💜✈️
Reply from Vuelo
Thanks so much for your kind words. We’re glad you found the app quick and easy to use. That’s exactly the experience we want our customers to have. Wishing you many smooth trips ahead ✈️💜
If you love travelling and you don’t…
If you love travelling and you don’t use Vuelo, then you have been missing a lot.
Vuelo is the way to go when it comes to to travelling. It’s is simple to use and it is very convenient and flexible.
Now I can explore the world with little or no worries.
24 December 2025
Unprompted review
Reply from Vuelo
Wow thank you for such an amazing review. We love hearing how Vuelo helps make travelling easier and more flexible. Exploring the world with less worry is what it’s all about. Enjoy every adventure ✈️💜
The app is so easy to use
The app is so easy to use, very seamless transactions and easy to manage payments. Highly recommend
23 December 2025
Unprompted review
Reply from Vuelo
Thank you for the recommendation. We’re so glad you’re enjoying how easy the app is to use and manage payments. Your support means a lot to us and we’re happy to be part of your travel plans 💜✈️
Very easy to use and efficient!
24 December 2025
Unprompted review
Reply from Vuelo
Thanks so much for the lovely feedback! We’re really glad you’re finding Vuelo easy and efficient to use.
That’s exactly what we aim for ✨
The best to use on every travel journey…
The best to use on every travel journey I have to make.
23 December 2025
Unprompted review
Reply from Vuelo
Thanks so much for the lovely words — we’re really glad Vuelo fits so naturally into your travel plans.
Wishing you many smooth and stress-free journeys ahead 💜
The easiness to transact with the app…
The easiness to transact with the app is awesome. Handy easy steps well layed out that the whole process was just a walk in the park-good job!
23 December 2025
Unprompted review
Reply from Vuelo
This made our day — thank you!
We’re happy to hear the app feels simple and intuitive, that’s exactly what we aim for.
Enjoy your next trip and thanks for choosing Vuelo 💜
Reliable and Easy
Reliable and Easy
A go-to app for all expenses regarding holidays
It takes away my worry as per finances when I am pressed for one and need the holiday well deserved.
23 December 2025
Unprompted review
Reply from Vuelo
Thank you for sharing this — we love hearing how Vuelo helps take the pressure off when planning a well-deserved break 🌴
Really appreciate your trust 💜
The best card I've ever had
The best card I've ever had, I have 4children it's been impossible to travel now I'm able to book hollidays very effortlessly I love it it's helping me alot
22 December 2025
Unprompted review
Reply from Vuelo
Thank you so much for this heartfelt review 💜
We’re really glad Vuelo is helping make travel possible and easier for you and your family — that’s exactly why we built it ✨
Vuelo: Smooth Booking and Great Value
I had a fantastic experience using Vuelo to book my flights and hotel to Dubai. The platform was easy to use, the options were well-priced, and everything was clearly laid out, which made planning the trip stress-free. I especially appreciated how smoothly the booking process went from start to finish, with no hidden surprises. All confirmations came through promptly, and I felt confident that everything was well organised. I’d definitely use Vuelo again for future trips and would recommend it to anyone looking for a seamless travel booking experience.
22 December 2025
Unprompted review
Reply from Vuelo
Thank you so much for the lovely feedback. We’re really happy to hear that booking your flights and hotel to Dubai was smooth and stress free ✈️💜 It means a lot to know the app helped make planning easier and more transparent. We truly appreciate the recommendation and look forward to supporting your future trips.
We seen this advertised we signed up…
We seen this advertised we signed up got approved tried to use the funds for a holiday glitched on the app. Taken the money, true to reach out numerous times to see what the issue is customer service is shocking. To then wake up today to 14 pending payments of £89.97… 14 payments do not leave your bank attached to this company if verification is broken they use a known data seller for you to upload photo identification and face. Stay clear do not give them any personal details.
15 December 2025
Unprompted review
Reply from Vuelo
Thanks for sharing your feedback — we’ve reviewed your account carefully.
To clarify a key point: no payments have been taken, scheduled, or pending on your behalf.
Your application was not approved, which means it is not possible for Vuelo to collect funds or set up instalments, as no agreement was activated.
Regarding verification, identity checks are a standard regulatory requirement for all FCA-regulated credit providers and are carried out securely to protect customers and prevent misuse. No payments can be made unless verification is successfully completed and an account is fully approved.
We understand frustrations can arise when an application doesn’t progress, but the statements in this review about pending payments and money being taken are not accurate and don’t reflect how our system works.
If you’d like us to look into your case again or clarify anything directly, our support team is always happy to help.
Mostly great
Mostly great very easy to use and navigate app but lots of glitches when booking with Airbnb which is such a shame with that being such a large platform… however this wouldn’t stop me using when booking with other companies
16 December 2025
Unprompted review
Reply from Vuelo
Thank you for the kind review. We’re really happy to hear you found the app easy to use and navigate. We appreciate the honest feedback and are always working to make the booking experience even smoother. Thanks for choosing Vuelo ✈️💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.