My experience with Joseph at Travel Times was brilliant. Can’t fault it! He was helpful with finding fare bookings that suited my schedule. His service was excellent and seamless, he was polite and pa... See more
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Please do not deal with this company - they are thieving fraudsters that have a complex scam set up. I have made a report to Action Fraud and my bank about them and their intermediate account that ta... See more
Sarah was really helpful in stressful situation resulting a missed flight. She was very patient and explained all my options. She took her time and did not keep me waiting on the phone. She called... See more
Company replied
I have had several travel agents in the years, but I am pleased with the professionalism, and customer service I received from Joseph. His patience in assisting me step by step to any queries I had, p... See more
Company replied
Company details
Written by the company
Travel made simple and affordable with Get Trip UK! We're a trusted travel agency (ATOL-protected and IATA-certified) that offers amazing flight deals and tour arrangements. Our goal? Great prices for everyone. We want travel to be accessible, so you can find the perfect flights and tours that fit your budget and schedule. Loyal customers are our priority. We work hard to understand your travel needs and ensure you get the flights and experiences you desire. Book your dream trip today with Get Trip UK!
Contact info
Suite No.5, The Old Dispensary, 30 Romford Rd, E15 4BZ, London, United Kingdom
- 0203 900 3242
- adam@gettrip.co.uk
- gettrip.co.uk
3.7
Average
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I was in an emergency and there was no…
I was in an emergency and there was no flight available, They were so supportive and provided me a ticket with 1 stop to South Africa. I really appreciate their customer service and highly recommend Get Trip.
8 December 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
We're delighted to hear that we could assist you during your emergency. Providing support and finding a suitable solution is our top priority. Thank you for your kind words and recommendation. Safe travels to South Africa!
Best Regards,
Get Trip
I have had several travel agents in the…
I have had several travel agents in the years, but I am pleased with the professionalism, and customer service I received from Joseph. His patience in assisting me step by step to any queries I had, put my mind at rest. Travelling is always really stressful for me and having Joseph help me navigate through my itinerary put my mind at ease. Thanks Joseph. Will definitely be going back to them in the future and will recommend both my family and friends to purchase tickets through him. Cheers Joseph.
7 December 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your kind words and positive feedback! We're delighted to hear that Joseph provided you with exceptional service and made your travel experience smoother. We appreciate your trust and look forward to assisting you in the future. Feel free to recommend us to your family and friends—we'd be more than happy to help.
Safe travels!
Get Trip
Best customer service support ever
I would like to say a huge thanks to Maria from flight reservation for her incredible performance and best customer service support ever. Maria was so polite, so helpful, she went far and beyond to assist me with my query. She is a truly dedicated professional and made my experience very positive. Many thanks to Maria.
7 December 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your kind words! We're delighted to hear about your positive experience with Maria from our flight reservation team. We'll be sure to pass along your appreciation to her. If you have any more questions or need further assistance, feel free to reach out. Safe travels!
Best regards,
Get Trip
Maria is the best one ever very helpful Maria…
Maria is the best one ever very helpful ❤️
6 December 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that we could be of assistance. If you have any more questions or need further help, feel free to reach out. 😊"
Best Regards,
Get Trip
Michael provided great customer…
Michael provided great customer service, he was very friendly and listened and understood my requirements. Would go to him for any travelling needs in the future.
29 November 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that Michael provided you with excellent customer service. We appreciate your feedback and look forward to assisting you with any future travel needs. Safe travels!
Best Regards,
Get Trip
Im very happy with your staff Eva
Im very happy with your staff Eva , becouse try solve my problem for travel.
4 December 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your kind words! We're thrilled to hear that Eva was able to assist you with your travel-related issue. If you have any more questions or need further assistance, feel free to reach out. Safe travels!
Best regards,
Get Trip
I got good customer service from John
I got good customer service from John. He was very helpful while planning my recent trip.
Kind regards
Sunita
10 November 2023
Unprompted review
Reply from Get Trip UK
Dear Sunita,
Thank you so much for your kind words! we are delighted to hear that John provided excellent customer service and was helpful in planning your recent trip. We appreciate your feedback and look forward to serving you again in the future.
Kind Regards,
Get Trip
I have been in touch with Maria about…
I have been in touch with Maria about my trip , Maria was absolutely great , she was very helpful and polite
29 November 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your kind words! we are delighted to hear that your experience with Maria was positive. We strive to provide excellent service, and it's always rewarding to receive such positive feedback. If you have any more questions or need further assistance with your trip, feel free to reach out. Safe travels!
Best Regards,
Get Trip
Ticket issue
Sarah was extremely helpful and understanding when we had an issue with our tickets, her customer service was excellent, she rang me back twice to help with the issue and rectified the problem for us, I highly recommend Sarah to help with any issues you have.
1 December 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for taking the time to share your positive experience with Sarah. We're delighted to hear that she provided excellent customer service and went above and beyond to resolve the ticket issue. We appreciate your recommendation and look forward to serving you again in the future.
Best regards,
Get Trip
Appreciation.
Hello,I really had a good experience with Maria one of your staff of Get Trip.she went extra mile to make sure I got my ticket booked yesterday and also gave me discount.
I can’t wait to need your services again.
Thanks,
Oreagba Olushola
30 November 2023
Unprompted review
Reply from Get Trip UK
Dear Oreagba Olushola,
Thank you for your kind words! We're delighted to hear about your positive experience with Maria. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Get Trip
Reply from Get Trip UK
Dear Customer,
Thank you for your kind words! We're delighted to hear that Eva provided helpful and fast assistance. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback!
Best Regards,
Get Trip
I had a great and wonderful experience…
I had a great and wonderful experience with your company and a staff named EVA. She gave me quick response and and all was done within 2hours of my request. Hope to do more business with your company soon.
28 November 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your kind words! We're thrilled to hear about your positive experience with our company and especially with Eva. It's our goal to provide excellent service, and we look forward to serving you again in the future. If you have any further needs or inquiries, feel free to reach out.
Best regards,
Get Trip
It was pleasure to have a consultation…
It was pleasure to have a consultation free from Eva. Very responsive. No one does it better than Eva. I will always recommend you to people's.
29 November 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with Eva. If you ever need assistance again or have friends looking for similar services, we're here and ready to help. Appreciate your recommendation!
Best Regards,
Get Trip
Get trip are a rip off company who…
Get trip are a rip off company who trade as any airline you want I booked a some flights to Portugal and to confirm the flights I called them as they were showing themselves as tap airways they then said the full price had not been paid and said £190 had to be paid which I did then I thought to call tap back but on the correct number who said there was nothing extra to pay so beware
27 November 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you may have experienced.
To assist you promptly, could you please provide us with your booking details by emailing us at info@gettrip.co.uk? Your cooperation is highly valued, and we are committed to investigating and resolving this issue promptly.
We take customer feedback seriously and appreciate the opportunity to address any concerns you may have.
Best regards,
Get Trip
Thank you very much jhoseph for your…
Thank you very much jhoseph for your help When I buy my ticket ,
wandeful person very responsible And polite .
14 November 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
You're very welcome! It was our pleasure to assist you with your ticket purchase. We are glad to hear that you found the process smooth and appreciate our assistance. If you have any more questions or need further help in the future, feel free to reach out.
Safe travels!
Get Trip
Michael was lovely and very helpful
Michael was lovely and very helpful. Thank you
25 November 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
You're welcome! We're delighted to hear that Michael could assist you. If you have any more questions or need further assistance, feel free to reach out. Have a great day!
Best Regards,
Get Trip
A* Customer Satisfaction
Eva was quick, responsive & extremely professional in the handling of my booking & seating requests. The original booking agent Joseph was also at the same high level. The overall service provided was perfect. They understand the needs of the customer.
16 November 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your kind words! We're delighted to hear that Eva and Joseph provided you with quick, responsive, and professional service. It's great to know that they understood and met your booking and seating requests perfectly. We appreciate your feedback and look forward to serving you again in the future.
Best Regards,
Get Trip
Eva was really helpful very efficient…
Eva was really helpful very efficient and nice. Its was an amazing experience talking to her
23 November 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your kind words! We're delighted to hear that Eva provided excellent assistance. If you have any more questions or need further help, feel free to reach out.
Best Regards,
Get Trip
Thank you for everything Joseph
Thank you for everything Joseph
You were amazing, very polite and professional.
I was a bit insecure about the whole ting but he reassured me all the way
Once again thank you and all the best in your future
22 November 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your kind words! We are thrilled to hear that you found the experience reassuring and professional. It was our pleasure to assist you. Wishing you all the best in your future endeavors!
Warm regards,
Get Trip
My experience with Joseph
My experience with Joseph at Travel Times was brilliant. Can’t fault it! He was helpful with finding fare bookings that suited my schedule. His service was excellent and seamless, he was polite and patient. He also offered to assist if we needed any help with our trip. Definitely recommend using them to book flights! 😁
31 October 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that your experience with Joseph at Get Trip was brilliant. It's fantastic to know that he provided excellent and seamless service, helping you find fare bookings that suited your schedule. We appreciate your recommendation and look forward to assisting you with future travel plans.
Best Regards,
Get Trip
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