First time user & how straightforward it was! Downloaded the app & then we met Matt. Found each other very easily & had a great ride. Thoroughly recommend. Black cabs are small businesses - owner/op... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a medical emergency and had to get to a specific hospital to sort it. We needed a large vehicle with a separate area so Gett was the obvious answer. Only drawback was the time it took to get to... See more
Company replied
A great taxi driver Piotr very helpful and friendly he even phoned me to find out exactly where we were waiting …. He didn’t mind taking my mobility scooter on board he put it on and took it off at ou... See more
Company replied
Outgoing journey:- Easy to book. Confirmed beforehand. Turned up on time. Got us to our destination as planned. Return journey:- As above, easily contactable as was ready a little earlier than... See more
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Company details
About Gett UK
Written by the company
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Contact info
London, Edinburgh, Coventry, Glasgow, Reading, Bournemouth, Manchester..., United Kingdom
- customercare.uk@gett.com
- gett.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt and reliable service.
2 March 2026
Reply from Gett UK
Dear Lucy,
Thank you for the kind review.
I am delighted to hear that you experienced such prompt and reliable service with us. Providing a dependable way to travel across the city is exactly what we strive for.
We hope to welcome you back on board soon.
Best regards,
John Mc
Gett UK
Lovely trip across town
I have always tried to support the black cabs so this app just makes it so much easier and convient.
Lovely drivers always up for a nice chat makes my journey really lovely.
2 March 2026
Reply from Gett UK
Dear Carole,
Thank you so much for your loyal support of the Black Cab trade.
It is wonderful to hear that the app has made it even easier and more convenient for you to get around. Our professional drivers really do enjoy the social side of the job, and I am so glad their friendly chats have made your journeys so pleasant.
We look forward to welcoming you back on board for another lovely journey soon.
Best regards,
John Mc
Gett UK
Reply from Gett UK
Dear "Customer",
Thank you for the fantastic review.
We are so pleased to hear that you experienced a faultless service with us. Providing a reliable, high-quality journey is our top priority, and it’s wonderful to know you’ll be choosing Gett again for your next visit to the city.
We look forward to welcoming you back on board soon.
Best regards,
John Mc
Gett UK
Reply from Gett UK
Dear Bianca,
Thank you for taking the time to share your feedback.
I am delighted to hear that your driver was both polite and helpful. Providing a professional and courteous service is a cornerstone of the Black Cab trade, and I’m so glad our driver hit the mark for you.
We look forward to seeing you back on board soon!
Best regards,
John Mc
Gett UK
Its great to use an app for the taxis…
Its great to use an app for the taxis but the price is expensive
26 February 2026
Reply from Gett UK
Dear kdoore42@gmail.com,
Thank you for the kind words about our app. We are pleased it makes booking easier for you. While we recognise that black cab fares can be higher than other options, this ensures you are always travelling with an expert, licensed driver in a world-class vehicle. We appreciate your honest feedback and look forward to your next journey.
Kind regards,
Daniel G
Gett UK
Reply from Gett UK
Dear Cate,
Thank you for the feedback.
I am so pleased to hear that you find Gett to be such a reliable choice for your city travels. Punctuality and reliability are at the core of what we do, and it is great to know our professional drivers are delivering that peace of mind for you.
We hope to welcome you back on board again soon.
Best regards,
John Mc
Gett UK
Gett app for Black Taxis
Easy to use app picked up within 2 minutes and also had a call from the driver to say let us know where he was.
Excellent service all around!!
21 February 2026
Reply from Gett UK
Dear Ian,
Thank you so much for the fantastic feedback.
It’s great to hear that your experience with the app was so seamless. A pickup within just two minutes is exactly what we aim for, and it's great to know the driver went the extra mile by calling to coordinate with you. That kind of proactive service is what makes the Black Cab experience so reliable.
We look forward to welcoming you back on board soon for another excellent journey.
Best regards,
John Mc
Gett UK
Reply from Gett UK
Dear Derek,
Thank you for taking the time to leave such a positive review.
I am delighted to hear that you experienced good service and that your driver was both friendly and on time. We aim to provide a consistently professional and welcoming experience for all our passengers, and it’s great to know we met your expectations.
We look forward to seeing you on board again soon!
Best regards,
John Mc
Gett UK
Excellent service
23 February 2026
Reply from Gett UK
Dear Yahya,
Thank you so much for the five-star review.
We are thrilled to hear that you had an excellent service experience with us. Providing a professional and high-quality experience is exactly what we aim for on every journey.
We look forward to welcoming you back on board soon.
Best regards,
John Mc
Gett UK
Reply from Gett UK
Dear Aysha,
Thank you for your feedback.
I am sorry to hear that the fare for your journey was more expensive than anticipated. To clarify, Black Taxi charges are not set by Gett, they are regulated by a local authority-mandated meter. This meter calculates the fare based on both the trip distance and the time taken.
While metered fares can sometimes be higher than fixed-rate alternatives, they reflect the professional expertise of our drivers and the premium service standards we provide. We hope the quality and reliability of your journey made the difference.
We look forward to welcoming you back on board soon.
Best regards,
John Mc
Gett UK
Best for Reading
Great ride hailing app, no uber in reading so black cabs work well, using the bus lanes they get you there on time
19 February 2026
Reply from Gett UK
Dear Johnny,
Thank you for the fantastic feedback.
I am so pleased to hear that Gett is your go-to ride-hailing app in Reading. We’re glad we can provide a reliable way for you to get around, especially when other options might be limited.
Black Taxi drivers take great pride in their punctuality and expertise, using their knowledge of the local area to ensure you reach your destination on time. It’s wonderful to know we’re hitting the mark for you.
We look forward to seeing you back on board for another smooth trip soon!
Best regards,
John Mc
Gett UK
Taxi service is fast and timely.
19 February 2026
Reply from Gett UK
Dear Jack
Thank you for the kind review.
I am delighted to hear that you found our taxi service to be fast and timely. Getting our passengers to their destinations promptly is a top priority.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
Helpful and polite drivers
Helpful and polite drivers. Very fair price.
Made a time-pressured visit to London a delight.
15 February 2026
Reply from Gett UK
Dear CM,
Thank you so much for your kind words.
I am delighted to hear that our professional drivers helped make your "time-pressured" visit to London a delight. We know how stressful navigating the city can be when you’re in a rush, so providing a helpful, polite, and efficient service is always our top priority.
It is also great to know that you felt the pricing was very fair. We aim to combine the premium standards of the Black Cab trade with modern value and convenience.
We look forward to welcoming you back on board for your next trip to the city.
Best regards,
John Mc
Gett UK
Great offering but Taxis are not always…
Great offering but Taxis are not always available or take longer than those driving on the streets. Sometimes it has been quicker to flat a taxi on the road than to wait for the Gett Taxi
16 February 2026
Reply from Gett UK
Dear Imran,
Thank you for taking the time to share your feedback with us.
I can certainly understand your perspective that sometimes flagging a passing cab can feel quicker when one is right in front of you.
In Central London, we aim for an average arrival time of 4 minutes, so I am sorry if this hasn't been your experience lately. While our drivers do their absolute best to reach you quickly, external factors such as heavy traffic, rush hours, or inclement weather can affect arrival times.
The main benefit of using the Gett app is the peace of mind that comes with a confirmed booking, live tracking, and the convenience of a cashless journey. We are constantly working to increase driver availability across the city to ensure our wait times remain as competitive as possible.
We hope to see you back on board soon for a smooth, efficient trip.
Best regards,
John Mc
Gett UK
Dog friendly taxi.
Taxi arrived quickly friendly driver who was happy to take my dog as well.
13 February 2026
Reply from Gett UK
Dear Linda,
Thank you for the fantastic review.
I am so glad to hear that your taxi arrived so quickly and that your driver was both friendly and accommodating. We know how important it is for many of our passengers to be able to travel with their four-legged friends, so I’m really pleased your driver was happy to help.
We look forward to welcoming you (and your dog!) back on board soon.
Best regards,
John Mc
Gett UK
Driver was so helpful
The driver was fantastic I wish I had his name my mother had, had a fall and I had a 3 year old in a buggy he was so helpful im beyond grateful
14 February 2026
Reply from Gett UK
Dear Zoe,
Thank you so much for sharingyour feedback with us.
I am so sorry to hear about your mother’s fall. That sounds like a very stressful situation to be in, especially with a three-year-old in tow. It is truly heartening to know that your driver, “Mark”, went above and beyond to be helpful and supportive.
Professionalism and genuine care for our passengers are at the heart of the Black Cab trade, and I am glad Mark provided that extra bit of help when you needed it most.
We wish your mother a very speedy recovery.
Best regards,
John Mc
Gett UK
The driver was on time and the trip was…
The driver was on time and the trip was safe.
12 February 2026
Reply from Gett UK
Dear Natalia,
Thank you for your feedback.
I am delighted to hear that your driver arrived on time and that you felt safe throughout your journey. Our professional drivers are committed to providing a safe and punctual service for every passenger, and I'm glad we met your expectations.
We look forward to seeing you back on board in the near future.
Best regards,
John Mc
Gett UK
First time to use the app
First time to use the app, the taxi driver was quick and efficient, especially I had incorrect info for picking us up.
12 February 2026
Reply from Gett UK
Dear Angela,
Thank you so much for your kind feedback.
I am so pleased to hear that your first time using the app was such a success. It is great to know that your driver was quick and efficient, especially in handling the pickup details. Our professional drivers take great pride in their flexibility and their ability to navigate the city smoothly, even when plans need to be adjusted.
We look forward to welcoming you back on board soon.
Best regards,
John Mc
Gett UK
Reply from Gett UK
Dear Mr R Mantle,
Thank you for the feedback.
I am delighted to hear that you’ve had a positive experience and that our drivers are always on time. Providing reliable, punctual service is what we strive for on every journey.
We look forward to seeing you on board again soon.
Best regards,
John Mc
Gett UK
Fantastic service and the driver!!
Fantastic service and the driver!!! However the Gett up needs updating as I’m trying to change my debit card details on there and it keeps saying that the payment has not come through.
12 February 2026
Reply from Gett UK
Dear Mr G Davies,
Thank you so much for the fantastic feedback.
I’m thrilled to hear you were so impressed with the service and your driver. I'll be sure to share your kind words.
I am very sorry to hear you're having trouble updating your debit card details. This can sometimes happen if there is an issue with bank authentication (3D Secure). I have asked one of the team to reach you, or alternatively, our UK-based Customer Experience team is directly available through the 24/7 app chat.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
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