taking 79 eur for no reason and said its was subscription.. i didnt know nothing about this.. zero informacion nothing terrible be carefully
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I have been using Sorted for over 5 years, it was great initially, but now there are old limits and old rules since 2024. The software is not up to date with latest tax law and I have to double check... See more
It does everything I want as a Freelancer and is well worth the €20 per month that I pay for the pro-plan. It even makes doing my personal tax return way easier each year (as the form is in Englis... See more
Company replied
Setting up as a freelancer in Germany is complicated. Sorted makes it really easy to automate everything and file all the necessary reports. As someone with only intermediate German, I find this incre... See more
Company details
Written by the company
Bereite deine Steuern mit Zuversicht vor. Steuerformulare als Selbstständiger einfach vorbereiten und beim Finanzamt einreichen mit On-Demand-Hilfe zertifizierter Steuerberater
Contact info
Germany
- getsorted.de
3.2
Average
399 reviews
Hasn’t replied to negative reviews
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Mariana Corona has been extremely…
Mariana Corona has been extremely helpful, she has resolved all my issues just in a couple of hours, and her response speed was extremely fast!
23 November 2023
Unprompted review
Reply from Sorted
Dear Valikhan,
Thank you for taking the time to share your positive experience with Mariana. We're thrilled to hear that she was extremely helpful in resolving all your issues within just a couple of hours.
Thank you once again for being an active and valued Sorted user.
Regards,
Sorted team
I am deeply disappointed and frustrated…
I am deeply disappointed and frustrated with the quality of customer support I've received. After patiently waiting over a week for a response, my initial inquiries were met with incorrect answers. My ticket was then passed around between various agents, never properly addressed, and ultimately closed without resolution.
Moreover, I diligently followed all the instructions provided by your team, only to discover they led me to a paid service. This is particularly disheartening as I had already paid for tax advice and am well aware of my responsibilities. My specific request was regarding the application of this knowledge within your platform, a query that remains unanswered.
Your recent inquiry about my satisfaction with your service feels like a mockery, especially after I provided additional details as requested, only to be told my issue was 'resolved'. This experience has been thoroughly unsatisfactory and falls far below the standard of customer care I expected.
15 November 2023
Unprompted review
Reply from Sorted
Dear Customer,
Thank you for sharing your recent experience, and I want to extend my sincere apologies for the challenges you've encountered. Your feedback is crucial to our improvement efforts, and I'm truly sorry for any frustration you've experienced.
I understand your concerns about the application of tax knowledge within our platform, and I want to assure you that we take this matter seriously. Your detailed feedback about our responses and your diligent efforts to follow instructions are appreciated.
We tried to use the Trustpilot feature to request further information from you, however, you did not reply. I would like to express our commitment to resolving your concerns and ensuring your experience with us is satisfactory.
Please feel free to reach out directly to our support team with any additional details or questions you may have. We value your input and are dedicated to addressing your specific needs.
Thank you for your understanding, and we look forward to the opportunity to assist you further.
Best regards,
Sorted Team
A complete disaster: tax report submission is broken.
A complete disaster.
Their system to send tax reports is broken.
Last Friday, October 30th, was the deadline to submit with Sorted my Income Tax Return report.
I was told by support I could do it until midnight.
I tried several times between 22:00 and 00:00.
Their system fails and my report is not sent.
The site tells me to either try again or contact support.
It didn't work Friday, Saturday and Sunday.
Today, Monday October 2nd, it still doesn't work.
Support does not answer me after I wrote them five mails.
As result, I am now late two days to send my tax reports to Finanzmant because of this.
I could get fined because of this.
Sorted simply does not do what it's supposed to do.
Horrible experience, and I don't even know if I'll be able to send my reports today.
2 October 2023
Unprompted review
Reply from Sorted
Dear Flavio,
Our team wishes wants to extend sincere apologies for the difficulties you've faced while using our platform for your tax report submission. We understand the frustration and inconvenience this situation has caused you.
As we communicated to you privately, we regret to inform you that the specific circumstances surrounding your Income tax return (Einkommensteuererklärung) 2022 submission are beyond the capabilities of our platform. We recognize the disappointment this may have caused, especially considering that you were able to successfully submit other required tax reports successfully.
While we are unable to provide a technical solution for your specific situation, we have reached out to you to see if we can help or reach a resolution. We also take your feedback seriously and appreciate your understanding throughout this process. Your experience highlights an area where we can improve our communication and better manage user expectations. To address this, we are actively working on providing clearer guidelines to help users identify situations where Sorted may not be suitable for their specific needs.
Once again, we apologize for any frustration you may have experienced, and we are dedicated to enhancing our services and communication based on your valuable input.
Regards,
Sorted team
Mariana Corona gets ⭐️⭐️⭐️⭐️⭐️
Your associate Mariana Corona was so excellent! Not only did she respond to me within 30 minutes of my inquiry email, but she was able to handle the problem, give me a status report, and made me feel confident in my ongoing experience with sorted.
It’s great to know we can rely on the service, but if we also need assistance there is someone who we can reach, and that they genuinely want to help us. I know with this type of customer service I will be an ongoing supporter of this brand! Thank you for your assistance, and please give her a raise.
15 August 2023
Unprompted review
Reply from Sorted
Hello,
Thank you so much for your review! We're thrilled to hear about your positive experience with Mariana Corona. It's wonderful to know that she was able to swiftly address your inquiry.
Your kind words are a true testament to the level of service we strive to provide, and we're glad to have you as a valued supporter of Sorted. We'll make sure to pass on your appreciation to Mariana and acknowledge her efforts.
Thank you once again for your support and feedback!
Best,
Team Sorted.
Used to be great, now its unuseable, cancelling my subscription this month.
They sold the company to Deel.com who then removed the Steuerberater/Accountant support, leaving the platform unuseable because I can't file my gewerbesteuer without them, and most of the other staff aren't there anymore. Deel is an american company which forces you to tell them your passport number and phone number, which are 100% irrelevant and no other related service asks for. They send irritating messages every time you log in asking for reviews, I replied saying please stop asking all the time, they refused, so here's my 1 star review. I'm cancelling my subscription this month and using Accountable instead.
4 July 2023
Unprompted review
Reply from Sorted
Hello,
Thank you for taking the time to provide us with such a detailed review. Your feedback is extremely valuable to us. We apologize for the inconvenience you experienced with the recent changes. Deel.com is in the process of integrating Sorted features into its platform, aiming to make all of the Sorted features available on Deel. At Deel.com, we have introduced a tax advice section to assist you with submitting your Gewerbesteuer to the tax office. Our tax consultants are available to provide the necessary support and guidance in this process. We understand the importance of this service for our users and have taken steps to ensure that you have the assistance you need to fulfil your tax obligations.
We also understand your concerns regarding the collection of personal information. Different companies may have different policies in place, and as part of Deel's platform requirements, we are obligated to collect certain information from all our users. This is because such users will probably get hired by companies worldwide through Deel, so we need to verify their identities carefully. However, your feedback on this matter is highly valuable to us, and we are actively working to minimize the information required during the sign-up process, especially for Sorted users who solely join Deel for tax advice requests.
We have also reached out to you privately to address your feedback in more detail.
Thank you.
Team Sorted
Reply from Sorted
Hi,
Thank you for your positive review! We're glad to hear that our tool has been easy to use and offering good support and documentation.
Best,
Team Sorted.
Here's to the pop-up
I actually love the service. But I hate the pop-up asking for a TrustPilot review that keeps on popping up even though I already wrote a review.
3 July 2023
Unprompted review
Reply from Sorted
Hi Aleksandra,
Thank you for your feedback and for sharing your positive experience with our service. We apologize for the inconvenience caused by the persistent TrustPilot review pop-up. Your satisfaction is important to us, and we are committed to improving your experience with Sorted.
Best,
Team Sorted
The best thing ever happened to…
The best thing ever happened to freelancers.
1 July 2023
Unprompted review
Reply from Sorted
Hi Elad,
Thank you so much for your fantastic review! We're thrilled to hear that Sorted has been the best thing to happen to freelancers like yourself.
Best,
Team Sorted.
Really great service and support
Really great service and support. It helps me feel a lot more comfortable and at ease with all my finances. Love that I can link it to my bank account so I don't forget to add any income or expenses. Only drawback is that there is no mobile availability. I don't need an app, but I can't access my invoices/information on mobile device at all.
1 July 2023
Unprompted review
Reply from Sorted
Hi,
Thank you for the great feedback! We're glad to hear that our service has provided you with comfort and ease in managing your finances.
While we currently don't have mobile availability, we appreciate your suggestion and will consider it for future enhancements.
Best,
Team sorted.
Reply from Sorted
Hello,
Thank you for your kind words! We're thrilled to hear that you're finding Sorted very useful.
Best,
The Sorted team
It is a great tool
It is a great tool! It saves a lot of my time doing my tax declarations.
There is a few cases where it could be improved, but in general I cannot complain about it!
23 June 2023
Unprompted review
Reply from Sorted
Hi Alexandre,
Thank you for your great review! We're delighted to hear that our tool has been a time-saver for your tax declarations. We appreciate your feedback, and we'll continue working to make improvements and provide an even better experience.
Best,
Team Sorted
Sorted provided me with a super easy…
Sorted provided me with a super easy way to get my first Umsatzsteuervoranmeldung done. This was so transparent and clear, you guys are doing a fantastic job!
12 June 2023
Unprompted review
Reply from Sorted
Hello Anna,
Thank you so much for your amazing 5-star review! We're thrilled to hear that Sorted made your first Umsatzsteuervoranmeldung a breeze. We strive to provide a platform that is easy to use. Your kind words and recognition mean a lot to us.
Best,
Team Sorted.
Very helpful
Very helpful! Great service for expats, I did my freelancer registration with them.
7 June 2023
Unprompted review
Reply from Sorted
Hello Selin,
We wanted to take a moment to express our sincere gratitude for the fantastic review you recently left for us. Your feedback means a lot to the entire team here at Sorted.
useful and straightforward
Easy to comprehend and follow, even for a non-business savvy person like myself
1 June 2023
Unprompted review
Reply from Sorted
Helo Angel,
Thank you for your kind words! We are glad that you found our product straightforward and easy to understand. Our goal is to make your tax reporting easier and more efficient for everyone.
We appreciate your feedback and look forward to hearing about your continued success.
Best,
Team Sorted.
I am using the free version and am…
I am using the free version and am finding it super easy to use and takes all the stress out of tax obligations in a foreign country. Thanks so much Sorted!
26 May 2023
Unprompted review
Reply from Sorted
Hi,
Thanks for the 5-star review! We're thrilled to hear that you're finding Sorted easy to use and that it's helping you with your taxes. We appreciate your support!
Best,
Team Sorted
Easy to use
Easy to use, easy uploading files and a good way to manage your invoices.
21 May 2023
Unprompted review
Reply from Sorted
Hello Sandra,
Thank you for the positive review! We're glad our product is meeting your expectations and needs of managing invoices!
Best,
Team sorted.
I am using the free version
I am using the free version, super happy how easy to use is and thankful that I can actually organise all my recipes in such a easy way (what btw should be like that)
16 May 2023
Unprompted review
Reply from Sorted
Hello,
Thanks for the 5-star review! We're thrilled to hear that you're finding Sorted easy to use and that it's helping you organize your recipes.
We are committed to providing our users with the best possible experience, and we will continue to work hard to ensure that our product meets your expectations.
Best,
Team sorted.
Good and affordable to cover the basics
I've stopped using Sorted after 3 years. It was really helpful to begin with. It's affordable and it does the job. But it no longer meets my needs.
Some new features, like checking for double-entries of expenses could be really helpful.
Recently some things are broken (the ability to export data) and missing (easy access to tax advisor).
But human support is still there and they are friendly and get you what you need.
10 May 2023
Unprompted review
Reply from Sorted
Hello Jonathan,
Thank you for taking the time to provide feedback on our product. We apologize that Sorted no longer meets your needs, and we appreciate your thoughts on new features that could be added.
We're glad to hear that you found our tax advisors helpful. We'd like to let you know that our tax advice service is still available, now on a different platform called Deel. Our team of experienced advisors is still available to provide you with high-quality tax advice.
We're also sorry to hear that you've experienced some issues with our export feature. We're happy to report that this issue has been resolved and that the feature is now working smoothly. Additionally, we appreciate your suggestion about double-entry expense checking. This is a feature that is very important to you and we will pass it on to the development team.
Again, we appreciate your feedback and thank you for your three years of using Sorted.
Best,
Team Sorted.
I use it to organize all my taxes…
I use it to organize all my taxes stuff. Super convenient!
1 January 2023
Unprompted review
Reply from Sorted
Hello,
Thank you so much for taking the time to write such a great review!
We are thrilled to hear that you are impressed with our product and finding it convenient. Our team works hard to create a quality product and it's always great to hear our efforts pay off.
Best,
Team Sorted
It's been more than 2 months…
It's been more than 2 months (1/3/2023-5/5/2023) that I can't issue my invoices in a regular way! No more than 2 items can be listed on the same invoice page which results to inconvenient multiple page invoices for no reason!! I keep contacting them every month about it and the answer is always abstract saying that the issue will be resolved sometime during the year as they are occupied with other stuff before they get to fix this!!
1 March 2023
Unprompted review
Reply from Sorted
Hello,
I am so sorry to hear about the inconvenience you've experienced with our invoice system. I can understand how frustrating it must be to have to issue multiple page invoices. We value your time and appreciate your patience as we work to resolve this issue.
Our team is actively looking into a solution that will allow you to issue invoices with more than two items per page. While we are working diligently to resolve this issue as soon as possible.
In the meantime, please don't hesitate to reach out to our customer support team if you have any further questions or concerns. We're here to help and committed to providing you with the best possible support.
Thank you for your understanding.
Best regards,
Team Sorted.
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