I had been struggling with an issue for several days with the support, but Alice completely turned things around. Her patience, dedication, and professionalism were truly exceptional. She went throu... See more
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Company details
- Software Company
- Business to Business Service
- Email Service Provider
- Online Marketing Agency
- Web designer
Written by the company
GetResponse is the email, automation, and AI platform that helps you grow your business across the channels you own - like email, SMS, landing pages, and popups. From solo founders to scaling ecommerce brands, we make it easier to launch campaigns, drive revenue, and keep customers coming back – all in one affordable, scalable platform. No send limits. No rented reach. Just owned growth that scales.
Contact info
United States
- social@getresponse.com
- getresponse.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 1 week
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User-Friendly Platform with Helpful Support
I used GetResponse to create a landing page. The interface was easy and intuitive to work with, even without advanced technical skills. Building the page was straightforward, though there is some room for improvement when it comes to editing and repositioning images on the landing page. Moreover, my experience with their live chat support was great —the agents were very helpful and responsive, answering all my questions promptly. Overall, GetResponse was a positive experience for me.
The great support solved my issue…
The great support solved my issue immediately.
They respond very quickly
They respond very quickly, and are helpfull!
Problem Solved, Thanks to Alice!…
I had been struggling with an issue for several days with the support, but Alice completely turned things around. Her patience, dedication, and professionalism were truly exceptional. She went through everything with care and commitment, and thanks to her, the problem is fully resolved.
It’s so rare and inspiring to meet someone so committed to what they do. She gave her best at every step, and it really shows. Thank you, Alice—you made the experience outstanding!
Awesome service
Friendly, fast and professional service by Adam, thank you!
The agent I chatted with was very…helpful
The agent I chatted with was very helpful and gave me the information I needed. Complete with short videos showing me what I needed to do.
Very responsive and dedicated
Great experience and very productive. Problem solved. Alice patiently walked me through each step.
The deed is done. The domain, jradice.com, is
ACTIVE and CONFIRMED on GetResponse.
Thanks, for your help and going the extra mile.
The entire GetResponse support team has been great in this three and a half week process, trying to figure out the solution.
I'm especially grateful for the three way conference call, Godaddy on the phone, GetResponse live on chat and me on the phone with Godaddy and on the chat with GetResponse.
And of course, me using email to send DNS records to Godaddy from GetResponse.
Absolutely my first. But, it got the job done.
Thank you everyone at GetResponse for being patient with me as we continued to seek a solution.
John Radice
PS. Please pass this along to whomever you think should know how pleased and grateful I am to each member of the GetResponse support team for their patience while trying to come to a resolve for the past three and a half weeks.
jradice.com is finally ACTIVE and CONFIRMED on GetResponse.
Thanks, everyone.
The best technical support I've ever seen
Getresponse's technical support is by far the best I've ever seen. They respond in less than a minute with human answers, i.e., “non-superficial” answers, unlike some technical support teams. If you have any problems, they will do everything they can to help you quickly and humanely. They are really good.
Fast and on point. Every time.
GetResponse support are always there, fast, and on point. Thank you.
Excellent support and professional service
I had a very pleasant experience with the support team. They were responsive, helpful, and took the time to clearly explain everything I needed. The communication was smooth and professional, and my questions were resolved quickly.
Customer Service can always be counted on
Customer Service is wonderful. Replies to my questions always courteous and patient. Recently Andrew did a quick video to show me how to resolve an issue which was so helpful.
Very kind and fast resolve
This platform is very important for my…
This platform is very important for my business, and I got a solution very quickly. Alicia and the GetResponse team are the best.
Great customer support
Great customer support - quick, efficient, friendly, at all hours of the day (and night)
Alice was very knowledgeable
Alice was very knowledgeable. I would highly recommend her. The AI chat was also much more helpful than I expected.
quick and accurate
Issue with message delivery statistics
I felt relieved when Monika informed me that there is an issue with message delivery. That’s understandable, and at least now I’m aware that this is the reason why I was seeing the delivery count as zero and thought the messages were not sent. Thank you, Monika, for the clarification.
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