Polar Star Reviews 130

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The brand has been very successful in our store; there's no Christmas without Polar Star socks. Our customers love the material, comfort, and design. Definitely a brand to keep :-)

Company replied

Rated 5 out of 5 stars

Polar Star founder Nicholas Queueche reached out in October with his brand of fantastic socks. Excellent communication, clear website with the speedy delivery made everything so easy. Polar Star for... See more

Company replied

Rated 3 out of 5 stars

My order (# PS8338) has got lost for more than 15 days (as evidenced by the tracking system where the last update dates back 19 December). The only way to contact the shop is via email. I have alrea... See more

Company replied

Rated 5 out of 5 stars

Your socks are the only ones I wear, being like art on my feet, comfortable, and I prefer cotton over wool. Because last material does cause animal suffering

Company replied

Company details

  1. Clothing Store

Written by the company

Polar Star is a brand for mountain lovers. We make socks to live your winter with great class. We produce responsibly in Europe with natural cotton


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

A bit disappointed

I ordered a few pairs and am a bit disappointed. The embroidery is of poorer quality than shown on the photos. With a simple pattern like the "Magnus" socks, it is ok. But with complex pattern like the "Ada" socks, the patterns are thin. I would give 3,5 Trustpilot stars if possible.

23 December 2023
Unprompted review
Rated 1 out of 5 stars

Careful of polarstar products

Careful of polarstar products, horrible interaction with their customer service on brand new item.

Bought brand new kythera, hooked it up to air, leak out of the nozzle. Disassembled it, re-lubed everything, still a leak. Call customer support, told to look for defects, find 2, big scratch on inside of cylinder and some kind of warping on the inner-nozzle. Two week turnaround for RMA and they want to make sure that it’s their defect…and I’d pay for repairs if they deem it wasn’t their fault. Not gonna stick around and find out on that.

27 April 2023
Unprompted review
Rated 5 out of 5 stars

i love these socks!

really awesome company, and the socks are so warm and comfortable! perfect for cozy days around the house, or out hiking in the cold!

1 January 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love these socks

Absolutely love these socks, they are great quality, so thick and soft and I have loved wearing them in front of the fire now it’s cold out. I have not yet wore them to hike in but I have no doubt they’ll be perfect. I love the designs. Thankyou so much Polar Star 💛

16 December 2022
Unprompted review
Rated 5 out of 5 stars

Amazing cozy socks

Amazing cozy socks, great pattern, perfect for winter (and as a christmaspresrbt for family and friends!).

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Super cosy stylish socks :)

Polar Star founder Nicholas Queueche reached out in October with his brand of fantastic socks. Excellent communication, clear website with the speedy delivery made everything so easy.
Polar Star for me is the only brand of socks to buy :) Full respect to the hard work and effort of Nicholas Queueche, and thankyou for such a great product.

26 October 2022
Unprompted review
Polar Star logo

Reply from Polar Star

That's a nice review 😍
I appreciate that you like the socks and that you like my work !!
Glad the socks are selling well in your store
Let's keep it that way 💪🏼

Rated 5 out of 5 stars

comfortable and cozy

Best socks, I ever had. Very comfortable and cozy! Perfect for me because they are warm but I don't get to hot feet in them. And I got really fast email response when I had a question.

2 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and socks

The socks are great, and exactly as expected. I had a small error in my order (sometimes it happens), but the customer service I received was so good, that I am still happy to give a 5 star review. Thank you, Nicolas!

26 October 2022
Unprompted review
Rated 5 out of 5 stars

An excellent experience

An excellent experience. When a small problem arose, Nicolas dealt with it immediately and efficiently. I would highly recommend this company.

19 October 2022
Unprompted review
Rated 5 out of 5 stars

5 star, 5 pairs of socks.High 5.

My five pair of socks arrived in a decent delivery time. The socks themselves are good quality and more importantly fitted perfectly. I had issues with another company selling the same style of socks which in no way fitted me, but not the case with Polar Star. Well worth my 5 stars.

18 October 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look