Mulberry Reviews 808

they got back to me relatively quickly and I got my funds within 2 weeks so I'd say that's pretty good and I would recommend using this service!

My Lg washer was making a loud noise. I contacted Mulberry and the next day they gave me name of the repair service company. To my service I had a repair company out a few days later. He said the repairs would have been too expensive so mulberry just authorized payment for a new washer the next day. No haggling or anything. I had the new washer on order the next day. Now I am just waiting for delivery. This was all done in less than a week.

I had an excellent experience with Mulberry. Ashlie was very helpful, I felt genuinely supported and I am very grateful.

Thank you so much

Amazing experience

At first it was hard to post a claim because the website was not working but the rep was responsive and filed for me. After that it was a smooth process

I'll just paste the email I sent Mulberry after they handled our insurance claim perfectly: "I wanted to send one last email and state how utterly blown away we are that this process was relatively painless and that you honored the warranty so fully. My wife and I have too many experiences where we end up fighting for the services for which we had paid. I was getting all armored up (psychologically) to defend our purchase with Mulberry, and then I got your email basically saying "a check is on the way." It was a surprise and huge relief. My wife and I have already told well over a dozen people about our positive experience with Mulberry, including me describing the experience in a large staff meeting. I certainly hope that your excellent customer service can continue to meet this standard, and that word of mouth pays off for your business. We will certainly look for the Mulberry warranty when making future purchases."

Competence and compassion!!!! This is so rare these days. I'm blown away. Couldn't be better.

I’ve been using your products for several years now, and I’m very satisfied—especially with how smooth and clear the warranty process has been.

I like the idea of the service and I’ve used it successfully once but the second time I needed it was not very timely and I ultimately decided not to go through with the claim just for the headache of it. I would like to be able to cover more types of items like my smartphone for example.

I never received any good communication about what was going on with my claim, and also how it would be resolved. I’m deeply unsatisfied especially since I payed MULTIPLE times for the Mullberry protection plan and then I didn’t receive anything until a year later.

Response was received within the 3-5 business day window, and the process was hassle free.

First time I ever out insurance on a product and I am so glad I did. We dealt with fire residue from LA fires and ruined a rug and they were so amazing taking care of me. 10/10.

Yeah these insurance are a joke! Not worth it....you have to navigate through Ai crap. Bring back actual good ol american customer service. I would not purchase again. They just take your money and run. I wish I would have seen these reviews before I purchased.

Mulberry provides what they promise! I get Mulberry protection on all of the glassware I order, because I am clumsy and it covers accidental breakages (which I desperately need). I have made a claim on several of my policies by Mulberry, and have received the appropriate amount of money back every time. This is NOT a scam. Mulberry works, and I would absolutely recommend.

Was reimbursed after wear and tear. Totally worth it

Completely irritated. I got a quick response after submitting my original request in my castlery sofa (which I had only just completed making a 6 month payment plan on so overall disappointed in castlery products and wouldn’t recommend). Another quick response after submitting additional information they needed so I was pleased.i was told I only have to wait another 2-5 business days for them to review my case fully. It’s been exactly 20 business days. I’ve followed up three times since and they’ve completely went no contact on me. How is that?? As if they suddenly aren’t receiving my emails. Absolutely horrific experience and a total waste of money on my already pricey purchase! Absolutely do not deal with mulberry!

OH GOD THE MULBERRY PRODUCT & PROTECTION, IS SO PERFECT.

I bought a sectional from Castlery and did insurance through Mulberry. I recently filed a claim and all they say they cannot help with it although in the agreement it says they cover pet damage. I felt like i was treated as if i was lying to them. I would never work with them again. A total disappointment!!!

Final resolution: Proof that good customer service, empathy and effort can turn an entire situation around. As you can see, in the beginning I completely felt like I was being scammed and ignored. And while I still feel I shouldn’t have had to reach out so many times to receive a response, the fact that multiple people reached out to resolve my claim and get my feedback completely changed my mind. I will now give Mulberry another chance.

The Director of operations, Kristian, personally called me to get my feedback and actively make improvements to improve their service for future customers and experiences.

Update: After sending an email asking for a supervisor and expressing that it was beginning to feel like a scam, all of my previous emails and phone calls were returned and my claim approved. Now I wait another 7-10 business days to see if it is fully processed and the reimbursement issued as promised. I do appreciate they plan to honor the warranty product and service I paid for, but it is extremely frustrating to have to all but harass them day in and day out in order to receive a response. So while I still would never purchase their product again, if the claim is paid as promised, that’s all I can ask for at the end of the day.

DO NOT waste your time or money. If I could give a zero, I would. I have never had an issue filing a claim with a warranty company and this experience and lack of response is why so many people think warranty companies are scams. I have filed my claim with ALL pertinent information they required. After contacting them over 10 times, the only response I received was to tell me I didn’t provide any information and that I had 7 days to do so or they would close my claim. I provided it yet again, and of course zero response. They offer NO option to contact anyone. Only an automated chat that simply says someone will reach out. And they never do.