Mulberry Reviews 808

Amazing service! I submitted a claim and within a week, It was resolved.

no problems, quick responses & even followed up. thank you!

I have had to do two claims with mulberry, and I would not choose any other company if I have the option! My first claim was just over a year after my purchase, my husband broke the item and within 5 days I was approved and reimbursed. After taking a few photos and submitting the form it was an easy experience. Then less than a week later my husband broke the item he purchased as The Replacements and we followed another claim which took three days which was even more amazing. The process was easy, they are prompt about processing and very fast to email you back if you have any questions. I would definitely choose Mulberry for all of my warranty needs if I had the option.

My brand new Castlery Mori white couch and wooden tables were totally soaked/damaged when a pipe burst in my condo ceiling- this was obviously an accident and Mulberry did not cover a single thing. I sent various photos showing the damage to the wood, and the stains on the cushions. In the policy it states "Accidental Damage Criteria
• The protection plan is intended to cover damage resulting from a single, sudden, and unexpected accidental event" and yet they did not cover a cent. During an already stressful time, this was another additional stress and burden. Now that I'm three months away from the event, I have the time to warn others not to buy any protection plans from them. I don't understand what I paid for and what exactly the warranty would cover. The explanation given was as follows "While we understand the event was unintentional, the nature of the damage falls under exclusions specific to water-related incidents not caused by direct, accidental interaction with the product itself." They go on to list the following: "Per the terms of your protection plan, the following exclusions apply:
• Stains or damage caused by water leaks, including those from skylights, roofs, or water pipes
• Stains or damage covered under any other insurance policy, including maintenance plans, manufacturer’s warranties, extended warranties, or homeowner’s or renter’s insurance." This was not caused by a leak, but by a pipe randomly bursting, and the furniture was not covered by any other insurance policy, which is why I bought the extended warranty. I recommend not wasting your money on Mulberry coverage unless you can get a detailed list of what situations they actually do cover (which doesn't seem available anywhere since everything is up to their interpretation).

Denied my claim because the cat that defected on my covered mattress was not my cat, therefore they would not cover me.

Mulberry replied to my review to make it seem like they want it make it better, but they didn’t. DO NOT WASTE YOUR MONEY! Their coverage clauses allow them to deny literally any claim that comes across their desk.

Zero stars actually-This company and their retailer listed has ghosted my entire concern and claim. while I’m making my payments for the damage furniture which was damaged on day one by the retailer delivery guys. I am paying for their protection plan,and see my fifth attempt below reaching out to them.
- I am writing to formally express my deep frustration and disappointment regarding the complete lack of response and accountability surrounding my damage claim under the Mulberry Protection Plan, which I purchased for $99.
The claim was submitted on July 11, 2025, with all necessary documentation, including photos and the date of damage. Despite this timely and complete submission, your company has failed to respond in any capacity.

Furthermore, I have made repeated attempts to follow up with both Mulberry Protection and the retailer American Freight. I have called numerous times and even visited the American Freight store in person, only to be given the runaround with no resolution. I have provided multiple dates and times I am available for service or replacement—yet still, no follow-up, no appointment, and no communication.

This level of neglect is entirely unacceptable and appears to be deliberately deceptive. At this point, your collective lack of response amounts to fraudulent business practices. I am now forced to escalate this matter and will be filing formal complaints with the Federal Trade Commission (FTC) and the Better Business Bureau (BBB) against both Mulberry Protection and American Freight.

I expect a resolution immediately. If I do not receive a satisfactory response within 5 business days, I will pursue all available legal and public channels to hold both companies accountable.
This experience has been unprofessional, exploitative, and a clear case of customer abuse. It is unacceptable to sell protection plans with no intention of honoring them.

Karime !
She was very patience and walked me through everything. I really appreciate her. This was my first time using the service.. I would like to thank her so much. Thank you so much Ms. Karime

I purchased the 10 year extended warranty last year for a helix sunset luxe. I made sure that it covered accidental pet damage specifically urine because I have old animals. We use water proof mattress covers and try to keep the animals out of our room to mitigate any damage. Well a year into having the mattress our cat had a seizure on our mattress while everything was in the washer and uncontrollably urinated on our mattress (what a horrible coincidence, I KNOW) I was extremely grateful that I purchased this warranty through mulberry, they sent a technician out to clean the mattress (he spent not even 10 minutes in and out) and I was grateful to have a resolution….only to be left with the stain reappearing and me spending my own money to have a cleaning company attempt to clean the stain. They told me my mattress is ruined and the stain isn’t coming out. Now I feel like i am battling this insurance company to get a replacement mattress WHICH IT STATES IS COVERED. It is extremely difficult to reach customer service as well. I was hoping to continue using this insurance for further purchases but now i’m very discouraged, as are the people in my life.

Communication was easy, they were flexible replacing our out-of-stock insured product, and the terms were clear. Good furniture insurance for those big-ticket items that you can’t afford to replace all the time

I had a busted tire for a bike I had insured. The application for a reimbursement was pretty easy and within days I was reimbursed. Simple process. I was afraid they'd try and make it hard to get reimbursed, but it wasn't that way. Only used it once, so we'll see how it is next time!

My claim was denied until I pushed back and threatened to include my lawyer. It should never have gotten that far. You should honor the claim right away.

My GE refrigerators compressor quit working on 5/7/2025. I called Mulberry to help to get service scheduled. Kristian @ Mulberry got everything handled with P.A.C.E Appliance repair located in STL. Though it was nobody's fault my repair wasn't able to be completed until 5/17 so everything in my refrigerator had to be thrown out. After my compressor was replaced and my refrigerator was back up and working again, I contacted Kristian @ Mulberry again to inquire if/how I could use the Food Lost Benefit for the perishable items I had to throw away. Kristian explained what I needed to submit a claim for my perishable items. Kristian and Mulberry was fantastic to work with. I'd give them 10 stars if they if that were possible. Thanks for all your help with the issue we encountered. I'd recommend Mulberry to anyone buying a policy to insure their appliances.

Confirmed coverage online for agreed upon price, then received confirmation email I would be fully covered. Without warning I received notification that my coverage would be reduced to below the entered amount in the system.

They reimbursed me quickly and provided great customer service. Great company!

Honestly, I don't know if I've ever had a better customer service experience, anywhere. Kristian went above and beyond to find the part we needed for our refrigerator. He was always cordial and responded with speed, concern and clarity. How often can you say it was a pleasure to go thru an extended warranty claim process? Here, that was the case. A great example of how it should be done!

So far, my experience with Mulberry is top tier. Their customer service is responsive and helpful, particularly when redeeming Mulberry rewards.

I've yet to work with them on a protection claim (knock on wood I don't have to), but should that happen in the future, I'm sure I'll be met with the same great service.

Very happy. Thank you!

They approved my claim quickly

The response time was great. They were polite helpful and covered exactly what the plain said it would. All in a timely fashion.

Everything was easy to process and I’m very content with the services