Very organized and helpful. Few technical issues with connecting for meetings but worked sonething out. Love the app. Helps tracking food to stay within limits. Pens arrived on time. Payments gave ov... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Moshy for almost three months and I have found them open and honest in their communication. My relationship with them has been underpinned by Manaaki, whanaungatanga and kaitiaki. I f... See more
Company replied
I had a small issue with logging in. Once I made a request for assistance. I was very promptly and kindly helped by Brian who was lovely, patient with me and sorted out the issue immediately Everyth... See more
Company replied
Darlene was super helpful, she realised that I hadn't been getting messages as my phone was blocking them. With her help we were able to unblock the messages, and I was then able to proceed with my en... See more
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Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.7
Excellent
680 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 48 hours
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Everything so far has been great
Everything so far has been great. Delivery to advice.. love it.
9 October 2026
Reply from Moshy
Hi Yvette, thank you very much for this great review. We really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Moshy team
Dianne on the customer support desk was…
Dianne on the customer support desk was very helpful and stayed in contact; she was friendly and effective, 5 stars to her and the issue was resolved. My gripe is that it took several attempts to find out what was happening for a week, the after-hours AI bot service is like many other large organisations: circular and gives itself a big tick for solving nothing; it was pretty obvious what was wrong, but it wasn't picked up until my 3rd interaction, when a human was involved, that I got a resolution. Otherwise I've been very happy with Mosh generally speaking.
20 October 2026
Unprompted review
Reply from Moshy
Thank you for taking the time to leave this feedback. We are delighted to see Dianne was helpful, friendly and effective, thats really important. But it is also important we get the AI right. It can be super helpful for instant answers to simple questions, and for anything more complex our plan is to escalate to the human team. I will look into this today and try to understand where we went wrong and make sure it doesn't happen again. We pride ourselves on a 5 star experience, so we'll do our best. Thanks again, Alex - Moshy team
The agent was very prompt and sorted…
The agent was very prompt and sorted the issue quickly.
20 October 2026
Unprompted review
Reply from Moshy
Hi Theresa, thank you very much for this great feedback, it is wonderful to see the agent was prompt and helped quickly, thats what its all about. Thanks again, Alex - Moshy team
They are excellent to deal with …
They are excellent to deal with efficient and reliable thanks you for everything.
19 October 2026
Unprompted review
Reply from Moshy
Hi Natasha, thank you very much for this kind feedback, we really appreciate it, and we'll do our best to keep it up. Thanks again, Alex - Moshy team
Amazing service from Darlene
Amazing service from Darlene. I was so impressed with how quickly she identified the issue and she resolved it with my best interests in mind. I’ll definitely use Moshy again.
18 October 2026
Unprompted review
Reply from Moshy
Thank you so much for taking the time to leave this feedback, it is great to hear Darlene was able to resolve with your best interest in mind, thats really important to us. Thanks again, Alex - Moshy team
Diane was very accommodating
Diane was very accommodating, even though I changed my mind at the last minute, she was very understanding. I appreciate that, thank you.
19 October 2026
Unprompted review
Reply from Moshy
Hi Sally, thank you very much for this awesome feedback, it is really great to hear Dianne was helpful and understanding, thats important to us. We'll do our best to keep standards high, thanks again, Alex - Moshy team
Brian Sagahun
The customer service person! Brian Sagahun was efficient, empathetic supportive, and helped solve issues regarding the Moshy app and AI. Thanks in advance
15 October 2026
Unprompted review
Reply from Moshy
Thank you so much for this wonderful feedback, it is great to see Brian was able to help. We'll do our best to keep standards high, thanks again, Alex - Moshy team
very quick process
very quick process, my only complaint is that it is very hard to communicate/talk to a real person when you have a question
9 October 2026
Reply from Moshy
Hi Fiona, thanks for this feedback, we really pride ourselves on delivering a 5 star experience, so we'll take a look at why it was difficult for you to communicate with a person. We do have AI that can help very quickly with simple questions, but there is a great team of humans waiting there also. We'll make sure its easier for you next time. Thanks again, Alex - Moshy team
I’m happy with the constant loss even…
I’m happy with the constant loss even small losses . I like the fact I can choose when I need it to regarding finances as I’m a pensioner. No food cravings . Eating sensibly and I feel healthier again .
16 October 2026
Reply from Moshy
Hi Anne-Marie, thank you so much for this awesome feedback, it is great to see you are having no food cravings, feel healthier and are seeing constant losses, that is what its all about. Congratulations on that progress and thanks again, Alex - Moshy team
Reply from Moshy
Hey Lisa, thank you very much for this wonderful feedback, it is great to see the medication arrived promptly. we'll do our best to keep standards super high, and delivering for you! Thanks again, Alex - Moshy team
Customer service was prompt and…
Customer service was prompt and understood my query and actioned it without hesitation
16 October 2026
Unprompted review
Reply from Moshy
Hi Amy, thank you very much for this awesome feedback, it is great to see that customer service was prompt and understanding, thats what matters, and we'll do our best to keep standards high. Thanks again, Alex - Moshy team
Easy and quick to deal with!
Arcie S was super helpful, easy to deal with, and quick to respond!
15 October 2026
Unprompted review
Reply from Moshy
Hi Tamsyn, thank you so much for this awesome review, it is great to see Arcie was quick, and super helpful, thats what its all about. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Melanie, thank you very much for this great feedback, it is wonderful to see you are happy with the service, the customer service, and most importantly, a product that works, thats what its all about! Thanks again, Alex - Moshy team
Only person actually helped me…
Only person actually helped me efficiently. Thank you
15 October 2026
Unprompted review
Reply from Moshy
Hi Minji, thank you so much for this awesome feedback, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Vinni, thanks a lot for this awesome review, it is great to see you are losing weight, thats what its all about! Thanks again, Alex - Moshy team
I reached out with a very specific…
I reached out with a very specific question, not too sure if a) I would get a real person response b) whether any response would be prompt and c) whether my question would be managed and resolved.
I'm so pleased to say it was a yes to all three - Dianne was super prompt and helped resolve my issue and in record time. Very grateful
13 October 2026
Unprompted review
Reply from Moshy
Thank you so much for this awesome review, it is great to see we were able to provide a YES to all 3 of those concerns, we think Dianne is great, and awesome to see you agree. Thanks again, Alex - Moshy team
Quick and helpful customer service
Renee was friendly and helpful. She quickly sorted out an unexpected charge, arranged my refund, and confirmed that my subscription had been cancelled with no further payments. Thank you for making the process easy!
13 October 2026
Unprompted review
Reply from Moshy
Thank you so much for this awesome feedback, it is great to see Renee was able to help quickly, and make the process easy, thats what its all about. Thanks again, Alex - Moshy team
responsive to my requests
14 October 2026
Reply from Moshy
Hi Brittany, thank you so much for this awesome review, we really appreciate it and we'll do our best to keep standards high. Thanks again, Alex - Moshy team
Initial contact was through the…
Initial contact was through the chatbot. Within 24 hours I had a reply from Brian who followed up my request. He was extremely helpful and genuinely cared. Cannot fault the service! Thanks Brian!
11 October 2026
Unprompted review
Reply from Moshy
Hi Megan, thank you very much for this awesome feedback, it is great to see Brian was able to follow up within 24 hours and offer genuinely caring and helpful service, thats what its all about. Thanks again, Alex - Moshy team
So far so good
So far so good, I have not experienced any of the issues that many people report of the FB page. I did have a little bump, I went to the Moshi app, reported my problem (over the weekend), first thing Monday day morning Brian sorted it for me, nothing was too much trouble.
12 October 2026
Unprompted review
Reply from Moshy
Hi Yvonne, thanks so much for this wonderful review, we really appreciate it, and its awesome to see Brian was able to help. We'll do our best to keep standards high. Thanks again, Alex - Moshy team
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