Maple Reviews 9,213

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,569 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the fast and efficient service. Customers appreciate the professional and courteous staff, who are often described as helpful and knowledgeable, making the overall user experience very positive. Many people praise the quick response times, allowing them to connect with a doctor or nurse practitioner rapidly and receive timely care, often from the comfort of their home. However, some people were dissatisfied with the customer service, citing issues with unverified health cards, lack of follow-up, or abrupt consultation endings. A few other people also felt that the service might not be suitable for complex or long-term care, suggesting it's better for routine matters.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising its convenience, speed, and professionalism,... See more

Staff

People report positive experiences with staff, consistently describing them as polite, professional, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease, speed, and convenience of the... See more

Response time

Users describe positive interactions with response times, frequently highlighting the speed and efficiency of... See more

Customer service

Customers had positive experiences with customer service, highlighting the ease and speed of connecting with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazingly fast service. Friendly and Professional service. Very easy to get through the whole process. I would highly recommend for anyone in my situation with no family doctor this is your answer for... See more

Company replied

Rated 5 out of 5 stars

I was so thankful that my daughter received help for her cough. Dr. Takla responded quickly and was very courteous and professional. He prescribed an antibiotic and it was sent to our pharmacy. Amazin... See more

Company replied

Rated 5 out of 5 stars

Quick, easily accessible, simple to use. Great care, with excellent knowledge provided re my primary concern. Felt it is a great tool for folks both with and without family doctors. Of course es... See more

Company replied

Rated 5 out of 5 stars

They usually do not take too long to get back with some information and I am able to have my prescriptions sent to my pharmancy the same day. Just wish we did not have to list the other prescription... See more

Company replied


Company details

  1. Medical Clinic
  2. Dermatologist
  3. General Practitioner
  4. Psychiatrist
  5. Psychotherapist

Written by the company

With Maple, you can now see a doctor anytime, 24/7. Online consultations with Canadian-licensed doctors and nurse practitioners for medical advice & treatment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Very helpful and efficient.

Very helpful and efficient.
Received what I was looking for.
Prescription to hopefully solve the issue.

4 May 2026
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Reply from Maple

We love to hear this, Norm. Thanks for taking the time to share your experience with us.

Rated 5 out of 5 stars

fast

fast, efficient and effective!

3 May 2026
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Reply from Maple

We're so happy to hear this, Margarita. Sending healthy wishes.

Rated 5 out of 5 stars

Satisfied Patient!

Was able to access medical help with very little wait time. It is giving excellent service to people like myself who no longer have a doctor. I can only imagine the wait time for a prescription at an ER . I personally believe the Government should reconsider changing the service provider for this program.

2 May 2026
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Reply from Maple

Thanks for taking the time to write us a review. We're very happy to hear you enjoy using Maple.

Rated 5 out of 5 stars

The wait time was long but once the…

The wait time was long but once the provider reached out the consult took minutes.

2 May 2026
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Reply from Maple

Thanks for your feedback, Wendy. We're so happy to be able to help people access healthcare whenever and wherever they need it. Sending healthy wishes.

Rated 5 out of 5 stars

Dr Christopher Stone

Dr. Christopher Stone was great. Quick consult and got what I needed.

2 May 2026
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Reply from Maple

Thanks for letting us know, Gina. We're so glad you got the care you needed.

Rated 5 out of 5 stars

Very helpful for a quick check in

First time visit and it was super easy! The doctor was prompt, helpful, and got me the care I needed fast. Very professional and considerate!

2 May 2026
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Reply from Maple

This is great to hear, Nick. Glad we could be there when you needed us.

Rated 5 out of 5 stars

It was easy to answer AI questions to…

It was easy to answer AI questions to complete a reasonable intake form to get to the next steps.

1 May 2026
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Reply from Maple

Hi Caitlin, thanks for the comment. You may be referring to the intake questions that ask for additional information before a visit. AI simply gathers the details you provide so your healthcare practitioners have enough information to review the case and provide the best care possible. We're so glad you could get the care you need quickly and easily on Maple.

Rated 5 out of 5 stars

Quick, simple, and effective.

NP Kalar was concise and effective, resulting in diagnosis, prescription, and peace of mind, all within 5 minutes. Excellent service.

1 May 2026
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Reply from Maple

Hi there. Thanks for letting us know. We're so glad you got the care you needed.

Rated 5 out of 5 stars

Great service

Great service. Had consultation very quickly. So much easier than having to wait months for a doctor appointment for something so simple as getting a vaccine prescription.

1 May 2026
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Reply from Maple

Thanks for your feedback, Sarah. We're so happy you enjoyed using Maple and were able to get your prescription so quickly.

Rated 5 out of 5 stars

Dr FOLEY - A GEM !!!

Dr. FOLEY was wonderful. The consultation was prompt and he fulfilled my request. What a lovely man! Sincerely, Linda.

1 May 2026
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Reply from Maple

Thanks for your thoughtful feedback, Linda. We're so happy you enjoyed your experience on Maple and were able to access all the care that you needed. Sending healthy wishes your way.

Rated 5 out of 5 stars

Maple is very convenient

It would’ve been almost impossible to get service at a walk in clinic as they’re filled up within minutes, and wait times at emergency are at least 12 hours. So Maple is a great service.

1 May 2026
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Reply from Maple

Thanks for the review, Hayden. We're so glad you could get the care you need quickly and easily on Maple.

Rated 5 out of 5 stars

Great

Great , fast care today. Very grateful.

30 April 2026
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Reply from Maple

Thanks for your support. We're so happy to hear you enjoy using Maple. Sending healthy wishes your way.

Rated 4 out of 5 stars

Great practitioners but please don't request a patient do another consult when not appropriate

Great doctors so far in my experience. But curious who is reviewing results and requesting patients follow up?? I received a text message requesting me to contact a doctor/NP for a follow-up consult, regarding my bloodtest results, when only part of the results were back and nothing out of the ordinary showed up on what was back. This wasted time with an additional consult for no reason. The doctor said there was nothing out of the ordinary on these partial results, and told me to wait for the rest of the results to come in.

30 April 2026
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Reply from Maple

Hi NF, thanks for sharing your experience with Maple. Please reach out to us at getmaple.ca/contact-us/ so a member of our team can look into this for you. We're here to help.

Rated 3 out of 5 stars

hi Rena,

hi Rena,

i have a trouble getting my medicine at the pharmacy that received the prescription because the doctor, Dr. Modupe Akinwale
placed wrong amount of Abilify Asimtufii: instead of 720 mg, she wrote 400 mg.

Can you please get her to fix this ASAP as I need it injected asap.

thank you!

Aidan

29 April 2026
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Reply from Maple

Hi Aidan, thanks for reaching out. We're sorry to hear you're experiencing an issue with your prescription. We'd recommend contacting our support team directly at getmaple.ca/contact-us/ so we can look into this for you as quickly as possible. We're here to help!

Rated 5 out of 5 stars

Always helpful & professional

Practitioners impress me as always helpful and professional. Exactly the right questions with useful suggestions.

29 April 2026
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Reply from Maple

Thanks, James. We’re so happy you enjoyed your experience on Maple! Healthy wishes.

Rated 5 out of 5 stars

Truly a Lifesaving Service

This was my first time using Maple as my Doctor's office was closed for an extended period of time and I was in a crunch. It was fast and efficient, I was assessed by a Doctor and got exactly what I needed in less than an hour. I'm very impressed and highly recommend this service.

29 April 2026
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Reply from Maple

Thanks for your feedback, Meaghan. We're so happy to be able to help people access healthcare whenever and wherever they need it. Sending healthy wishes.

Rated 5 out of 5 stars

Consistently Excellent Service

“Every time I’ve used Maple, the nurse practitioners and doctors have been phenomenal. They’ve consistently been helpful, kind, and supportive. I wouldn’t hesitate to recommend Maple to anyone looking for quality virtual care.”

28 April 2026
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Reply from Maple

Thanks for your thoughtful feedback, Tammy. We're so happy you enjoyed your experience on Maple and were able to access all the care that you needed. Sending healthy wishes your way.

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