Evolve Bank is a dumpster fire. They partnered with several Fintech companies with the promise of keeping your money insured, but froze our accounts 2 months ago. To this day, I am still without my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This bank has reputation of working with FinTechs without having enough infrastructure in place to ensure the integrity of transactions and accuracy of data. Due to their mismanagement working with ba... See more
This bank needs to be closed permanently with the greedy CEO behind bars. They are involved in the Synapse bankruptcy, have stolen ends users funds and frozen their accounts since May 2024; they do no... See more
They just denied my dispute for 10 separate charges that went through at exactly 11:59 pm for 3100. Just let someone steal my money and they aren’t gonna pay me back. Pure evil
Company details
Written by the company
Evolve Bank & Trust is a best-in-class financial technology solutions institution.
Contact info
Poplar Avenue 6070, 38119, Memphis, United States
- 866.395.2754
- customercare@getevolved.com
- getevolved.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One of the worst banking institute ever,
This bank has reputation of working with FinTechs without having enough infrastructure in place to ensure the integrity of transactions and accuracy of data. Due to their mismanagement working with bankrupt BaaS company Synapse, thousands of people today no have access to their hard earned money. Please do not bank with them in any way. Not directly nor through any fintechs. Check if the fintech you have money in use evolve today and pull it out if it does thats my recommendation.
Stay away.. customers beware
I am another countless person who has been denied access to my funds since 11 May 2024. I have six figures locked up in Evolve's bank and the best they can do is point me to a bankrupted company who have no employees for answers. What a crooked organization, stay far away.
Evolve needs to unfreeze my funds!
My funds were frozen by Evolve Bank & Trust since 5/10/2024 and they refuse to let me withdraw them. I have all my life savings in there which I thought was FDIC insured. I really need this money back to be able to pay my bills. Evolve Bank & Trust needs to unfreeze my funds and send them to me ASAP. I cannot recommend this bank until they undo the evil they've done. Millions of other users were also impacted by Evolve's evil acts.
Over 25,000 dollars missing
I have an account through Yotta, I have 25,000 dollars I cannot access. I have a debit card from them, a routing and checking number and they are saying my account information doesn’t exist holding my money hostage. Do NOT bank with Evolve, they have been laundering money and stealing from hard working. DO NOT USE THIS BANK!!!
Over 4,000 is missing.
I have an account through Yotta and my money is held at Evolve Bank and Trust. I have a routing and checking number and they are saying my account information doesn’t exist and my money, over 4,000, is missing. Do NOT bank with Evolve, they have been laundering money and stealing from hard working individuals. They should have a lawsuit for false advertising alone with using trust in their banks name. DO NOT USE THIS BANK!!!
I use the Grid Banking app and have had…
I use the Grid Banking app and have had my checks direct deposited into that account and because your Fighting with Synapse the poor guy gets shafted and my account has been frozen for 3 weeks now and I have children to feed and I live check to check so Evolve Bank and Trust is slowly sinking and I want my money 💰 back!!
Evolve froze my account and I cannot access my money
I have a checking account with Juno Finance, which uses Evolve Bank and Trust as their bank. I have had this account for a couple years, and in May 2024, Evolve Bank froze my account (and the accounts of hundreds of thousands of other customers), which now prevents me from accessing all of my funds. They are apparently in the middle of a dispute with a company called Synapse, and as a result, they are preventing me from having access to my hard-earned money. This is near criminal activity. They have locked me out of my checking account, and I cannot make withdrawals, I cannot transfer money out of my account, it’s as though the money has completely disappeared. I have thousands of dollars in this checking account that I can no longer access, and no one is taking accountability and providing me with access to my funds. Evolve Bank is a horrible institution for doing this to me and hundreds of thousands of other hard working people.
Bad business
Like many others I have been denied access to my funds since 11 May 2024. I wonder how much interest Evolve has earned on these illegally frozen assets in that time.
I’d give 0 if I could
I’d give 0 if I could. Evolve has frozen everyone’s accounts with zero notice due to the collapse of Synapse who processed their ACH and credit/debit cards. Synapse is now under Bankruptcy protection. Why Evolve has not found a new processor yet, is beyond comprehension. I have $500 frozen plus my $2800 direct deposit is now “lost”. It’s not in my account and it was not rejected/returned to my employer. I have literally no funds and no way to access what is rightfully mine. This is no way to run a company. Lives and livelihoods are at risk. No way to pay bills, buy food, get gas in the car to go to work. All this &
Absolutely NO communication from Evolve.
I can only imagine the class-action lawsuit that will come out of this. You can’t just freeze people’s accounts, give zero explanation and expect us to be ok with it. A one-day glitch is an inconvenience, 8 days and counting - unacceptable.
Do not bank with them. If you’re a current customer - File a report with the FDIC and continue to call/email Evolve prompting an immediate resolution. Good luck to all who are suffering in this horrible situation. Evolve - you need to fix this - like yesterday!!!
Without warning they put a freeze on my…
Without warning they put a freeze on my bank account so i cant access over $1000. Since there was no warning I also had a $700 direct deposit that is lost. I need access to those funds. My rent came from this account and is now late. I have no idea when I'll be able to pay it.
Beware: thieves
I have about $5,000 on deposit at Evolve through Yotta. For the past week they have deprived me of any way to spend, transfer, or withdraw my money.
very unprofessional and difficult to…
very unprofessional and difficult to work with somewhat vultures which is common, they claim they didn't get my credit report but there is a very clearly marked hard inquiry on my transunion and also shows on credit karma if they lie about something like this I can't imagine doing business with them. my gut told me to steer clear and it was correct.
Never use this bank
Never use this bank. They know nothing. They’re in a room full of people and it’s so noisy that you can’t hear them say what you couldn’t understand if you could hear them. Pathetic. Never a supervisor. No knowledge about products and services. Unfamiliar with everything asked. Scammers!
Great service
Had a need to call evolve about a transaction. Without having to wait too long, I Spoke to Dylan who was helpful, knowledgeable and efficient. A rarity these days. Thank you.
Interestingly enough you can't just…
Interestingly enough you can't just search "dave app" you have to come here to evolve bank. The dave app does not show account activity, instead they send a pdf via email once a month..huge red flag . I was missing money and things just weren't adding up, I was missing more than I was tranferring on the 2-3 business free option. Shame on those allowing this type of thievery. I hope you get this in return someday.
Best bank Around
I have $ 17,000 in my account and i…
I have $ 17,000 in my account and i called them to with draw 12,000 for a car down payment and they said that I have a limit of 2000 a Day. So I have to take 2000 a day and there blocking my card every time. I called them everyday to see what I'd going on and the act stupid like always. This is the worst on line bank if any one is using them leave as soon as possible from them . There the stupidest people and banking on line
Never include important ino
I work at a University that accepts wire transfers. Evolve NEVER includes student info on their transfers making it nearly impossible to process their payments. I am making all your customers aware of this incompetence with the hope they will NEVER use your banking institution again.
DO NOT GET INVOLVED WITH EVOLVE BANK!
IF I DIDNT HAVE TO PUT A STAR IN ORDER TO WRITE A REVIEW I WOULDNT! I WORK FOR SPARK DRIVER (WALMART) AND HAD TO GO THROUGH EVOLVE BANK , SUPPOSEDLY MY DEPOSIT WAS POSTED BUT IT NEVER SHOWS UP AS "DEPOSIT" IT SHOWS UP AS "TRANSFUND" AND PLUS IT SHOWS AN ATM FEE THAT I NEVER TOOK OUT !! I I AM GETTING MY MONEY REGARDLESS BECAUSE A LAWSUIT IS WHATS FIX INTO HAPPEN !!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








