Blys Reviews 

2,089
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 395 reviews, reviewers overwhelmingly had a great experience with this company. People love the convenient booking system and genuinely appreciate how simple it is to schedule professional massages and beauty treatments directly at home. Clients frequently mention that the staff are exceptionally friendly, knowledgeable, and punctual, creating a truly relaxing and personalized session every time. However, some customers also noted frustration with scheduling errors, unexpected charges, and occasional poor service from certain providers. A few people experienced difficult situations where therapists showed up on completely wrong dates or failed to meet basic expectations during their appointments. Reviewers expressed disappointment when support teams offered no proper resolution for these unfortunate booking mishaps.

What people talk about most

Service

People report positive experiences with service, highlighting the smooth booking process and the convenience... See more

Staff

Reviewers highlight positive aspects of staff, noting that consumers frequently experience professional,... See more

User experience

Customers had positive experiences with user experience, frequently noting that the online scheduling process... See more

Booking process

Clients share satisfaction on booking process, frequently highlighting how extremely smooth and easy it is to... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the brilliant care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to use, clear and concise. Just register your details, select a date and time, the beauty/well being option you need which is all pre-priced, add any additional comments/requirements and submi... See more

Company replied

Rated 5 out of 5 stars

Jake was awesome! Our team really enjoy this little treat, and everyone spoke about how amazing, friendly and professional Jake was. We will ve definitely booking in again!

Company replied

Rated 5 out of 5 stars

My Husband and I had a great experience with Yalan. I booked her massage service as a surprise for my Husband for Father’s Day. The booking process is extremely smooth and easy and the service itself... See more

Company replied

Rated 5 out of 5 stars

Just had my first in-home massage and it was such a relaxing experience. Having my own music and candlelight really made it feel calm and personal. Leanne was wonderful—very professional, trustwo... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,089)

400 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Janelle's massage was awesome

Janelle's massage was awesome. I could barely stand when she arrived, my back pain was so bad, but I was almost upright at the end of the massage! Relaxing yet also remedial.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service and Leanne went through…

Great service and Leanne went through options and what to expect, would recommend

22 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi there 😊

Great service is exactly what a booking on Blys should feel like, and it is good to hear Leanne walked you through the options and what to expect.

Thank you for the recommendation.

- The Blys Team

Rated 5 out of 5 stars

Amazing - Everytime!

On time, well resourced, listen and cater for my needs - Everytime! The consistency of high quality care and skill is what gets me coming back.

22 September 2026
Unprompted review
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Reply from Blys

Hi Melissa 😊

On time, well resourced and catering for your needs, every time, is exactly what we want each booking on Blys to look like.

Thank you for taking the time to write this.

- The Blys Team

Rated 5 out of 5 stars

First time— not bad!

Pretty easy to use. The platform is fully functional without being fussy. And the masseuse was prompt, very good, very professional.

22 September 2026
Unprompted review
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Reply from Blys

Hi Chisa 😊

Pretty easy to use and fully functional without being fussy is exactly what we aim for, and it is good to hear the provider was prompt and professional for your first booking.

Thank you for writing this up.

- The Blys Team

Rated 5 out of 5 stars

Very easy booking process

Very easy booking process. Great to be able to vet and filter providers before booking. The platform enabled easy communication with my provider.

21 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Tim 😊

Being able to vet and filter providers before booking is exactly why the platform works the way it does, and it is good to know the communication side made it easy too.

Thank you for taking the time to write this.

- The Blys Team

Rated 5 out of 5 stars

Tiffany is fantastic.

Tiffany is fantastic for my father in the nursing home.

21 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Elizabeth 😊

Care for a family member in a nursing home has to be handled with real warmth, and it is great that Tiffany is fantastic for your father.

Thank you for taking the time to write this.

- The Blys Team

Rated 5 out of 5 stars

First visit

It was a very pleasant visit. My technician, Umika, was very friendly and knowledgeable. She understood what I needed and took her time getting it done. She did an amazing job, and would recommend her to anyone.

20 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Tina 😊

Friendly, knowledgeable and taking the time to get it right is exactly what a first appointment should feel like, and it is great that Umika did an amazing job for you.

Thank you for the recommendation.

- The Blys Team

Rated 5 out of 5 stars

-he was knowledgeable

-he was knowledgeable answered all questions.
his accent was detected but not an hidrance

19 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Ben, thank you for the review 🙏
It's great that the provider was knowledgeable and answered all your questions, and that the accent was no hindrance at all. Enjoy your next booking whenever you're ready.
- The Blys Team

Rated 5 out of 5 stars

Beautiful massage

Beautiful massage. Caring and so gentle

18 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Víctor, thank you for the lovely words 🙏 A beautiful, caring and gentle massage is exactly what we want every booking on Blys to feel like. We will be here whenever you would like your next appointment.
- The Blys Team

Rated 5 out of 5 stars

Grace is great human

Grace is great human. She is kind and very professional.
Great hands too

18 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Kenneth, what a lovely note about Grace 🙌 Kind, professional and great hands is exactly the standard providers on Blys aim for. Thank you for taking the time to write this, and enjoy your next booking.
- The Blys Team

Rated 5 out of 5 stars

Jake was awesome!

Jake was awesome!
Our team really enjoy this little treat, and everyone spoke about how amazing, friendly and professional Jake was. We will ve definitely booking in again!

18 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Desiree, it sounds like Jake made the whole team's day 😊 Amazing, friendly and professional is a great thing to hear about a provider on Blys, and it means a lot that everyone was talking about it. Your next team booking is easy to set up whenever you are ready.
- The Blys Team

Rated 5 out of 5 stars

Quick and easy to book

Quick and easy to book. Always a good massage!

17 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Mitch 👋 Quick and easy to book is exactly what we want it to feel like, and knowing it is always a good massage means a lot. Enjoy your next appointment 💙
- The Blys Team

Rated 5 out of 5 stars

Great service

Great service, easy to use

16 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Christy 👋 Great service and easy to use is exactly what we aim for, and it is lovely to hear that from your first booking. Enjoy the next one 💙
- The Blys Team

Rated 5 out of 5 stars

Excellent massage with Kea

Excellent massage with Kea. Professional and curteous.

14 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi there 😊

Excellent, professional and courteous is exactly what an appointment on Blys should feel like, and it is great that Kea delivered that for you.

Thank you for taking the time to leave this review.

- The Blys Team

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! The artist was so sweet and accommodating. She performed excellent work and made me feel like a new me.

12 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Denisha 👋 What a lovely thing to read. It means a lot that the provider was so sweet and accommodating, and that her work left you feeling like a new you ✨
- The Blys Team

Rated 5 out of 5 stars

Very professional and skilled

Very professional and skilled

12 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Carlo 👋 Lovely to read that the provider was very professional and skilled. You have booked with us a few times now and that means a lot 💙 Whenever your body is ready for the next session, providers on Blys are a few taps away.

- The Blys Team

Rated 5 out of 5 stars

Wonderful Experience

Punctual
Polite
Great ambience
Wonderful massage
Easy to navigate booking process

9 September 2026
Unprompted review
Blys logo

Reply from Blys

Steve, this made our day! Punctual, polite, great ambience, wonderful massage, and easy booking - exactly the experience we want every client to have. We'll pass this along to the provider on Blys.

- The Blys Team

Rated 1 out of 5 stars

SCAM - do not use them

SCAM! I booked a massage for 9/12 and the provider showed up a week early, claiming I accepted an alternate date. She also claimed to show up to a house and have spoken to the owner when a house number wasn't even provided in the booking. I spoke to the business on the phone asking how it's possible to book something without my consent of an alternate date. They offered no resolution and told me I agreed to their no show policy when booking. I asked for platform credit and got nothing. DO NOT USE THEM.

5 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Kasia,

We understand how frustrating this has been, and we want to get to the bottom of it properly.

Our team is already reviewing your booking, and we want to make sure nothing is missed. Please email hello@getblys.com with your booking details so we can share the full timeline with you and resolve this directly.

- The Blys Team

Rated 5 out of 5 stars

This was very useful

This was very useful! Definitely booked again!

3 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Mark,

Great to know it was very useful, and even better that you have already booked again 🙌 Enjoy your next appointment.

- The Blys Team

Rated 5 out of 5 stars

Beyond worthwhile

Beyond worthwhile.
Treat you body and mind.
Best money you can spend on your health.

5 September 2026
Unprompted review
Blys logo

Reply from Blys

Hi Nicole,

"Best money you can spend on your health" is a lovely way to put it 💛 Treating body and mind is exactly what Blys is here for.

- The Blys Team

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