I enjoyed GetawayDealz customer service... And I enjoyed my stay at Westgate Resort... Clean & well staffed... Thank you.... We stayed two nights & the room was really nice.... makes staying in reg... See more
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See what reviewers are saying
SCAM SCAM SCAM DO NOT GET SUCKED IN. THEY OFFERED ME TWO PLACES IN ORLANDO THEN CALLED BACK AND TOLD ME THAT POLICIES RECENTLY CHANGED YESTERDAY AND THAT THEY COULD NOT OFFER ME A ROOM IN ORLANDO AS T... See more
I felt very comfortable from the beginning w this being a real deal. Nothing was hidden. It is exactly what they say. We actually wanted to buy the condo but for our travel job it wasn’t in the right... See more
It’s truly an amazing place to escape for few days or actually have a vacation with your love ones. One thing that I would say that should improve better is when giving the extended hours to the clien... See more
Company details
Written by the company
GetawayDealz.com is a leading provider of highly discounted vacation deals to some of the most popular destinations in North America, Mexico, Asia, and the Caribbean. We are able to provide these highly discounted vacation deals in exchange for guests agreeing to attend a 90-120 minute sales presentation of our resort partner's vacation ownership programs and products. We believe that if we offer the best deals and service, we can continue to build upon the success we have enjoyed since founding the company in 2010. We look forward to serving you and helping you to book your dream vacation.
Contact info
10524 Moss Park Rd. Ste 204-729, 32832, Orlando, United States
- (888) 921-3225
- info@getawaydealz.com
- getawaydealz.com
3.9
Great
532 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from GetawayDealz.com
Hi Manuel,
Thank you so much for your review. We really apprciate your feedback. We are glad you had a great expierence with our service. We look forward to serving you in the future.
Getawaydealz Customer Service
Everything was perfect except the money charge
Everything was perfect except the extra charge of $250 because my spouse was a no show but I understand it's a policy the company has BUT on the lighter note I have to emphasis everything was perfect and at the time for checking our I did not want to go...lol....I had a wonderful time plus I already told my two friends with the pictures I took and they want to experience your facilities....👍
15 July 2024
Reply from GetawayDealz.com
Hi Shayegan,
Thank you so much for your review. We are so glad you were happy with our services and had such a great time on your vacation. Thank you so much for spreading the word about your experience. We look forward to serving you and your friends in the future.
Getawaydealz Customer Service.
Reply from GetawayDealz.com
Hi Katherine.
Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.
We look forward to serving you in the future.
Getaway Dealz Customer Service.
The gentleman that attended to me was very nice and explained everything to me.
The gentleman that help me was very understanding,and explains things to you more than once
15 July 2024
Reply from GetawayDealz.com
Hi Renee.
Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.
We look forward to serving you in the future.
Getaway Dealz Customer Service.
We changed rooms 3 times the 4th room…
We changed rooms 3 times the 4th room was better the curtains was molded and look very bad when you com up to the room. The 1st room was dark and dreary looking from the outside near the woods. 2nd on the back in the cut. The third the carpet smelled like old smoke and mildew. The sinks and tub need restored. A was told Westgate with 2 pools the view was not what was promised..the location was very convenient
10 July 2024
Reply from GetawayDealz.com
Hello Mary.
I'm sorry to hear that happened to you. We would have been very happy to have intervened on your behalf if you would have made us aware of the problem. Although these kinds of issues are rare, any time a guest has encountered an issue and contacted us, we have been able to intervene on their behalf and resolved it. Please know that you can contact us anytime with concerns at the following number: 888-541-5714.
Regards,
The Getawaydealz Team
One rep said i will have a King size…
One rep said i will have a King size bed in a studio resort at Westgate, then the 2nd rep on the same call to verify my reservation said I will have a queen size bed. So i was receiving conflicting information which is sort of frustrating. And the price they gave was 2 different amounts. 🤦🏾♀️
10 July 2024
Reply from GetawayDealz.com
Hello LaTrece,
I'm sorry to hear of the confusion you encountered. Things that can make the price change include: room size (opting for a bigger room than the one shown on the promotion), additional nights and holiday dates. Additionally, some of the rooms have queen beds while others have kings. Please know you can contact our Customer Service anytime with any questions or concerns: 888-541-5714.
Regards,
The Getawaydealz Team
Reply from GetawayDealz.com
Hi Mrs Tee,
Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.
We look forward to serving you in the future.
Getaway Dealz Customer Service.
Reply from GetawayDealz.com
Hi, Evette,
Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.
We look forward to serving you in the future.
Getaway Dealz Customer Service.
The stuff is very professional well…the guy who attendant is name Ty was very professional and very knowledgeable and kind
The stuff is very professional well trained,they make me feel like home .the Room looks amazing and very clean I recommend it to anyone who’s looking for a beautiful place to stay I love it…
1 July 2024
Reply from GetawayDealz.com
Hi Ronald,
Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.
We look forward to serving you in the future.
Getaway Dealz Customer Service.
Reply from GetawayDealz.com
Hi Domingo,
Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.
We look forward to serving you in the future.
Getaway Dealz Customer Service.
Good deal nice place
27 June 2024
Reply from GetawayDealz.com
Hi Luis,
Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.
We look forward to serving you in the future.
Getaway Dealz Customer Service.
I only gave 4 stars because it was…
I only gave 4 stars because it was difficult to understand the other persons dialects. Just a small language barrier. The lady was nice and patient. I can appreciate that.
3 July 2024
Reply from GetawayDealz.com
Hi Rob,
Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services. We apologize for the communication gap and will do everything we can to impove this moving forward.
We look forward to serving you in the future.
Getaway Dealz Customer Service.
I liked it everything about the room in…
I liked it everything about the room in the place
27 June 2024
Reply from GetawayDealz.com
Hi Kimesha,
Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.
We look forward to serving you in the future.
Getaway Dealz Customer Service.
Reply from GetawayDealz.com
Hi Antonio,
Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.
We look forward to serving you in the future.
Getaway Dealz Customer Service.
Reply from GetawayDealz.com
Hi Shivakumar,
Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.
We look forward to serving you in the future.
Getaway Dealz Customer Service.
Knowledgeable staff and very caring and…
Knowledgeable staff and very caring and helping nature
27 June 2024
Reply from GetawayDealz.com
Hi Harsha,
Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.
We look forward to serving you in the future.
Getaway Dealz Customer Service.
Reply from GetawayDealz.com
Hi Andrew,
Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.
We look forward to serving you in the future.
Getaway Dealz Customer Service.
Worst customer service! reporting because I believe she was trying to steal my personal information while trying to “help”…
Worst customer service I have ever experienced!!!!!! I literally just tried to book the 3 night stay in gatlinburg. She started off nice asking the right questions, “reservation code, address on my id, phone number” and then things got super shady. She asked who the other adult was that would be staying (it’s my children, husband, & I) I kinda giggled and said my baby daddy, being funny. She didn’t find that to funny… but she said “mam I’m asking you what your relationship is (which I don’t see how it was relevant) but I said “my partner, my husband I mean I did click on the FAMILY vacation discount one” and then she asked if he lived with me again I don’t see the relevance but I said yes mam he does. Then wanted his birthday his info on his ID also with wanting to know his wages and mine. I understood mine yea sure whatever but some of the questions she asked made me SERIOUSLY UNCOMFORTABLE and I felt like she was fishing to still our personal information. So I nicely said “mam I’ve never been asked all these questions before just to get a discount rate some of them yes made sense but all the others does not so I’m truly sorry for wasting your time I’m just going to book with the resort directly. (I can’t really afford it but I’ll make it work, like many mothers do) she then proceeded to grow aggitated and her tone seemed aggressive talking to me as if I was ignorant and whenever I would try to speak to apologize again for wasting her time she just continued to talk over me. I’ve worked in customer service for 6 years and I can 100% say without a doubt this lady is in the wrong profession. She was very nice until I started asking questions wanting to understand why she needed mine and my husbands personal information. When IM the one BOOKING AND PAYING. When I’m done here I will be reporting the page and number to ReportFraud.ftc.gov, tips.fbi.gov, & FBI's Internet Crime Complaint Center (IC3). It’s better to be safe then sorry just in case. Because I have never felt so uncomfortable reserving a room, not even when I was getting approved for a new car! Some of the questions she asked was just flat out inappropriate.
29 May 2024
Unprompted review
Reply from GetawayDealz.com
Hello Angela, sorry for any confusion or concern. In order to receive the 70% discount, the resort requires that you attend a 2-hour sales presentation to learn about the resort's vacation ownership options. Not everyone is eligible, and all of the requirements are listed on the website and confirmed during the booking process. As part of the booking process, it is the responsibility of the reservation sales agent is to confirm you qualify. They were simply doing their job. This was the purpose for the questions. Anyone can book and pay the full price of $129-$179 per night, but to receive the $99 for all 3 nights offer, you have to be qualified. We are requesting your contact information so a member of our management team can reach out should you need any further assistance. Feel free to contact us as well if needed at 888-921-3225.
Spoke with this company today they ran…
Spoke with this company today they ran all the checks and everything we was approved and made the payment. All is great she tells us we will get email with all the information soon. Then we get call back saying they changed the policy and we no longer qualify. What kind of bull crap is that? After everything was done finalized. I highly recommend not messing with this bunch of crooks they got our money and all our information and there’s nothing we can do now. This was for Gatlinburg Tennessee.
14 May 2024
Unprompted review
Reply from GetawayDealz.com
Hi Michelle. We are sorry to hear about your experience and would like to look into this further. Our Operations Manager would like to give you a phone call. Can you please provide us with a phone number? If your package was canceled you will be receiving a full refund.
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