Getaflight Reviews 

11,129
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 784 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the support team for being extremely helpful, professional, and patient when assisting with flight arrangements, answering questions, and resolving minor booking glitches. Travelers find the platform very straightforward to use, noting that reservations and ticket confirmations are always handled quickly, smoothly, and efficiently. Some people were dissatisfied with unexpected price increases, sudden notifications regarding flight availability, and changes happening shortly after completing their initial purchase. A few reviewers also mentioned encountering surprisingly high extra fees for luggage alongside unexpected modifications to their selected travel classes and dates.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting team members who go above and beyond... See more

Booking process

People report positive experiences with the booking process, highlighting how easy and straightforward the... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction with agents who go above and... See more

Customer service

Customers had great satisfaction with customer service, frequently highlighting supportive representatives... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions are sharply divided on the cost of the flights.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stella is a really helpful, professional sales person who showed a huge amount of patience with booking our flights. Despite several issues our end, Stella was an absolute legend and top, top sales pe... See more

Rated 5 out of 5 stars

Excellent customer service from Charles on our flight only booking. There was a glitch in the system during the booking process but it was sorted promptly and professionally. I wouldn't hesitate to bo... See more

Rated 5 out of 5 stars

Very good service and competitive prices for the flights that I booked. Amber in Customer Service was particularly very helpful to me and flexible.

Rated 5 out of 5 stars

Spoke to a lovely man called Demi Robinson he sorted out with efficiency I needed for our flights He was very thoughtful and made sure I was happy with everything He even phoned me me to book ou... See more


Company details

  1. Travel Agency
  2. also in
  3. Airline Ticket Agency
  4. Flights Search Site
  5. Tour Operator
  6. Travel Aggregator

Written by the company

We are proud to be one of the leading independent Long Haul Travel Specialists, providing exceptional packages to Florida, the US and the Caribbean, the Far East, Middle East and Indian Ocean. With over 50 years of staff experience between us, we bring together the world’s most fascinating destinations, finest hotels, and imaginative tours. Being fully licensed by ATOL and IATA, and part of the world choice consortium, our services provide clients with the extra reassurance and protection required when booking their holidays.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(11,129)

727 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with GetAFlight. Their service was excellent from start to finish, and Robert was especially helpful. He was friendly, professional, and made the whole booking process easy. I really appreciate his support and would happily recommend GetAFlight to others.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Easiest flights I have booked

Easiest flights I have booked. I was helped by Alex who was superb throughout. Calls answered in seconds. Always put through to Alex straightaway when I called back. 5 Star Service

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience booking my…

I had a fantastic experience booking my flights with PH Travel. Michael provided outstanding customer service, was always quick to respond, patient, and very helpful. He made the whole process simple and hassle-free, and I felt well looked after from beginning to end. Thank you, Michael, for your excellent support. I wouldn’t hesitate to recommend PH Travel to anyone and will definitely book with them again.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Get a flight review

Booked my flight and got my flight confirmation within 24 hours. Speaking to Stella through WhatsApp who replies very quickly to any questions I had.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Good Customer Service from Russel

My experience with Getaflight was really amazing. We booked a return trip from London to Bali but were finding it difficult to navigate the online website of the airline so I called up Getaflight to ask for help regarding the check in and Russel very kindly obliged and was extremely informative and helpful. I informed Russel that we may require assistance with our booking because of a knee injury I had picked up and Russel reassured me it would be fine and made the process of booking very smooth and easy and managed to sort out the seat allocations for myself and my family with no issues. 10/10.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM

Do not book your flights at any cost with this company (P H Travel).

A month prior to my flight, I've noticed that my tickets aren't being issued, so I've emailed them, and they've advised that my luggage hasn't been confirmed, yet the airline states the luggage is automatically included in the ticket, yet they were forcing me to pay an additional 100 pounds for a luggage allowance, which is total BS - only then they've issued my tickets.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience - FREE UPGRADES!

I had a really positive experience with Get A Flight.

The booking process was straightforward and easy to use, and they offered some excellent deals on flights, which made booking with them an easy choice.

A special thank you to Charles, who called me yesterday with a completely unexpected upgrade. He increased my baggage allowance from 25kg to 30kg and also made my ticket flexible at no extra cost. It was such a pleasant surprise and a gesture that was genuinely appreciated.

Throughout my experience, the customer service team has been kind, friendly, and easy to communicate with. It’s refreshing to deal with a company that values its customers and goes the extra mile.

I’d definitely recommend Get A Flight and would happily book with them again in the future.

30 June 2026
Unprompted review

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