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Getaflight Reviews 

11,109
•
TrustScore 4.5 out of 5

4.6

Travel Agency
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Review summary

Created with AI, based on recent reviews

Considering 820 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for their patience and dedication in making the online booking process completely smooth and stress-free. Consumers also highlight the exceptional customer service and prompt, efficient support provided by advisors when managing personal travel arrangements and questions. However, some people mentioned that unexpected price increases and discrepancies occurred after completing the initial booking, leaving them frustrated. Some reviewers were not happy with unexpected additional charges regarding baggage allowances or sudden alterations to their travel plans. A few other people also felt that communication regarding these ticket modifications could have been handled much better.

What people talk about most

Staff

Reviewers mention positive feedback about staff members who consistently go above and beyond to assist with... See more

Booking process

Users describe positive interactions with booking process, highlighting how straightforward and efficient the... See more

Service

Reviewers highlight positive aspects of service, noting that agents are exceptionally helpful, professional,... See more

Customer service

Customers had positive experiences with customer service, noting that support agents respond quickly and... See more

Price

Customers consistently note ambiguous experiences with price, featuring both strong praise and severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stella is a really helpful, professional sales person who showed a huge amount of patience with booking our flights. Despite several issues our end, Stella was an absolute legend and top, top sales pe... See more

Rated 5 out of 5 stars

Excellent customer service from Charles on our flight only booking. There was a glitch in the system during the booking process but it was sorted promptly and professionally. I wouldn't hesitate to bo... See more

Rated 5 out of 5 stars

I Had some questions regarding a flight that I had booked and needed some advice and Stella was excellent and very informative, also very patient when dealing with my request. I was promised a mess... See more

Rated 5 out of 5 stars

Spoke to a lovely man called Demi Robinson he sorted out with efficiency I needed for our flights He was very thoughtful and made sure I was happy with everything He even phoned me me to book ou... See more

Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site
  4. Tour Operator
  5. Travel Aggregator

Written by the company

We are proud to be one of the leading independent Long Haul Travel Specialists, providing exceptional packages to Florida, the US and the Caribbean, the Far East, Middle East and Indian Ocean. With over 50 years of staff experience between us, we bring together the world’s most fascinating destinations, finest hotels, and imaginative tours. Being fully licensed by ATOL and IATA, and part of the world choice consortium, our services provide clients with the extra reassurance and protection required when booking their holidays.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(11,109)

764 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The website is straight forward

The website is straight forward and so easy to book! With a very competitive components they delivered the best price for our flight! Will be booking with them again.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Very smooth booking experience

Very smooth booking experience. I received a prompt follow-up call from Mack, who was friendly, professional, and helpful. He answered my questions clearly and made the process straightforward. Great customer service so far, and I appreciate the support. Thank you, Mack!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Getaflight throughout the booking process. I would happily recommend Getaflight to anyone looking for reliable and friendly travel service.

15 June 2026
Unprompted review

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