Geoff Cox Reviews 

After sales service is impeccable. The staff are friendly and helpful and go that extra mile to ensure you’re happy. Have used them for over eight years and although the staff might change the company ethos ensure continuity and never fails to impress.

I visited last weekend, and Jordan provided excellent service. He was friendly, knowledgeable, and answered all of our questions thoroughly.

The team at Geoff Cox are amazing! Jordan was particularly helpful finding me a car in my budget that I love! I would definitely recommend!

Bought my Troc from Geoff Cox car sales and had a great experience with all staff I came into contact with. This is the second car I've purchased and wouldn't go anywhere else now! The service team have also always conducted my service and mots and can't be faulted with how thorough they always are.

Great customer service with no issues at all. Wouldn’t hesitate to come back in the future

On our 4th Motorhome from Geoff Cox
Always had great support which is why we continue
to purchase from them
Of course any vehicle can have issues but we have found any problems are dealt with efficiently and speedily which gives peace of mind.Well done Gavin, Joe, Gaynor and Neil.

!!!!! AVOID AVOID AVOID !!!!!

Avoid Geoff Cox Car Sales – Absolute Joke.

I bought a BMW iX in July 2025. Within days, it flagged a big warning saying “DO NOT DRIVE” and their own diagnostics logged over 80 fault codes, including permanent drivetrain faults.

Instead of fixing it, they cleared the codes and told me, “No faults, come and collect your car.” They even wiped the fault memory again before sending it to BMW Derby, which meant BMW couldn’t properly investigate.

While the car was with them, the mileage went up from daily personal use by staff. They also left their own internal job cards and diagnostic reports in my car, which showed exactly what they were trying to hide. When I found them, they chased BMW for CCTV of me retrieving paperwork from my own car.

They even tried to claim they had an “independent engineer’s report” when in reality it was an internal Geoff Cox document. When I exercised my legal right to reject within 30 days, they flatly refused and even threatened to sue me.

My finance company and broker now both support my rejection, which says it all.

This is the worst dealer I’ve EVER dealt with.

Faults hidden, car misused, threats made, rights ignored!!

DO NOT BUY A CAR WITH THESE COW BOYS!!!!

My Reply:

Thank you for responding, but I need to set the record straight on several key points:

1. “Fault-free at point of sale”
– Your own Autel diagnostic on 18 August (less than a month after purchase) logged over 80 fault codes, including permanent drivetrain errors. These reports were left in the vehicle by mistake and directly contradict your claim.

2. “BMW confirmed no active faults”
– That’s because you cleared the codes immediately before sending the car to BMW Derby. BMW themselves confirmed they were able to see historic faults due to this. A car showing “no active faults” after its memory has been wiped is not the same as a car being fault-free.

3. “Extended road test mileage”
– The mileage increase was not from a single extended test. The vehicle was used daily while in your custody, consistent with personal use by staff. My tracker data confirms this.

4. “Independent inspection”
– You told me there was an “independent engineer’s report.” This turned out to be an internal Geoff Cox document, which is misleading. I note no response to this.

5. Consumer Rights
– I exercised my short-term right to reject within 30 days under the Consumer Rights Act 2015. This does not require me to prove the car was fault-free at delivery — only that a fault occurred within 30 days, which your own scans confirm. Both the finance company and the broker have since agreed my rejection is valid.

6. Reputation
– While your Google reviews may look positive, this is largely because much of your trade is Motability (new cars), where there are fewer/no issues to resolve. Within the industry, your reputation is not nearly as strong — and this experience demonstrates why. It’s easy to look good when nothing goes wrong, but how a dealer behaves when there is a problem tells the real story.

7. Trustpilot record
– Your Trustpilot rating is just 3.4/5, with nearly 40% of reviewers giving you one star. Many raise the same concerns I have: poor after-sales, code-clearing, and refusal to resolve problems once the sale is complete. This shows my experience is not an isolated case but part of a pattern.

I stand by my review. Customers deserve the full picture, not half-truths.

COW BOYS DO NOT BUY A CAR FROM THIS COMPANY!!!!

Bought a Motorhome from Geoff Cox Leisure two months ago and everything was ok until 2 weeks ago. when a component failed, not a problem it’s under warranty. They have now had my vehicle for almost two weeks and comms have been really poor/non existent. I actually went to the site yesterday and was promised a call back by 5pm with definitive information, it didn’t happen. I have rang this morning to voice my concern and not take no/don’t know/don’t care for an answer. When the person on the other end of the line got frustrated at my insistence on information, i was accused of shouting. it raises the question is the only thing above average at Geoff cox the price? I’m hoping not but from a customer point of view it doesn’t seem to bode well for the future.

basically the company does up cars, that will last the warranty then fail. The only way to deal with people like this is in a language they understand.

STAY CLEAR. I had purchased a Mercedes e220 7 months ago and was over the moon. Only to find out 5 months In the car had faulty engine mounts and the car needs a whole new rebuild camshaft is faulty. Spoke with JORDAN THORNE who told me they would not be doing a damn thing, as the car is out of warranty, so now I have to spend more money taking legal action.

Found my new car on there website and rang to book an appointment,
Arrived a little early but nothing to much trouble and a very nice cup of tea!
From start to finish the staff especially Fred were brilliant and he really is a credit to them as such a lovely lad,
Everything we discussed was done on collection and another lovely cup of tea!

I have to say I would highly recommend this dealership and would advise anyone to go there if they have what you want absolutely brilliant.

Well done all and especially you Fred

Thankyou for everything.

From entering the showroom for the first time until departing a few weeks later with our new Subaru Forester, the whole experience was painless, caring and friendly.
Jordan Thorne was both knowledgeable about the car and understanding of my wife's needs with regard to her Dementia.
I would definitely recommend this family operated dealer. Its just so much easier than my recent interactions with large multi-site establishments staff.
Well done.

Excellent customer service. The whole process of buying my new car from paying an online deposit to collection was seamless! Communication was excellent by phone and email and the sales team were friendly and helpful throughout . I never felt rushed or pressured into making any decisions. This is the third car I have purchased from Geoff Cox and I would highly recommend them.

Just bought a car (Honda Civic Type R) from Geoff Cox. With it being a small family business, we had the best experience we’ve ever had from a car sales garage. Mike, who looked after us, was brilliant and answered any query we had with ease. There was a little damage in the boot to which they have sorted out at no cost to us.
Fabulous service and would 100% recommend to anyone.

We love our new car!

I would actively avoid using this company.
I recently paid a £250 deposit on a car, my circumstances changed which left me having to cancel the purchase literally 12 hours later.
I checked the paperwork that I was given and it clearly states that "the deposit less expenses incurred is refundable, in case of cancellation of this order"
I have attempted to chase this four times via emails and phone calls. I eventually received an email stating that because I viewed and test drove the vehicle, my deposit was not being returned, this seems to be a brilliant way ripping people off.
Customer service from this company has been shocking to say the least, with no communication at all once I cancelled the order.
In hindsight, I am thoroughly pleased I walked away as I would have little confidence in getting any vehicle problems resolved with a warranty as it probably isn't worth the paper it is written on.

We have just picked up our third Adria motorhome from Geoff Cox Leisure. Any issues we have had have always been dealt with to our satisfaction ( which is why we are a returning customer!) we have been pleased with vehicle and habitation service. Everyone we have come into contact with has been very helpful.

Ordered a new Adria in October 23 at the NEC for delivery June 24. Excellence service from Gavin. Took our exchange Motorhome in 1 week before pick up, dealt with Joe, 1 week later collected our new Adria, with Adam dealing with the handover. Throughout we have been dealt with in a friendly professional way not just by Joe & Adam but by all the Geoff Cox team we have had contact with. Very happy with the level of service provided and would recommend to anyone considering buying a Motorhome from them. Thank you.

I spent 18months+ on researching into which Motorhome would best suit us. I read that Geoff Cox Leisure is a major Adria dealer for the UK and despite not being local to us it still made sense to speak with them for the Customer Service experience. The guys were very helpful and patient with my many questions up to my purchase decision. The handover was excellent and no issue to report. I would highly recommend these guys.

I would not trust this company we brought a second hand car from them we had to have the tracking a geometry put right after only driving 2000 miles in the car not to be trusted. Like all car dealer the warranty is only good until you leave the fore court I know they will try to spin this so it looks good on them how dishonest of them.

Absolutely disgusting customer service, the salesman didn’t know what he was talking about and insisted the car hadn’t been lowered when it very clearly had been, after purchasing the vehicle I am having a few issues with it and am trying to get them resolved through the warranty and they are being very rude and trying to get out of it the best they can, absolutely disgusting.