Its easy to be scepticle for non OEM Parts however as they stated not the cheapest but with metal reinforcement that mimicked the original I removed. Having cleaned up the rear door, a little WD-... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great door aperture seal at a great price. Original one sent out was 2 inches short. I contacted them with a photo of the issue and Yun responded by apologising and sending out a longer one the very s... See more
The price was very competitive, and the seal fitted the Freelander 2 perfectly. Additionally, the postage by Royal Mail was only 13 pounds, and the item arrived in ten days. Customs duty was paid at t... See more
Just had a great experience with Genuine Motors who shipped item fast and well packaged. I have dealt with their customer services recently due to personal circumstances which prevented me from using... See more
Company details
Written by the company
We are an online vehicle parts trader. We have wide selection on rubber components, weatherstrips, windscreen mouldings.
Contact info
Unit E, Six Bridges Trading Estate, Marlborough Grove, SE1 5JT, London, United Kingdom
- 02035897520
- hello@genuinemotors.co.uk
- genuinemotors.co.uk
4.8
Excellent
327 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service
Exceptional customer service, cannot say more than this. I asked a question and it was answered quickly, and went beyond my expectations.
27 February 2025
Unprompted review
Good advice, product & service.
Good advice, good product promptly delivered and very helpful service.
19 February 2025
Unprompted review
Good
Took my money and can’t be bothered to reply to my emails
After many emails from Jonas at genuine motors and he managing to sort out my issue and the replacement seals being sent they fitted perfectly.
Thanks Jonas
28 December 2024
Reply from Genuine Motors UK Ltd
Dear sir,
Thank you for taking the time to share your feedback. I’m sorry to hear about your recent experience, and I’d like to assist in resolving this for you.
Unfortunately, I haven’t been able to locate any emails from your name in our system. Could you please confirm the email address you used to contact us? Alternatively, you can reach out to us directly at sales@genuinemotors.co.uk so we can address your concerns immediately.
At Genuine Motors, customer satisfaction is our top priority, and we’re committed to ensuring you have a positive experience with us. Please don’t hesitate to get in touch so we can resolve this matter to your satisfaction.
Kind Regards,
Genuine Motors UK Ltd
Quick efficient service.
28 December 2024
Really good value and buying goods…
Really good value and buying goods specifically for the make of the vehicle. I’m now aware that it’s not easy to find genuine parts at a reasonable price, and I wouldn’t hesitate to use the company again. Highly recommended company!
2 December 2024
Unprompted review
Happy with the customer service
Happy with the customer service, very helpful.
Unfortunately not happy with the DOOR APERTURE WEATHERSTRIP SEAL FOR NISSAN QASHQAI MK2 (J11E) 2013-2021, 769224EA0A . It is way short for my for my driver side door Nissan Qashqai 2021 , it is about 15cm short
17 November 2024
Unprompted review
Already reviewed ,won't be using again
Already reviewed ,won't be using again
In reply , you cut off ALL communication when you promised a refund of delivery , when I responded you stopped communicating,my review stands. Parcel arrived late and one of them did not even fit properly. My reviews remain.
26 September 2024
Reply from Genuine Motors UK Ltd
Dear sir,
Thank you for your time and feedback.
We would like to hear the details of your comment. Please contact us on sales@genuinemotors.co.uk. As we informed you on our conversations, we promise to make this right for you.
Kind regards,
Genuine Motors UK Ltd
Excellen2015 KIA SPORTAGE REAR DOOR SEAL.t customer service
Excellent customer service. Emailed details of the seal I needed ( 2015 kia sportage rear door cabin seal ) and they responded very quickly with details and fitment. Seal fitted perfectly.
25 September 2024
That hard to find item has been found
That hard to find item has been found! Arrived in a timely manner, reasonably priced, thanks!
26 September 2024
Excellent customer service
Excellent customer service, replies quickly to emails - both for when I was trying to choose the right part and when I had to return something as my mechanic confirmed I needed something to different.
2 September 2024
Unprompted review
Just had a great experience with…
Just had a great experience with Genuine Motors who shipped item fast and well packaged. I have dealt with their customer services recently due to personal circumstances which prevented me from using the item they shipped and they were quick to respond and very understanding. Especially as they refunded me an item that was way over the return date. Thank you GM
23 September 2024
Unprompted review
Excellent service
Found the part I was looking for at very good price and excellent delivery time and was free fitted the car perfectly would definitely recommend this company. All the correspondence was in French but wasn't a issue using a translator on the phone all good
31 August 2024
The products are good but long wait for…
The products are good but long wait for delivery from UK to Ireland.
29 August 2024
Excellent Service provided
Excellent Service provided. Part was of good quality and was delivered on time. Would not hesitate in using them again.
25 August 2024
Ducato door seal
Just got round to fitting my door seals. Perfect fit and good quality. Delivery was very prompt. Would use again.
4 August 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.