If I could give no stars at this point, I would. Been a member (Originally T&C Federal) since childhood. Ridiculous overdraft fees, hard to get a loan at a decent interest rate. When you go through... See more
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See what reviewers are saying
They used to be a lot better. ATM ate my card the day before Memorial Day. So I couldn’t get ahold of them for 2 days. The people atvcommerce branch were great and got me back into my card. Got my mon... See more
Company replied
I've worked in banking for 9 years and for three banks in that time at various levels.. And I'll say that I've never seen such an unorganized financial institution in my life. Absolutely the worst len... See more
Company replied
My experience of Genisys CU has always been positive in terms of efficiency and personal touch. Greeted with a smile and kindness. Two traits sadly missing in today's business world. Having helps... See more
Company replied
Company details
Information provided by various external sources
At Genisys Credit Union, we think you should love your financial institution. When you bank with Genisys, we know you will! Here at Genisys, we are owned by our members so we are focused on providing outstanding service and value. Each and every day we are guided by our company values to be Trustworthy, People-Focused, and to provide Quality Service. We exist to serve our members’ interests, not stockholders. Genisys consistently leads several “best credit union” lists in the communities we serve in Michigan, Minnesota, and Pennsylvania. This recognition is based on the products and service we provide. In addition, we are ranked among the nation’s top credit unions for safety and soundness.
Contact info
2100 Executive Hills Blvd, 48326, Auburn Hills
- 248-322-9800
- marketing@genisyscu.org
- genisyscu.org
2.1
Poor
732 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great and fast service!
6 March 2019
Unprompted review
Moved to Genisys
We are so happy to have worked with Genisys in recent weeks and look forward to further business, five stars!
5 March 2019
Unprompted review
Customer friendly!
Excellent – no reservations, I would recommend this company to anyone.
5 March 2019
Unprompted review
Great experience so far
Great experience so far! The only thing I wish is for a more convenient way to transfer money to and from my other bank. I still keep a checking account there since my mortgage is with them.
5 March 2019
Unprompted review
Anna Stanko is who I go to see at my…
Anna Stanko is who I go to see at my bank. She has been absolutely Wonderful! If I need anything I call her or stop in at the bank and if she is there she is on top of things! Great place to bank and Great People who work there!
5 March 2019
Unprompted review
everyting is good
5 March 2019
Unprompted review
Both Tabitha and Anna are knowledgeable…
Both Tabitha and Anna are knowledgeable and professional in all my dealings with them. Sashabaw/Clarkston branch.
18 February 2019
Unprompted review
Your new mobile app is awesome!
Your new mobile app is awesome!! Easy to use and I’ve finnally been able to consolidate all my accounts!! Makes transferring a 1 min quick painless process.
15 February 2019
Unprompted review
Great service
Great service. Kind helpful stafff at the Oxford branch.
14 February 2019
Unprompted review
Good banking
9 February 2019
Unprompted review
Great and Friendly Service
Great and Friendly Service! Genisys makes you feel like Family. I Trust my money and advise for investment and my checking/savings to Genisys or any other means of Banking.
9 February 2019
Unprompted review
Always a good experience.
8 February 2019
Unprompted review
Good basic service
8 February 2019
Unprompted review
Genisys great service.
Genisys representative Shannon Fabbri has always handle my business with professionalism and personal attention. Even though I live in South Carolina I've still kept my account with Genisys. I love the services that Genisys have given me through out my membership.
8 February 2019
Unprompted review
Good Credit Union.. don’t care for new mobile app
Love Genisys Credit Union very friendly.... gave 4 stars only due to the fact that I do not care for the new mobile version .... not user friendly
8 February 2019
Unprompted review
A1 customer service
A1 customer service, all smiles and friendly people who are very helpful and patient!
8 February 2019
Unprompted review
By far the worst credit union ever!!!
By far the worst credit union ever!!!! They find ways to rip you off, never answer their phones, aren't very accommodating, and they offer nothing special to members. I realize they find ways to take advantage of their members. I could write a very lengthly report on their shady practices. Fortunately, i belong to another credit union that actually cares about keeping my business. I cannot believe someone referred me to this lousy credit union. I am not one to leave a negative review, but Genisys Credit Union is getting one from me today!! I plan on closing my account, then going home to celebrate the severance from such
6 February 2019
Unprompted review
Reply from Genisys Credit Union
Hi Lona. We are sorry you have been disappointed with Genisys. We would like to learn more about what has frustrated you so we can correct the issue. Please reach out to us at your convenience by calling 800-521-8440 x5. We look forward to hearing from you. Thank you.
My husband and I have been a member for…
My husband and I have been a member for few years now and we’re happy with the overall services. The Staffs are very friendly and very helpful. 😊
29 January 2019
Unprompted review
Our Credit Union in Fenton
Our Credit Union in Fenton, MI has the best, nicest tellers & loan officers. At the Fenton branch, Sandra Passow has helped us with everything from opening our family's accounts, to car loans, to college kids first "smart" visa. She is the BEST! Highly recommend her!
26 January 2019
Unprompted review
Genesis Cares!!
Friendly service. When I needed to upgrade, my representative explained the account upgrade and explained my rewards... I love our Royal Oak, MI branch on Main. Security with this financial establishment is above average ... I won’t go anywhere else ever.. Thank you 😎
25 January 2019
Unprompted review
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