The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The PA I spoke with was very pleasant…
The PA I spoke with was very pleasant but I guess I misunderstood and thought I’d be speaking to a dermatologist.

Reply from General Medicine
Highly recommend
My needs were met in a very timely fashion and prior authorization for prescription handled without delay. Highly recommend!
I found myself in a difficult situation…
I found myself in a difficult situation where I had no access to my previous GP and needed a medication I am essentially on for life.
Not a medication that’s “controlled” one that the prescriber needs detailed information on. I had personal records but nothing like recent lab work. I was initially denied for that reason until a second doctor stepped in and saw that I was in a dire straight without this medicine ($640 w/o insurance for a month supply, btw) After answering this second licensed doctor’s more detailed questions it became clear to the group (General Medicine) that prescribing this non-controlled (yet tedious to get filled) medication was the right thing to do. It was all done in 2 hours and I had the medicine that allows me to breathe and not have a stroke.
While they will require additional info (blood work) for the next refills, they went out on a limb for me when I most needed it and will happily continue with them. Fulfilling any additional requirements they may have without a second thought. There is a strong chance that in my situation, and with the challenges I had on my own end, I could have had a cardiac event.
I do not expect this to move everyone who reads it. I only hope anyone who has read this far will understand that they are legitimate and if they can help: they will. After reading many horror stories about other online Doctor/Pharma groups, General Medical was actually as advertised and in my situation, even more than advertised.
Quick and efficient service
Quick and efficient service, definitely using General Medicine for my prescriptions from now on!
I have always gotten great response…
I have always gotten great response from the doctors and staff. When I need a doctor I log in and make an appt.
My wife recommended general medicine…
My wife recommended general medicine and I am glad she did. The staff has been incredibly helpful and informative. They've done a better job at helping me understand what's going on than my actual endocrinologist. I highly recommend seeking care from general medicine. They really care about their patients.
A great experience
It was easy and affordable to get in touch with a medical specialist to get the support and care I needed.
I would 10/10 recommend General Medicine to a friend or family member.
I recently moved to a new city and…
I recently moved to a new city and needed a refill on a prescription. General Medicine was quick to schedule an appointment, asked thorough questions, called in the prescription and gave clear directions on getting bloodwork and follow up. Very happy to have found General Medicine
Excellent
Excellent, attentive and knowledgeable staff. Very courteous and follow up all the time.
No need to go without being seen by a doctor!
When I needed a doctor and a prescription refill it was so easy to come to General Medicine and give them my health information and prescription and very quickly we began communicating. It was easy and the physician was very helpful and thorough. I recommend this service and there’s no reason to not get seen by a doctor these days. There are services like these that make a difference. Thank you General Medicine.
Fast, thorough, professional care from the comfort of your home !!
Every single interaction I have had with them from Customer Service to treating physicians has been well beyond my expectations. I have never used an online platform for my healthcare needs and my only complaint is that I wish I found them sooner! All of my questions have been answered quickly even on weekends. The providers are thorough and thoughtful. They even took care of writing an appeal to my insurance company for medical necessity. I was so impressed that I created another appointment the following day for more complex issues and they ordered every single lab test I requested and more. Highly recommend. Don’t spend hours of your day waiting at a doctors office when these guys are just one text away !
The doctors and staff always responded
The doctors and staff always responded. Replied quickly. Got all of the information straight. My Glp 1 Bridge program had some hiccups at first but been smooth sailing. Your staff worked with my insurance and my pharmacy. I look forward to getting healthier. Thank you
Needed prescription for blood pressure
I needed a prescription filled before I had a chance to go to my doctor. They reviewed my health information and had my prescription filled at my pharmacy Very quick service.
Just incredibly patient
Just incredibly patient, helpful, and kind. Also, very dedicated. They check in to make sure everything's going well without 100 texts a day!
I love using this program
I love using this program. It’s quick and easy takes my insurance and the drs are great.
They were very helpful and…
They were very helpful and understanding. I appreciated their help as my own dr would not speak to me on the phone for 2 months until my appt.
Will use again
Really decent people. I’ll definitely use this service again.
Booking is easy I recommend checking this out if you’re in between doctors and need prescriptions filled.
Ask for refills
I feel like general medicine saved my…
I feel like general medicine saved my life although my condition was not fatal I was dying inside. The appointments are convenient and affordable and my team was capable attentive caring and frankly amazing. They remain available for questions advice and support even after your appointment. I have had and continue to have an amazing experience and would refer this company and experience to my friends and family and anyone in need.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







