General Medicine Reviews 

646
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its quick, efficient, and thorough approach, often resolving complex medical situations rapidly. People appreciate the professional and caring staff, noted for listening attentively and providing excellent support. The customer service is frequently highlighted for immediate responses and proactive follow-ups, creating a seamless and convenient user experience. Many found it easy to get appointments without long waits, with doctors readily addressing needs and sending prescriptions promptly. However, some people mentioned experiencing poor bedside manner, feeling that their concerns were not taken seriously or that they were treated with bias during consultations.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the first-class care and the... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, caring, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and quick responses.... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

Although I do have insurance i don't currently have a primary care dr and didnt want to go to urgent care especially since my issue wasn't huge.I spoke to the dr very thoroughly about all my symptoms... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more


Company details

  1. Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

646 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(646)

646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very convenient

Very convenient, expert and thorough. I have worked with two of their physicians and was truly impressed. I highly recommend General Medicine.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I really liked the doctor

I really liked the doctor. We discussed my situation and she made me feel like she was concerned. The virtual service is what I needed. I would highly recommend yhis service.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

very professional and easy to work with. Importantly, they are responsive and quick to respond to questions.

24 July 2026
Rated 5 out of 5 stars

Great quick service

Great quick service. The responses are phenomenal as well! I highly recommend to those busy or just need a virtual care doctor.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

It is like having a personal doctor…

It is like having a personal doctor that you can text or talk to in your pocket. They will help you get whatever you need done, they will help you schedule it and contact offices for you, and they will always follow-up with you on a timely manner and never leave you in the dark. Absolutely fantastic service! Quick is an understatement.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

WITH ALL THE GREEDY PEOPLE OUT THERE.

WITH ALL THE GREEDY PEOPLE PRETENDING TO BE WHAT YOUR LOOKING FOR, GENERAL MEDICINE IS AS GOOD AS IT CAN BE. BELIEVE ME, I NEVER GIVE OUT SURVEY RESPONSES , BUT GM. DESERVES MY 10+ BECAUSE OF THERE PROFESSIONALISM AND THERE FOLLOW UP. YOU WON'T GO WRONG, I PROMISE YOU...

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy service

I needed a quick and simple way to take care of my medical needs and order a prescription I previously had experience with. I was able to be seen by General Medicine within the hour via their chat function and had my prescription sent directly to my pharmacy within the next hour. I paid my pharmacy benefit provider's standard price for the medication and my standard copay for the visit. Other services offering the medication I was looking for wanted to tie me into a monthly subscription that was much higher priced. I highly recommend General Medicine for ease of use, easy access and great customer service. Thanks!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! My NP was warm, friendly and listened to my needs. I loved how fast the process was and how great the platform was to use. I requested an appt and was scheduled and seen within an hour. And they take insurance! I was very surprised to have such a great experience for a telehealth appt. I’ll definitely use the service again!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Skilled Doctors

Skilled Doctors, understanding how patients suffer and fast response.
Thank you for making our lives easier 🌹

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a virtual appointment recently…

I had a virtual appointment recently and it went great. Everything was completely smooth from start to finish. It was simple and easy to schedule, and the doctor was able to take care of me and diagnose exactly what I needed. The whole process was just smooth, easy, and simple. I couldn't ask for anything different!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great resource…

General Medicine is a great resource for people to access healthcare; from routine screening to specialists’ visits, the platform has helped me a lot.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

I was in need of a medication I had run…

I was in need of a medication I had run out of and I was in the process of changing doctors. Everything and everyone at General Medicine was extremely helpful, I provided some information and my prescription was done and confirmed literally within 45 minutes. Thanks to all at General Medicine.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent care online

Excellent care online. Very accessible & pricing is transparent regardless of insurance. Doctors and NPs have been very knowledgeable, professional, compassionate & care was well coordinated. Their AI systems helped aggregate info from a long health history, making my care more thorough & seamless than a traditional office visit. I am grateful they can help with chronic health concerns & are aware of evidence-based practices to guide my treatment. Really helpful if you need multiple specialists, a primary care doctor, or just immediate care for everyday needs. They can also coordinate labs at a local clinic.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I have tried many virtual doctor…

I have tried many virtual doctor appointments, and this was hands-down the best experience across the board. They engaged the specialist for a consult and they followed up multiple times.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

After consulting with two different…

After consulting with two different doctors and no results or callbacks, I decided to try general medicine. Very glad I did!. The doctor spent more time with me than both doctors put together that I saw previously. He listened to my cares and concerns and diagnosed the issue with the plan that worked. Prescription was sent immediately. He followed up unlike both other doctors that I saw in person. I would definitely use general medicine again. 10/10

8 July 2026
Unprompted review

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