Really easy to complete the necessary details and choose the level of cover required. General Accident came up as one of the cheapest on Confused.Com and was about £150 cheaper than my current insure... See more
Company replied
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Review summary
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The access to GA was via Go Compare which was very straight forward and easy to fill in details. The Ga additional information to complete the quote was a bit tedious but if taken slowly was quite eas... See more
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After trailing for a while on looking at various companies to make a change from Admiral I opted for GA on both price and reputation. The process then became simple and straight forward with clear cos... See more
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Unfortunately, for various reasons. I allowed my policy to expire. GA could not re-instate the existing policy and I had to apply for and accept a new quote. Whilst the on-line application was both ex... See more
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4.5
Excellent
5K reviews
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Frustrating quote experience
I was unable to renew my insurance. When I tried to renew my policy it had expired and I had to apply for a new quote. This was £200 more than my original renewal quote had been. I was told nothing could be done as it as quote for the day. I have been with this company for many years & was disappointed with response. You cannot speak to anybody for help. My quote wouldn't go through and I was unable to renew. This was due to a highlighted line in the quote that made me think I hadn't put my information in correctly, I eventually realised! It was all VERY FRUSTRATING. Sign of the times I suppose!!!!
27 April 2026
Reply from General Accident
Hi Sushy,
Thank you for taking the time to leave this review – we can hear how frustrating this experience was.
We do invite customers to renew from 28 days before the policy end date, which is designed to give plenty of time to review the quote, make changes, and renew without pressure. Once a policy passes its end date and expires, we’re not able to apply the original renewal offer and a new quote has to be generated using prices and risk data for that day. That’s why the figure you then saw was higher – and we appreciate how disappointing that feels, especially after many years with us.
It also sounds like the online journey itself added to the frustration. If something in the quote looked like an error or incomplete information, that should have been clearer and easier to understand. We know how quickly uncertainty like that can derail what should be a simple renewal.
We understand why being told “nothing could be done” felt dismissive – especially when you were trying to sort this out before cover ended.
With motor insurance, once a policy expires it can’t simply be restarted. That’s because of Motor Insurance Database regulations, which require us to ensure vehicles are continuously and accurately insured. If there’s a break in cover, even by a short time, the system treats any new cover as a brand‑new policy, with a new quote based on the risk and pricing available that day. We’re not allowed to backdate cover or re‑apply an expired renewal offer, even when we’d want to help.
Your feedback is appreciated. Even when the outcome can’t be changed, we know clarity, support, and ease really matter – and we’re focused on improving that.
Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com ~ General Accident Social Team
Very helpful and understanding
Very helpful and understanding, answered any questions promptly and politely.
26 April 2026
Very easy to follow the instructions…
Very easy to follow the instructions and and complete the process
26 April 2026
I cancelled my policy 2 weeks before…
I cancelled my policy 2 weeks before the renewal date as I found a much cheaper quote on go compare. I have an email confirming it is cancelled. I have now had an email congratulating me on my renewal. In line with what other customers have said it is impossible to get anywhere with the Ai. I suffer from anxiety so this is really making me ill because I am worrying about it all the time and finding it difficult to sleep. I typed in so many times that I needed to speak to an advisor but the Ai just came back with ludicrous options. I can't believe the incompetence and they have taken the money out of my account.
25 April 2026
Unprompted review
Reply from General Accident
Hi Simon, thanks for taking the time to let us know what's happened, we're sorry to hear your policy renewed when you didn't want it to. We appreciate your frustration, and would love to help ensure this is cancelled correctly 🤝
So we can do this, please send us a private message on Facebook - just search Aviva in the Facebook search bar, and you’ll find our page. We’ll pick it up from there and help you get things sorted. Just provide the reference: 155763
You can also contact us here 👉 help.generalaccident.com/contact-form
General Accident Social Team
A quick and simple procedure
23 April 2026
Reply from General Accident
We're pleased to hear we could help keep things simple for you ☺️ Thanks for choosing us this year 💙
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Quick and easy
23 April 2026
I hadn't changed insurance companys for…
I hadn't changed insurance companys for years and I have found that General Accident have been 100% in helping me. I did find it very easy to do as well!
22 April 2026
Reply from General Accident
Hi Jafran,
Thanks so much for the lovely review! 😄
We’re really pleased that after being with the same it for so long, you’ve found General Accident 100% helpful. It’s great to hear you also found everything very easy to do — that’s exactly the experience we aim for.
Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com General Accident Social Team
Just renewed my insurance with general…
Just renewed my insurance with general accident, process was very straightforward and easy to understand ,very good prices from a reputable company
22 April 2026
Reply from General Accident
Hi Gary,
Thanks so much for the great review! 😄
Really pleased to hear your renewal was straightforward, easy to understand, and came with such good value. Getting great prices from a reputable company is exactly what we aim for. Thanks for choosing General Accident and for the 5 stars! ⭐
Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com General Accident Social Team
simple easy to use
19 April 2026
Unauthorised Renewal, Poor Accessibility, and Unjust Charges
I am leaving this review regarding a deeply frustrating experience with General Accident.
A car insurance policy (Policy No. 802654245) was set up for my mother, a pensioner, with a clear and explicit request that automatic renewal must not be applied. Despite this, the policy was renewed without authorisation.
The policy holder does not use the internet or have access to a computer, yet all communication was forced through an online-only system. We only became aware of the issue after an email was sent to a relative’s account in February stating “welcome to another year.”
We acted immediately:
Wrote formally on 08/03/2026 to confirm the renewal was unauthorised
Followed up again on 09/03/2026 and 10/03/2026
Attempted to resolve the issue through the online portal.
There is no accessible way to speak to a person directly — no phone contact and no direct email support — which made resolving this unnecessarily difficult.
Despite being clearly informed:
The policy was renewed without consent
The policy was then automatically cancelled
We have now been charged £260.85 for a policy that should never have existed
This amount is effectively the same as a full annual premium with the new company, which is completely unreasonable — especially for a pensioner.
This situation feels unfair and mishandled. I have formally disputed the charges and will be escalating the matter to the Financial Ombudsman Service if it is not resolved.
I would strongly urge General Accident to review this case urgently, cancel the charges, and improve accessibility for customers who cannot use online systems.
At present, I cannot recommend this company based on this experience. Insurance compamnies shoudl nto be able to act in this manner.
17 April 2026
Unprompted review
Reply from General Accident
Hi Stuart,
Thank you for sharing this. We’re sorry to hear how distressing this situation has been for you and your mother, and we understand why you’ve raised serious concerns.
To be clear, policies are only renewed automatically where that option has been selected as a preference. As Trustpilot is a public forum, we’re not able to discuss individual policy details here. However, matters involving renewals, cancellations and charges are reviewed carefully through our formal complaints process, and they’re taken seriously.
We’d like to clarify that we’re an online insurer, and this is made clear at the point the policy is taken out. While this allows us to keep things simple and competitive for many customers, we do recognize the difficulties you’ve highlighted for those who don’t use online services. Your feedback is appreciated, as accessibility is something we continue to review and improve.
For your own protection, we recommend editing your review to remove any personal or policy information that could identify you or the policyholder.
Thank you again for raising this. Feedback like yours is important and helps drive improvements.
Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com ~ General Accident Social Team
Very easy to use website
Ease of use, like most companies getting more expensive yearly.
17 April 2026
Cheapest car insurance for over65
15 April 2026
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