Gendan Limited Reviews 

456
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Amazing service from start to finish, faultless. Fast delivery,ordered at 1 pm delivered next day at 1.30 pm. well packaged. Again faultless communication and help with queries. Would highly re... See more

Rated 5 out of 5 stars

Absolutely spot on service from this company. From initial enquiry into which product is best suited through to despatch of the order and then to delivery (DHL weren't the best though, but that's out... See more

Rated 5 out of 5 stars

Ordered my HEX-V2 (3 VIN version) and all arrived next day in a sturdy blue case - along with a nice surprise. Gendan kept me fully informed on my order progress and even built some humour into my des... See more

Rated 5 out of 5 stars

I received two very chewy tasty packets of Haribo from yourselves this morning Whilst I prefer a nice piece of fruit the afformentioned chews were not welcomed by all who tasted them Both pa... See more

Company details

  1. Automotive Repair Equipment Wholesaler

Information provided by various external sources

Gendan Limited is a UK-based company specialising in high-tech car diagnostic tools and systems. We are located in Swansea, South Wales. We are a growing internet-based business aiming to provide professionals and home-users alike with a wide (and growing) range of advanced diagnostic products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

456 reviews

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No recent history of asking for reviews

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4.8

All reviews

(456)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Its the timing of my interaction with…

Its the timing of my interaction with Gendan that is so fulfilling.
Its the Xmas period and my ever faithful Audi Q7 which i have driven for 158 +K miles just wont start. I need a code reader with a high level of interaction .At this point its too late to hope Santa will bring me one! So at09.30 I phone Gendan less than 60 Seconds later i am speaking to a intelligent and positive young man-08.15 the next day(Saturday) the item is delivered. I do not believe that you can better that. Ps they even kept me informed on its progress. A very big thank you. Fault diagnosed and car working.

30 December 2023
Unprompted review
Rated 5 out of 5 stars

Utterly superb service from initial…

Utterly superb service from initial contact to check the Vcd lead worked with my vehicle, instant replies, brilliant humour on delivery update & when product arrived, lovely little gifts inside. 100% recommend this superb company.

22 November 2023
Unprompted review
Rated 1 out of 5 stars

Disappointed with company

Bought from them sent me a obdlink Mx that no good on connection with the iPhone paid 130 pounds for it
called within 2 days of receiving item of the connection problem returned got the rma from them so I don’t understand what are they saying did not contact them before? Returned item charged me 10% restocking fees I also emailed obdlink in us they tried but not connection with iPhone
Disappointed with Gendal company and will not recommend this company also added lying did not contact them how did I get the RMA? How it’s not about the 13 pounds anymore it’s a disappointment

Avoid company

1 November 2023
Unprompted review
Gendan Limited logo

Reply from Gendan Limited

We would disagree with your version of events.
You ordered from us on October 4th, and the order was shipped the same day, and delivered on October 6th.
We have no records of any further contact with you, until you called to request a return on October 17th - 11 days later.

We explained on that call that we test every interface before despatch, so it was very unlikely to be faulty, and we suspected a configuration issue was to blame.
We asked if we could check some settings with you before looking at a return, as if it was returned as faulty, but turned out to be a configuration issue with your equipment, then we would have to deduct 10% from the refund. You refused our help and insisted upon a return.

Having received it back, we tested the interface with Windows, Android and iOS devices, and it worked fine with all of them.
We are confident that, had you accepted our help, we could have got this working for you.

Rated 5 out of 5 stars

Don’t delay

Yes, it could be classed as an expensive purchase, however when you put things into perspective it’s a value for money purchase. Hopefully your vehicle will be reliable and fault free but when it does go wrong it is possible to diagnose the fault simply and effectively with VCDS. You can diagnose accurately without resorting to diagnosis by parts replacement which is very expensive and time consuming. I’ve saved myself time and money in the first diagnostic I’ve carried out on my own vehicle so don’t delay if you have a VAG vehicle get VCDS.

15 October 2023
Unprompted review
Rated 5 out of 5 stars

Good customer service!

I bought an OBDLink reader, that did not want to work properly with my car (but did work with other cars). The return of the product was handed very professionally with no quibbles.

I would happily buy from them again.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

A great company to deal with

A great company to deal with.
My wife bought a Fiat 500 and noticed the odometer mileage flashing. Turns out the previous owner had replaced
a faulty speedo but did not get a proxy alignment procedure done. After some internet research I discovered Gendan and used their website to purchase the equipment needed to fix my problem. Unsure of what parts I actually needed I filled out the help section form and I was advised what parts I needed to fix the problem. A special shout out to Mike West who offered great after sales support. I got the flashing odometer fixed and I now own the OBD reader and software in case it is needed for future faults. Still cheaper than going to a Fiat dealer for the fix.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Been a long time petrolhead and allways…

Been a long time petrolhead and allways like to repair and work on my own vehicles so I know that's jobs are done properly, have heard of gendan through various forums all with good reviews.Working on vehicles nowadays is complicated by electronic controlers and the best way you can test these and make diagnosis easier is by using a good diagnostic machine and that's exactly what you get from Gendan. Being what you need is made easy through their website, you can find exactly what your looking for for a good and fair price click the button and the jobs done you've purchased exactly what you need to get the job done, would highly recomend Gendan they make everything so easy and who doesn't need that nowadays.

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Bought Multiecuscan for my Ducato and…

Bought Multiecuscan for my Ducato and it’s an excellent bit of kit for the same cost as an hours labour at a Fiat main dealer! On top of that, the email updates after ordering were very entertaining…..🤣😂
All in all I’d highly recommend both the product and Gendan themselves!

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Worth a visit

Great experience with this company. Item found, ordered and delivered with great communication and some lovely touches which enhanced the experience.
Good product, good price and great service a win for sure for me and them because I’d use again.

30 August 2023
Unprompted review

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